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Not sure what I should put this topic. Anyways... I can't start my Dell Xps M2010. I left the computer for maximum 30 minutes. I didn't shut it down, just let it be. When I came back after eaticng the screen was black as it always is. I touched my mouse to get it on but nothing happend. After spamming the mouse and keyboard without success I shut it down on the startbutton. Now when I was going to turn it on again and it started, the start-button, bluetooth-button etc is blue as the should be. But it the screen is still black. Now I have restarted the computer millions of times. Two times when I first restarted I could see the Dell screen loading, but then It went black again. Now it's always black. You can't open the CD, or anything else. I thought my adapter was broken, but it isnt, It works as it should¨I think. I've tried it on other laptops, and it works. So I started search on this problem and found out that ít has happend for many. What I now understand it can be the video-card, hard-drive or something else inside the computer. I don't really know what I should do. I must get access to my computer soon again. Should I try to open the computer, or let it be? And I got no clue how to open the computer, get out the video-card or something else and clean it. Please help!

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  • swufabuda
    swufabuda Aug 07, 2010

    It could be overheating. when you use your computer do you lay it flat, or do you prop it up somehow to let more airflow through the computer.

  • ekeus Aug 07, 2010

    Hey, yes I'm afraid I have always had it lay flat on my table.

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Does it work at all now? If so I would consider get something like a laptop cooling system, since this is not your normal laptop some research is in order to get something that will work the best. I think I would definately give Dell a call and see if they have any solutions. Hope this helps.

Posted on Aug 07, 2010

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Dell XPS M2010 Starting Problems


Ok. Here is the thing. I hope everybody sold their problem, but I will just post for others who may experience the same thing.

1st believe it or not : there is nothing wrong with motherboard, as when you press the power button, computer will shut down. with defective motherboard it will just continue running untill you will unplug it.

2nd believe it or not : it can not be battery issue or hard drive issue, because it does not make any scenes in any way. I have to agree that hard drive on the right is semi-correct answer.

REASON:

IT is video card that messing up everything. And it is located right under right hard drive. That's why when somebody removed hard drive he/she accidentally corrected the cooling system of video card , which returned M2010 to live.

CONFIRMATION:

1. First remove the top cover from the computer. There are 2 sides the plastic things. If you look at the back of your laptop you will see 2 small holes , one on every edge of the back. You stick something there it will loose the front cover.
2. unscrew all the screws hat have ">" or "<" signs next to them. there are something about 15-16 screws in total: this will allow you to open the cover under wich you can find the motherboard and stuff. When you open the cover pry to start the computer, and you will see that fans will not start even after 1-2 minutes after you hit the power button.
3. Remove the right hard drive and under it you will find screws A, B, C, D (silver) and also 1,2,3,4 (black) unscrew the black ones first, them remove video card with the cooling mechanism. now try to turn on the machine. you can see that after like 20-30 seconds fans start working which means that motherboard is fine and it was the video card that was giving problems.

SOLUTION:

1. I am not sure what causes the issue but I have fixed it this way:
uscrew silver screws and disconnect cooling part from the actual video card.

2. clean both, video card and cooling system not touching sky blue foam ICs. That staff is needed to cool the chips on the video card.

3. let them dry for an hour or so after cleening, than apply some Thermal compound, thermal paste and re assemble the video card with the cooling staff. (mek sure no screw is loose or something)

4. put it back and turn on the computer. If it works , whell .. it works now :)

if not then either you levae some liquid on the video card or screws are loose. try to play a bit with screws. but my personal suggestion is just to wait for a minute or two until video card gets hot and fixes liquid problems itself :)

Try it. It worked for me perfectly ...

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