I have a MieleG2142. One of the racks is not sliding smoothly which I believe I have narrowed down to one of the wheels in the rail guides not turning. How are the rail guides removed?

Hello, welcome to fixya

Here's what works for me, move the rack stops to the left if you haven't already and then the rack itself.

i.e.



and



Now you'll need to remove the bumpers at the back of the rack rail...

i.e.

push down on the bumper as shown



and pull it down and out at the same time...it takes some force, you can use a small screwdriver.



Now you'll need to slide the rail all the way out as shown, but careful not to let the ball bearings fall into the sump area in the process.



I usually hold the broken piece in place while removing the rail...



...( they come in a kit at "repairclinic.com" under number 1394379 like shown here )



The trick now is to install the balls into the holders first



and the holders into the stationary part of the rail on the inside wall...



The inside wall rail will keep the holders in place as you slide the inside rail into place...this will usually require holding the holder with one hand while pushing the sliding rail back into place...



Once this is done, re-install the back rail bumpers followed by the rack and then finally the front rack stoppers and that should do it.

Hope that explain it for you or gives you an idea of how it needs to be done. Please take a moment to rate the assistance I provided here today favorable and a brief testimony is also appreciated when providing free solutions.

Thanks for visiting "fixya" today for your repair help. Let me know if you require further assistance.

Good luck.

Regards,

Macmarkus :)

P.S.

I should also mention you as I alluded to, be sure none of the old 8 ball bearings didn't fall down into either the drain pump or circulation/wash pump. This is something I've seen far too often on Asko dishwashers with the end result being a broken impeller in either pump...or both, yikes ! I use a telescopic magnet to fish around as it will be the only object made of metal...unless something else has fallen in the sump well area, it's good to check.

Again, good luck :)

Hello,

Welcome to fixya

Here's what works for me, move the rack stops to the left if you haven't already and then the rack itself.

i.e.



and



Now you'll need to remove the bumpers at the back of the rack rail...

i.e.

push down on the bumper as shown



and pull it down and out at the same time...it takes some force as evident by my finger tip ha ha, you can use a small screwdriver...I'm just stubborn.



Now you'll need to slide the rail all the way out as shown, but careful not to let the ball bearings fall into the sump area in the process.



I usually hold the broken piece in place while removing the rail...




...( they come in a kit at "repairclinic.com" under number 1394379 like shown here )




The trick now is to install the balls into the holders first






and the holders into the stationary part of the rail on the inside wall...



The inside wall rail will keep the holders in place as you slide the inside rail into place...this will usually require holding the holder with one hand while pushing the sliding rail back into place...



Once this is done, re-install the back rail bumpers followed by the rack and then finally the front rack stoppers and that should do it.

Hope that explain it for you or gives you an idea of how it needs to be done.

Thanks for visiting "fixya" today for your repair help. Let me know if you require further assistance.

Good luck.

Regards,

Macmarkus :)

P.S.

I should also mention you as I alluded to, be sure none of the old 8 ball bearings didn't fall down into either the drain pump or circulation/wash pump. This is something I've seen far too often on Asko dishwashers with the end result being a broken impeller in either pump...or both, yikes ! I use a telescopic magnet to fish around as it will be the only object made of metal...unless something else has fallen in the sump well area, it's good to check.

Again, good luck :)

Hello,

Welcome to fixya.

Here's what works for me, move the rack stops to the left if you haven't already and then the rack itself.

i.e.

and



Now you'll need to remove the bumpers at the back of the rack rail...

i.e.

push down on the bumper as shown


and pull it down and out at the same time...it takes some force as evident by my finger tip ha ha, you can use a small screwdriver...I'm just stubborn.


Now you'll need to slide the rail all the way out as shown, but careful not to let the ball bearings fall into the sump area in the process.


I usually hold the broken piece in place while removing the rail...



...( they come in a kit at "repairclinic.com" under number 1394379 like shown here )




The trick now is to install the balls into the holders first





and the holders into the stationary part of the rail on the inside wall...



The inside wall rail will keep the holders in place as you slide the inside rail into place...this will usually require holding the holder with one hand while pushing the sliding rail back into place...



Once this is done, re-install the back rail bumpers followed by the rack and then finally the front rack stoppers and that should do it.

Hope that explain it for you or gives you an idea of how it needs to be done.

Thanks for visiting "fixya" today for your repair help. Let me know if you require further assistance.

Good luck.

Regards,

Macmarkus :)

P.S.

I should also mention you as I alluded to, be sure none of the old 8 ball bearings didn't fall down into either the drain pump or circulation/wash pump. This is something I've seen far too often on Asko dishwashers with the end result being a broken impeller in either pump...or both, yikes ! I use a telescopic magnet to fish around as it will be the only object made of metal...unless something else has fallen in the sump well area, it's good to check.

Again, good luck :)

Hello,

Welcome to FixYa.

Yes the upper rack is pretty straight forward, but the bearings are tricky.

Here's what works for me, move the rack stops to the left if you haven't already and then the rack itself.

i.e.

and



Now you'll need to remove the bumpers at the back of the rack rail...

i.e.

push down on the bumper as shown


and pull it down and out at the same time...it takes some force as evident by my finger tip ha ha, you can use a small screwdriver...I'm just stubborn.


Now you'll need to slide the rail all the way out as shown, but careful not to let the ball bearings fall into the sump area in the process.


I usually hold the broken piece in place while removing the rail...



The trick now is to install the balls into the holders first...


and the holders into the stationary part of the rail on the inside wall...



The inside wall rail will keep the holders in place as you slide the inside rail into place...this will usually require holding the holder with one hand while pushing the sliding rail back into place...



Once this is done, re-install the back rail bumpers followed by the rack and then finally the front rack stoppers and that should do it.

Hope that explain it for you or gives you an idea of how it needs to be done.

Thanks for visitng "fixya" today for your repair help. Let me know if you require further assistance.

Good luck.

Regards,

Macmarkus :)

P.S.

I should also mention you as I alluded to, be sure none of the old 8 ball bearings didn't fall down into either the drain pump or circulation/wash pump. This is something I've seen far too often on Asko dishwashers with the end result being a broken impeller in either pump...or both, yikes ! I use a telescopic magnet to fish around as it will be the only object made of metal...unless something else has fallen in the sump well area, it's good to check.

Again, good luck :)

Hello, Yes there is a trick to installing new bearing & holders. Here's what works for me, remove the rack stops if you haven't already and then the rack itself. With the rack out of the way, remove the bumpers at the back of the rails which will allow you to perform the re-installation.The trick now is to install the balls into the holders and the holders into the stationary part of the rail on the inside wall. The inside wall rail will keep the holders in place as you slide the inside rail into place...this will usually require holding the holder with one hand while pushing the sliding rail back into place. ( I should do a video of this on you-tube with how many I've done and tried to explain ). Once this is done, re-install the back rail bumpers followed by the rack and then finally the front rack stoppers and that should do it. Hope that explain it for you or gives you an idea of how it needs to be done. Thanks for visitng "fixya" today for your repair help. Let me know if you require further assistance. Good luck. Macmarkus :) P.S. I should also mention you want to be sure none of the old 8 balls didn't fall down into either the drain pump or circulation/wash pump. This is something I've seen far too often on Asko dishwashers with the end result being a broken impeller in either pump...or both, yikes ! I use a telescopic magnet to fish around as it will be the only object made of metal...unless something else has fallen in the sump well area, it's good to check. Again, good luck :)

Typically the roller wheels and the post tabs that hold them onto the sliding rack/guides will wear over time and depending on how heavily your family loads the racks, the sooner you'll need to replace them.

You can order new ones and do the job yourself which is the best solution for the situation you're describing. The only other thing to check is for the rack section that is attached to the inside dishwasher walls to make sure those screws are snug (don't overtighten and strip them out!) other than that, you still will need to replace the rollers on the extendable portion of the rack supports, etc. Hope that helps.

I assume that the bottom rack is level and the upper rack is not.
On the LG dishwashers, you can remove the upper rack by removing the little gray clip at the front of the rails. Each will fall off in your hands. You can then pull the basket out.
Place it on the floor and confirm that all wheels roll properly and all touch evenly. Resolve any problems on the rack via LG service parts.
Inspect the rails still inside the dishwasher, confirm that they are paralel and level.
Replace the upper basket carefully, making sure the wheels all slide into the rail evenly.
Please update me on what was done to finally resolve the problem.

try removing the rails form one side and installing plastic spacers, you should only need one or 2 to compensate,

Well, you are right on about the level. It is tilted just slightly forward. The only parts to go bad are the plastic ball bearing guides, and usually when they go, you get a rack that wont come out and gets jammed. You 've got the problem, you just need to remove the screws hidden in the holes that are sometimes coverd with rubber plugs so that the dishwasher may move freely, andjust it till it no longer rolls out, then screw it back to the counter to hold it in place. There are no springs in that rack, so either its still tilted forward, or the tank is bowed or bent somehow, and that would mean new dishwasher. Hope this helps!

you have a bad bearing retainer. you will need to call an asko parts dealer and order 8 upper rack ball bearings, and two ball bearing guides (they are grey plastic and break over time, causing the rack to jam. To replace tham, you must take the upper rack out by turning the plastic retainers on the front of both rails 90 degrees towards the outside of the machine. The slide the whole basket out. Now look at the back of the rails inside the dishwasher. there shoul be 2 more grey plastic retainers with bumpers on them in the rear. These must be pried out wiht a screwdriver (be careful, have cut myself several times on this job till i figured out the best way to do it. cover the bottom hole in the dishwasher with a rag, as you are likely to drop the old bearings when you slide the rails out. Slide out both the rails. Put your new (or old if youve got all 8) ball bearings into the ball bearing holders, then put the holders into the rail thats attached to the dishwasher. slide the rails back in, andthen put all your retainers back in and your rack. you may have to slide the rack in and out a few times before it will center the bearings and work smoothly. Should cost you about $12 in parts. Good Luck!