Question about Sentry Fireproof Safe

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I have a sentry safe model so500 & the batteries are dead, so I can't open it. I know the combination, I just can't open it! HELP!!! thank you, Lesley

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Locksmiths agree on How to install sentury safe batteries
slide open the battery cover located just below the keypad.
Insert a paper clip or pen point into the small hole in the cover. Push in while sliding cover to the right. Disconnect and remove the battery holder. Insert the 4-batteries as indicated.
reconnect the connector and put back the battery holder. Slide the cover back in place.

Posted on Aug 09, 2010

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3 Answers

How do I open my Sentry Safe when the batteries have gone dead?


Some safes come with a key to open it with when this happens.key hole is cancelled under or near the keypad...not sure if yours is one of them.or there maybe a slot to plug in a battery pack .good luck..hope I have helped.

Oct 03, 2014 | Sentry FIRE-SAFE Combination Safe DS3431,...

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How do I open a sentry s3877 safe when the battery is dead and safe is closed


The factory code combination to your electronic lock will remain in the memory of the unit - even if the batteries go dead. Any use programmed codes will be lost if the batteries lose power. The Sentry programmed factory code is always your default code.

If you do not know your factory code, you can follow this link for your combination retrieval:

http://www.sentrysafeshop.com/Lost-Combination-Sentry-Safe-Combination-p/lost%20combination.htm

Sep 23, 2012 | Sentry Fireproof Safe

1 Answer

Have had a CSW 3813 Sentry Safe for several years. Have had no problems until lately. Key #2090 opens the lock, we punch in combination that we have always used, then punch enter. The response is, the...


Sounds like you need a new battery replacement.

To replace the battery pack, unscrew the screw below the electronic lock case, turn the lock case to the right then remove it.

You can have the online manual from the link below, just make sure you have installed the adobe acrobat reader on your computer to view this file cause its pdf format.
http://www.sentrysafe.com/pdfs/OwnersManuals/503662.pdf

Additional info can be found from this electronic safe sentry manual
http://www.sentrysafe.com/pdfs/OwnersManuals/505748.pdf


If the problem leads to acquiring the right combination for your safe.... call the attention of Sentry Safe Shop

You must call (800) 828-1438 for combination retrievals.
or send a notarized letter stating you are the owner of the safe, personal information, model and serial number of your safe and must indicate the method on how you will receive the combination.

See further details from this link
http://www.sentrysafeshop.com/Lost-Combination-Sentry-Safe-Combination-p/lost%20combination.htm

Please post back for any clarifications and let me know so I can help you further.

Apr 05, 2011 | Sentry Fireproof Safe

1 Answer

SENTRY SO500 will not release and open. Combo is correct


From the Sentry Safe web site:


In order for Sentry Group to release a combination for any safe, we require a notarized request, stating that you are the owner of the safe (the last name of the notary public must be different than that of the safe owner). Please indicate how you'd like to receive your combination.Options include first class mail, e-mail or fax.Your letter must clearly indicate which method you are choosing to receive your combination, as well as the mailing address, e-mail address,or fax number to which it should be sent.Note that failure to indicate the method in which your combination should be returned to you will result in delays to the process.Please include the model number, serial number, and a $20 check or money order (please do not mail your credit card number), your address and telephone number.

Your request may be mailed to us at:
Sentry Group
Attn: Dept. 200 882 Linden Avenue
Rochester, NY 14625-2784
Please allow 7-10 business days, upon receipt of your request, to receive your combination.

This request may be faxed to us at : 585-381-2940.

The combination will be faxed or e-mailed back to you only if requested to do so on your correspondence and you have included a copy of a $20* money order on your fax (please allow 24 hours for processing your faxed request).

To pay by MasterCard or Visa please contact our Customer Service Department at 1-800-828-1438 (please do not fax your credit card number).


* Prices subject to change

Jan 29, 2011 | Sentry Fireproof Safe

1 Answer

We have a S3877 Sentry safe. The battery appears dead so I can't use the code. I also have the key but since the battery is dead it is no help. What can I do?


The factory code combination to your electronic lock will remain in the memory of the unit - even if the batteries go dead. Any use programmed codes will be lost if the batteries lose power. The Sentry programmed factory code is always your default code.

If you do not know your factory code, you can follow this link for your combination retrieval:

http://www.sentrysafeshop.com/Lost-Combination-Sentry-Safe-Combination-p/lost%20combination.htm

Dec 07, 2010 | Sentry Fireproof Safe

1 Answer

Unable to open electronic safe


Locksmiths say this is how to install sentry safe batteries
slide open the battery cover located just below the keypad.
Insert a paper clip or pen point into the small hole in the cover. Push in while sliding cover to the right. Disconnect and remove the battery holder. Insert the 4-batteries as indicated.
reconnect the connector and put back the battery holder. Slide the cover back in place.
How do I insert the batteries on my advanced electronic lock safe? On the newer model Fireproof Sentry Safes my locksmith recommended me To install batteries,
turn the electronic lock case to the right and remove. Insert four new batteries as indicated, replace the electronic lock case and turn to the left to reassemble.

Mar 06, 2010 | Sentry Fireproof Safe

1 Answer

I have a sentry SO500. I know the combination but


A locksmith would try to replace the batteries. Sometimes you will get the green light but the batteries still will not have enough power to retract the latch.

Jun 12, 2009 | Sentry Fireproof Safe

5 Answers

Sentry safe S3877 have key and know combination but battery dead


Use paperclip to push in pin size hole below keyboard and then slide panel to right. Battery box is right there. Replace batteries and then was already to accept code.

Apr 08, 2009 | Sentry Fireproof Safe

3 Answers

Forgot Digital Combination of Sentry Safe Model #SO500


https://www.sentrysafe.com/customerCare/retrieveCombination.aspx


They should be able to help. I would try calling first, to avoid paying the $12 to retrieve the combo, but with the serial number of the safe, they SHOULD be able to help you over the tele.

Jan 23, 2008 | Sentry Fireproof Safe

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