Question about Office Equipment & Supplies
You have turned the key before finishing in the mode that you were in.
e.g. you may be half way through a sale in reg mode, but forgot to finish the sale before turning the key.
Turn the key to reg mode and press CASH. If you have an RF mode, try turning to there and pressing CASH. If the drawer opens, then you should be ok. Otherwise, you may be in the middle of programming. turn to program mode, and press SUBTOTAL. If you find the message goes away when you turn to a certain mode (except for off mode), then that is probably the one you were last in, and need to finish in.
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Posted on Aug 07, 2010
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Posted on Jan 02, 2017
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us perform some steps to isolate the issue and find a fix for it.
perform the following steps and let me know the message that will be displayed
on the printer.
- Press and hold the "*" key.
- Press the "#" key and release both keys.
should say "Enter Special Key Combo"
- Press and release in sequence the "1", "2" and "3" buttons.
Name: screen says "support" R0631M
Press and release the right arrow button until the display says "System
Press and release the "OK" button.
Display should say "Hardware failure status". If not there already, Arrow Key
over to "Hardware failure status",
Press and release the "OK" button.
Display should say "Hardware failure status: Clear. Press OK to clear".
Press and release the "OK" Button. Message changes to "Hardware failure status
Cleared. Press Cancel to continue".
Press and release the "CANCEL" button as many times as necessary, so that,
either the "Welcome to Photo Smart Express" screen appears, or, the "Ink System
Failure" screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.
Using the Power Button, turn the unit OFF and unplug the power cable from back
of the printer and wall outlet.
Wait 30 seconds for the power to get discharged and then plug the power cable
into the wall outlet first and then into the back of the printer
Turn the unit on. The printer may display message "USE POWER BUTTON TO SHUTDOWN
THE PRINTER" followed by "PRESS OK TO CONTINUE". Press OK. The Printer will
start the "ONE TIME INK INITIALIZATION PROCESS". Allow this process to complete
and do not interrupt. Once the initialization process is complete, the printer
will print out a Diagnostic Page.
Is the error message still being displayed on the printer?
Press Setup menu on the
All-in-One then scroll using the arrow key and select Print Report then select
Self Test Report.
May 02, 2008 | HP Office Equipment & Supplies
Oct 17, 2017 | Vision Office Equipment & Supplies
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