Question about Refrigerators

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Kitchenaid side by side KSRA25FKSS01 2004 fridge, have had for one year. Every three months (approx) the fridge stops cooling ... lights on, nothing running. Has happened three times. Once unplugged, mreplugged it starts to work again. Most recently, it stopped cooling while we were away. When we returned, we unplugged, replugged. Can hear fan, compressor running. Bottom of freezer cooled after 24 hrs, fridge has failed to cool. Why does fridge stop cooling every few months? Why is bottom of freezer only cooling now?

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  • fiveinthepen Aug 07, 2010

    I cannot locate any information regarding an "internal filter", only a water filter (which we do not have). Can you tell me abou tthe filter or suggest other options?

  • fiveinthepen Aug 07, 2010

    It seems like the freezr fan was not running. Once I took off the back panel, looked around and stuck the panel back in place, the fan began running. Not sure why? However, this does not solve my problem as to why the fridge goes out every few months?

  • fiveinthepen Aug 07, 2010

    The fridge is a 2004, came with the house ... no warranty.

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  • Refrigerators Master
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You may have a failing condensor fan, This is what happend to me until it finally stopped colling the fridge alltoghather the condensor fan was the issue see after time of use the fan just gets intermittant due to temperator changes and what not. Check the condensor fan you will be glad you did.

Posted on Aug 07, 2010

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  • fiveinthepen Aug 08, 2010

    The condensor fan seems to be running properly. I will keep an eye on it. If the fan periodically fails, would this cause the entire unit to fail until I unplug/replug? What do you think about the possibility of the start relay failing?

  • Grand Canyon Tech
    Grand Canyon Tech Aug 08, 2010

    Thjese fans fail ether intermittantly FREEZE or temp changes then when you plug it back in the eletricity flow is re applied to the motor does this make sense?



    Check the condensor fan



    You said you took the back off where the fan was and it started to run again



    Seems liek the insolation wore off and the fan motor frooze thus tripping the fridge to shut off the when plug is re applied then this applies currect back to that fan and the unit works again it all makes sense to me it happend to me as well I have the same model BTW



    if I am way off base let me know but I think I know about this issue but if you do not like the answer there are other experts that might have other ideas, But if your cool with replacing the fan idea the accept button will be nice for effort if not reply to me or pass to another expert.

  • Grand Canyon Tech
    Grand Canyon Tech Aug 08, 2010

    by the way the freezer fan is the fan i was talking about replacing , Thanks

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  • Master
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You have a full 12 months warrant on this unit. You also have a 10 year warranty on the sealed cooling unit. Call 1-800-442-1230 for warranty repair.

Posted on Aug 07, 2010

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  • NOT ME Aug 07, 2010

    Sorry, I misunderstood and thought it was only 1 year old. My mistake not yours. Even so it is only 6 years old and the sealed unit is under warranty. Make sure you do not have the freezer vents blocked.

  • fiveinthepen Aug 08, 2010

    Freezer vents not blocked. Freezer fan was not running but suddenly began to work after I removed the back panel!? Fridge/freezer are now at ideal temperature but the middle wall is very warm, not too hot to touch but very warm. The exterior fan and compressor are both running.

    Other than the hot wall, I am concerned that the unit may once again just stop working while we are away. What could be the cause of the failures seeing as the lights remain on but the fan, compressor, filter, defrost system all seem to be working fine. I have read two other suggestions that seem feasible; the mother board (control panel?) or the relay/overload failure. Any thoughts on these?

    Not sure about warranty as we did not get any paperwork when we purchased this house. However, I could phone on Monday! Thanks.

  • NOT ME Aug 08, 2010

    Make sure the fan blades are clean. Also clean all the coils under the unit.

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  • Master
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There is a vent flap that controls the air between fridge and freezer. Everything is cooled from the freezer. If you remove the panel in the very back of the freezer, you will see where the vent connects. Sometimes ice forms up inside and blocks flow to the fridge.

Posted on Aug 07, 2010

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  • fiveinthepen Aug 07, 2010

    No ice on vent. I also removed the back panel in the freezer to see if anything looked broken. The freezer fan was not running while the fridge was plugged in. Should it have been? Once I pushed the panel back in place, the fan began running again. I then placed my hand over vent in fridge and cold feel cool air being pushed across. Not sure why this was "working" as I di not fix anything.
    I will wait to see if the fridge does in fact cool off. However, this does not solve my problem as to why the fridge keeps warming up every few months?

  • fiveinthepen Aug 07, 2010

    No ice on vent. I also removed the back panel in the freezer to see if anything looked broken. The freezer fan was not running while the fridge was plugged in. Should it have been? Once I pushed the panel back in place, the fan began running again. I then placed my hand over vent in fridge and cold feel cool air being pushed across. Not sure why this was "working" as I di not fix anything.
    I will wait to see if the fridge does in fact cool off. However, this does not solve my problem as to why the fridge keeps warming up every few months?

  • fiveinthepen Aug 07, 2010

    No ice on vent. I also removed the back panel in the freezer to see if anything looked broken. The freezer fan was not running while the fridge was plugged in. Should it have been? Once I pushed the panel back in place, the fan began running again. I then placed my hand over vent in fridge and cold feel cool air being pushed across. Not sure why this was "working" as I di not fix anything.
    I will wait to see if the fridge does in fact cool off. However, this does not solve my problem as to why the fridge keeps warming up every few months?

  • Nate Stansfield
    Nate Stansfield Aug 07, 2010

    Could be a relay that isn't being activated every time. Or there is a faulty or loose wire. If you can get a hold of a voltmeter you can trace the wiring and test where power is and is not going. I have worked on these for over 10 years and that is something we need to do at times.
    Relays can be tested with an ohmmeter on the ohm setting.



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  • Master
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This usually happens due to the freezing of internal sensors and filters. I won't get into too much detail right now but you need to have the filter replaced.

Posted on Aug 07, 2010

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