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I think I may have a virus but I'm not sure. When I start-up it says "windows has encountered a critical problem" and then it restarts. But then it keeps restarting over and over and over again. And I cant do anything.

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Follow the steps below to restore Windows then run your virus scanning software-
1. Shut down the computer.
2. Turn the computer on and immediately press F8 repeatedly until you get the "Advanced Boot Options" menu.
3. use the down arrow to select "Safe Mode" and press enter.
4. Window is should start with a "Help" window.
5. In the help window there is an underlined "What is System Restore?"
Click on that and "Click to open System Restore"
6. click on that and a new window comes up recommending restoring to a previous state.
7. Click ok and the operating system should restore your computer successfully and reboot into normal mode.

Thanks

Posted on Aug 07, 2010

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Posted on Jan 02, 2017

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Try this first....

You might have some viruses and malware.

Start your PC and press F8 several times until the boot menu comes up. Then select "Safe Mode with Networking". Now get some or ALL of the FREE programs below.

Download, Install and Run Malwarebytes Anti-Malware:
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Computer restarts randomly


If you are using Windows (XP, Vista or 7) then open the Computer properties by clicking on the Computer icon (on desktop or start menu) then go to the Advanced page tab and check if you have the option to automatically restart the system set on in the Startup and Recovery Settings section. If this is on, then Windows will restart the system any time that a critical error is encountered.

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1_12_2012_7_08_50_pm.jpg

The other place to check is in the Windows Event logs (system log) provided this option is enabled.
You should be able to access the event logs by right clicking on the Computer icon and then selecting the Manage option followed by opening the Event viewer where you should look for any critical, error or warning entries that may occur at the times when the computer restarts itself (or posted immediately when it restarts).

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Your best bet is to reimage the machine. Even if you get rid of the virus you also get rid of the file(s) it infected. That means those files are no longer available to run and they typically are critical system files. Viruses will hide and then repopulate if you don't completely format and put a clean image on the system. Because you probably don't want to loose all of your data you will want to back it up. Here is another problem because some of that data could be infected as well. I recommend removing the hard drive and use another computer that has a good anti-virus system, backing up your data to another device. Be sure to check your email files because they can bring a virus into your system. Chasing a virus can be frustrating and ultimately unsuccessful. Bite the bullet and give yourself a clean system.

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seen it many times, what's the question?

causes, corrupt sectors, virus, spy, conflict with another program, missing .dll. corrupt software and the list goes on.........

Please rate my help++++Thanks for using FIXYA

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Use this link :-.
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NO!!! DON'T DOWNLOAD ANY OF THE ANTIVIRUS SOFTWARE I HAVE MENTION BEFORE.
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It seems you have a virus on your machine , that is why I mention the software before.

get a good nativirus software i.e; symantec. Mcafee, TrenMicro etc.......
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I hope this helps.

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