Question about Epson Aculaser C1100 Printer

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Hello, My acculaser cx11nf is prining four little colored dots representing each toner color in two spots on the right side of the printed page. If it is a black text page only, a single black dot appears in the same two spots. I have seen the solution to what appears to be a similar issue on this site, but my photoconductor is relatively new, as well as all toner cartidges. I have tried cleaning the print head and all other parts as described in my user manual. Any other suggestions? Thanks, Kevin McKee

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  • kevin202 Aug 07, 2010

    Thanks for the recommedation. Not what I wanted to hear, but thought that was likely the issue.

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Since the CX11NF uses a single Drum(Photoconductor) unit with 4 separate Developer units the only possibility here is a pit or similar defect in the surface of your Photoconductor Unit. What you are seeing is a small defect spot in the drum that is attracting toner where it should not. If you are making a black only page then you will only see a black spot because the color developer units are not used. However, when making a color print the other developer units are used and thus the colors spots appear. 27 years of printer experience tells me that there is a 95% or better chance the problem is in the Photoconductor unit. They are expensive so I know this is not great news.
Good Luck and Thank You for using Fixya.
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Posted on Aug 07, 2010

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Its looks like you have a small pinhole, or divot, on a imaging conponent that is common to all four toner cartridges. Remove the drum unit from the prtr and keeping the green handle close to you pull back the shutter which covers the drum, and look for spots of toner at the either end. If you hold the page with the spots on it, with the leading edge centered and touching the drum, it will give you some idea where the edgeis relative to the end of the drum. If you can't see any corresponding spots on the drum surface.
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1 Answer

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