Question about Epson Stylus RX425 Multifunction All-In-One InkJet Printer

2 Answers

I have an Epson RX 425 scanner/printer.The printer works fine but on scanning a photo a grey line appears across the whole scan. How can this be avoided or is there a cure ?

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  • j_m_liddle Aug 07, 2010

    No improvement. The line appears like a peice
    of grey tape, about 1 cm wide , and extends
    across the scan. The glass appears perfectly
    clean.
    There is no grey line when printing from the
    computer.

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2 Answers

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Is this with paper that has been folded or plain flap piece of paper?
Sometimes folded paper can do this.

Another thing that can happen is the lamp lens can get hair or light scratches or dust particles on it. Just little ones will cause the grey lines as well.

Posted on Aug 07, 2010

  • 2 more comments 
  • j_m_liddle Aug 07, 2010

    No , this is with flat paper. Unfolded.
    They are not hair-line lines , it is a big fat ugly disfiguring line
    about 1 cm across going across the whole scanned picture

  • Nate Stansfield
    Nate Stansfield Aug 07, 2010

    There has to be something on the scan/copy light or light cover.

  • j_m_liddle Aug 08, 2010

    It all looks perfectly clean. I'm wondering if the scanner is not
    compatable with Windows 7. If this is in fact a possibility is
    there some different software I can download ??

  • Nate Stansfield
    Nate Stansfield Aug 08, 2010

    That was actually me next suggestion. You can go to epson website, find and download the latest drivers. The drivers is what lets the printer and pc communicate with each other.
    They are usually under the download or support tabs,

    Once the file is downloaded, then double-click on the file and it will install itself into your pc.
    Then reboot pc, turn on printer, start your printer program and lastly connect the usb cable.

    They should also have free printer software on their site that is updated as well.


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Hi


Use a damp cloth and clean the scanner glass and try, if the lines are still there then you will need to clean the scanner module. There might be dust/dirt around the module. Turn off the printer/scanner and unplug it, remove the scanner glass and use a soft cotton cloth dampened with alcohol and clean the scanner module. Blow away any dust from inside the printer.

Hope this helps... If it does please do not forget to accept the solution or post back for assistance.


Daniel

Posted on Aug 07, 2010

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download http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?BV_UseBVCookie=yes&oid=58611&infoType=Overview
Turn computer off.
plug usb cable back to printer and turn printer on,start the computer again,should fix the problem.
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