Question about Kenmore 3.8 cu. ft. HE3 Front Load Washer

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Kenmore He3 Front loader error message F11 due to power being interrupted during cycle. Followed steps in manual but did not clear problem

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"F11" is a Serial Communications error between the Central Control Unit (CCU) and Motor Control Unit (MCU). The CCU is the main computer for the washer and is located directly behind the wash tub. The MCU is the Drive Motor Control board and is located in the rear of the washer adjacent to the Drive Motor on the left-hand side (facing from the rear with the back panel removed). The wiring harness can also cause the error, but it is not as common a problem.

Whirlpool is the manufacturer of both model washers and recommends the following troubleshooting advice. Remove the top panel of the washer by removing the three screws holding it in place in the rear. Once the screws are removed, the panel slides back, then off. Remove the rear panel of the washer for access to the drive motor and MCU. Now check the following:

- Check the wire harness connections between the CCU, the MCU and Drive Motor. Make sure all connections are attached and making good contact. Check for any broken wires or connector pins.
- Check the Drive Motor to see if it free spins and that the belt is still attached and not slipping. If the motor is seized, replace it. If the belt is broken or worn, replace it as well.
- Check the MCU. Connector 1 is the Serial Communications Link between the MCU and CCU. Connector 2 is the connector to the drive motor. Resistance checks across pins 1, 2, & 3 are the motor windings. Connector 3 is the power supply - 120VAC should be read across pins 1 and 2 with the door in the locked position. NOTE: The connectors are read 1, 2, and 3 from the bottom to the top with the MCU installed.
- Check the CCU. Verify connectors 7 and 11 are properly installed. Facing from the front of the washer, connector 7 is the 4th connector from the RIGHT along the front. This is MCU Power. Connector 11 is the Serial Communications link from the CCU to the MCU and is located along the left hand side of the CCU (the connectors are numbered 11 through 14 back to front).
- Check the Drive Motor. Remove the connector and perform resistance checks on the motor connector pins. Readings across pins 1 to 2, 2 to 3 and 1 to 3 should read 6 ohms.

In most cases this is an indication of a failed CCU. This is an easy repair that the average do-it-yourselfer can accomplish on their own. If the washer is still under a warranty, parts and labor would be covered. With no warranty, a replacement parts will vary in price depending on where you get them. There are several good websites available that you can order parts on line and have shipped directly to you.


NOTE: Remove all the connectors from the CCU ONE AT A TIME and reconnect to see if the error code goes away BEFORE you decide to purchase a new one. It is not common, but sometimes a flaky connection can generate error codes.

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Posted on Sep 18, 2010

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  • Jan 30, 2016 | Dryers

    2 Answers

    Washer code F11??? I have a Kenmore Elite front loader


    F11 Serial communication error
    Communication between the Central Control Unit (CCU) and the
    Motor Control Unit (MCU) cannot be sent correctly.
    Possible causes/procedure:
    1. Unplug washer or disconnect power.
    2. Check wire harness connections to the MCU, the motor, and
    Central Control Unit (CCU).
    3. Check the drive system for any worn or failed components.
    4. Plug in washer or reconnect power.
    5. Verify CCU operation by running a Diagnostic test or any
    cycle.
    themobilian_2874.jpg

    Service manual and more HERE

    If you need further help, reach me via phone at https://www.6ya.com/expert/dan_73bbd84fe1d95b61

    Aug 22, 2011 | Kenmore Washing Machines

    2 Answers

    We have a Kenmore Elite Quiet Pak 4 Washer that we have had for 5 years. It has been flashing F11 and DL back and forth for months. We had a tech come out (not sure he knew what he was talking about) and...


    The symptoms are pretty specific for the F11 code on the Whirlpool Duet front loaders and clones (Kenmore Elite and KitchenAid):

    If the washer starts to fill but the drum NEVER moves, your MCU is bad

    If the washer runs through most of a cycle and then gives the F11 before (or during) a rinse or spin cycle, then you have the CCU relay problem.

    If you are interested in having me repair your CCU for you, I offer that service on eBay (website coming soon). My username there is "jhagner"

    Thanks

    Aug 19, 2011 | Kenmore Front Load Washer

    1 Answer

    Error message of f02 on Kenmore HE3 front loader washer at end of cycle


    Hello,

    The F2 error code indicates that the washer spent too long in the drain cycle,that typically is due to the drain pump filter being clogged. It's fairly easy to clean that filter by removing the lower panel and unscrewing the filter on the lower right side .Be prepared for some (perhaps a lot) of water to come out when that filter is unscrewed so have some towels or a couple plastic tubs to catch the water that comes out DO NOT completly remove that screen until all the water has come out or be prepared to get very wet by pulling it out without first catching the water


    Hope this helps and if it does please give me 4 thumbs up

    Gene

    Jul 28, 2011 | Kenmore HE2 Plus Front Load Washer

    1 Answer

    I have a kenmore elite he3 front loader; it gives me the "sud" code during a wash cycle. What could be the potential problem?


    either way too much soap or the wrong type,run a couple of washes,without clothes to purge excess soap and see if this clears up the sud code

    Jul 07, 2010 | Kenmore Elite 45986 Front Load Washer

    1 Answer

    Kenmore HE3 front loader shows an error message of F02. It doesn't complete the rinse cycle as a result.


    There is a trap on washer pump I just found to be full of the same **** you find in sink trapp. That is probably why I had same problem. could also be kinked hose or pump issue. The experts at fixya just walked me through it. best ten bucks i ever spent.
    Good luck Scott

    Apr 05, 2009 | Kenmore 3.8 cu. ft. HE3 Front Load Washer

    1 Answer

    Takes almost 2 hours to complete a wash cycle


    Have you ever cleaned it out? Its likely due to a plugged drain, not allowing the system to drain fast enough for the normal cycle. Check out my solution on
    http://www.fixya.com/support/t114322-kenmore_elite_h3t_washer

    -Todd

    Mar 30, 2009 | Kenmore 3.8 cu. ft. HE3 Front Load Washer

    1 Answer

    Error Codes F dl and F 11


    Okay...it sounds like you have a bad door latch assembly. It makes contact, washer begins the wash cycle, and then after some vibration becomes unlatched and generates the "Fdl" code or "F11". "Fdl" is a door latch error, "F11" is a serial communications error to the CCU. A door latch problem can generate BOTH codes, because it has a communication link to the CCU. I would recommend replacing the door latch. You can find the part at either repairclinic.com or searspartsdirect.com. Just type in your COMPLETE model number in the Search menu and you will find a listing of all the parts. For instructions on how to replace the door latch, go to my profile and look under "Tips and Tricks". I have a write-up listed there on how to replace a door latch on a front loader. If you cannot find the information you are looking for, or have any further questions, please let me know. I hope this helps you.

    Apr 16, 2008 | Kenmore 3.8 cu. ft. HE3 Front Load Washer

    1 Answer

    Error Code for Kenmore HE3


    The "F" variables (F4-F16) are for electrical problems. You should select Pause/Cancel twice then select Drain/Spin if there is excessive water in the washer. Re-select cycle and press start. According to the manual, if the problem remains, call for service.

    Dec 27, 2006 | Kenmore 3.8 cu. ft. HE3 Front Load Washer

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