Question about Bose (321GS) System

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I tried to play a yesdvd but it hung up on the first screen and evidently locked the dvd eject mechanism. How ca I retrieve the dvd? Spencer

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You can either use a paperclip and stick it in the middle of the tray door, then pull it open, remove dvd, pull tray back slowly as far as it will go, then press eject and see if it realigns itself back on track.

Otherwise, remove the cover and pull the dvd out that way.

Posted on Aug 07, 2010

  • 2 more comments 
  • spike99224 Aug 07, 2010

    I cant get a paperclip to go in. Cant pull out the tray by hand. Don't see how to remove the cover.
    My Bose unit is about 7 years old.


  • Nate Stansfield
    Nate Stansfield Aug 07, 2010

    if you can not get a paperclip to fit in the center, then try a fingernail file or butter knife.

    In order to remove the cover, you would have to remove all outside screws.

  • spike99224 Aug 07, 2010

    I can get a knife to go under the tray about an inch, but I can't pull the tray out or move it forward at all. I tried prying the tray out with a small screwdriver, but it didn't budge and I am afraid I will break the casing.
    I see no screws on the top or sides of the unit..
    I haven't yet removed all of the attached cables in the back so can't turn the unit over to see the bottom. Is that where the screws are?

  • Nate Stansfield
    Nate Stansfield Aug 07, 2010

    Screws would be either on the back, side or bottom

    When prying the tray open, you can go from top middle of tray and add a little force. It should not brake, if anything just the front little cover may come off which can be glued on. Most are just one piece and are very hard to break.



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