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MY 90 WERIES KENMORE WASHING MACHINE FABRIC SOFTENER DISPENSER DOES NOT EMPPTY

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  • balkodm Aug 18, 2008

    I have the exact same problem - any solutions out there?

  • bsiprelle Oct 20, 2008

    My series 90 has the same problem. While running, (not sure which mode) I can occasionally see the water in the dispenser "disturbed" due to water being pumped into it but it never drains. I had the case or cabinet removed for another reason so I took the dispenser out. It has a small integral tank attached where two hoses attach. The funny thing is, the hoses are at a level that is higher than the dispenser. Fluid can go into the dispenser but there is no physical provision for it to drain. I don't get it. Usually, I'll look at something long enough & figure it out. Not this thing! Help!

  • lovethespurs Nov 23, 2008

    I have this washer for 7 years and it has been a wonderful one. The fabric softener will not dispense lately and I cannot figure out what the problem is.

  • wash-n-wait Dec 29, 2008

    We have the same problem.  The fabric softener dispenser does not empty.  We've had the machine for several years and we have noticed this problem for the last 2 months.

  • t_kduncan Feb 03, 2009

    I have a maytag neptune and the liquid softener doesn't drain either. I've had the washer 3 years. Darn it.

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I am having the same issue. I do know that the reason you don't see any physical provision for it to drain is because it is drained using a siphoning effect. water is put on top of the fabric softener until it reaching a point where the siphoning begins. Once the siphoning begins, the whole thing will drain out until there isn't much left (however there will always be a little water left). I know siphoning works with my drawer b/c when I take it out and fill it with water slowly until the siphoning begins, the whole thing drains out. There must be another reason why the fabric softener isn't working.

Posted on Jan 12, 2010

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The problem with the fabric softener not dispensing is not likely related to and F03 error code due to the washer not draining.

For the dispenser problem, I recommend that you pull the dispenser drawer out and clean it thoroughly.
The fabric softener dispenser works on a siphoning principle.
Make sure that the siphon hole in the dispenser is clear and not restricted or plugged.

You can fill the fabric softener compartment with water and make sure that it is siphoning properly while you are cleaning it.
Make sure that the cover is properly replaced on the fabric softener dispenser when the drawer is replaced in the washer.
You can use the diagnostic test described below to test the fabric softener dispenser.
If the softener dispenser does not fill and dispense properly, you could have a failed dispenser valve, a failed control board or a wiring failure between components.

You indicated that you tested the pump and that it is good. You could have a clogged drain hose or a clogged washer drain that would prevent the washer from draining.
You could also have a failed drain pump even though it runs. If the impeller is jammed or damaged, it will not pump out the water in the washer.
You will likely need to unplug the washer and drain the water out of the tub using a wet/dry shop vacuum.
To check the pump and drain hose at the bottom of the washer, remove the bottom front service panel and remove the drain pump. You may find a clog or restriction in the drain pump or connecting hoses. If the drain pump is damaged or will not work, it will need to be replaced.



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