Question about Dell Inspiron 6000 Notebook

1 Answer

How can I get rid of Dreaded blue screen of death?

My Dell Inspiron 6000 laptop is showing, STOP: c000021a {Fatal System Error} The Windows Logon Process system process terminated unexpectedly with a status of 0xc0000005 (0x00000000 0x00000000). The system has been shut down.

How do I go about by repairing this? And if so can I just start all over and reinstall Windows XP? But I do not have the disk and my warranty for this dell ended in November. PLEASE HELP!!!! Is there anyway to start from scratch without CD?
And can I use any Windows CD??

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  • 3 more comments 
  • athina712 Jun 17, 2008

    I have he same blue screen error;
    STOP:C000021A {Fatal System Error}
    The windows Logon Process system process terminated unexpectedly with a status of 0xc0000135 (0x00000000 0x00000000).
    The system has been shut down.
    So is there any way to get the system started another way because I have pictures that i need to get.
    And what if I cant find the disk that i got with the system, is there any other way to fix the error.

  • pgw57 Jul 21, 2008

    I have a Dell Inspiron 8600 with the same stop error, c000021a {Fatal System Error}, that appears as Windows XP is loading, during the logon process. I have my original Dell reinstallation disc, but would like to avoid re-installing Windows if possible. I have read that this is likely a Windows XP registry problem. I have no bootable software with which to repair the problem with the registry, if that's the correct diagnosis.

  • Anonymous Aug 02, 2008

    Will not load Win/Xp - Blue screen error massage- Unmountable_Boot_ Volume. Tech info-oxooooooed (ox86556900, oxcooooo9c, oxoooooooo, oxoooooooo) will not go to "Safe Mode" either, Can get to Setup. HELP!

  • Anonymous Oct 16, 2008

    stop: c000021a fatal system error the windows logon process system process terminiated unexpectedly with a status of oxoooooooo (oxoooooooo oxoooooooo)

  • Mallik Arjun May 26, 2009

    I am getting bellow message on blue screen after giving shutdown command,

    stop: c000021a fatal system error the windows logon process system process terminiated unexpectedly with a status of oxoooooooo (oxoooooooo oxoooooooo)

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  • 6 Answers

If you have 2 memory sticks in system, remove one and try it. If you have the green recovery disk that dell sends with their systems, place in drive and have it boot. Select "R" for repair drive. Then select "1" then enter your admin password. If you did not place one on system, just hit enter. Then at the
C:\WinNT directory, type chkdsk /r then hit enter, and have chkdsk look for drive errors.

Posted on Apr 27, 2008

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Related Questions:

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STOP: c000021a {Fatal System Error}


This article is intended for advanced computer users. If you are not comfortable with advanced troubleshooting, you might want to ask someone for help or contact Technical Support.

When you use a server or a workstation that is running one of the operating systems that is listed in the "Applies to" section, you may receive the following error message: STOP: c000021a {Fatal System Error}
The Windows Logon Process system process terminated unexpectedly with a status of 0xc0000034 (0x00000000 0x0000000)
The system has been shutdown. Note The parameters in parentheses are specific to your computer configuration and may be different for each occurrence.

CAUSE:

The STOP 0xC000021A error occurs when either Winlogon.exe or Csrss.exe fails. When the Windows NT kernel detects that either of these processes has stopped, it stops the system and raises the STOP 0xC000021A error. This error may have several causes. Among them are the following:
  • Mismatched system files have been installed.
  • A Service Pack installation has failed.
  • A backup program that is used to restore a hard disk did not correctly restore files that may have been in use.
  • An incompatible third-party program has been installed.
Resolution will not fit here so kindly go to:
http://support.microsoft.com/default.aspx?scid=kb;en-us;156669

I hope it helped you. Rate for this information will greatly be appreciated. Thank you!

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