Question about Microsoft Windows Vista Ultimate Edition
I have a Dell XPS 1330 that has shown these symptoms since I bought it a few days ago whenever I install or update software that requires a reboot.
After restart, I get a message an error message that gives me the option to start properly or in Vista's version of Safe Mode. It won't restart properly. Safe mode churns for a couple of minutes and I get a screen that offers the option of going back to a restore point or canceling.
If I cancel, I get more churning and then a message that the problem can't be fixed. After I finish the "send to Microsoft" click, the PC reboots and starts normally.
The error message available from the last screen is:
Problem event name StartupRepairV2
Problem Signature 01 AutoFailover
Problem Signature 02 6.0.6000.163220.127.116.1100.16386
Problem Signature 03 3
Problem Signature 04 65537
Problem Signature 05 unknown
Problem Signature 06 BadPatch
Problem Signature 07 0
Problem Signature 08 3
Problem Signature 09 WrpRepair
Problem Signature 10 2
OS Version 6.0.6000.2.0.0.256.1
Locale ID 1033
Any thoughts on fixing the problem would be appreciated.
Operating system problems can happen in a wide variety of circumstances. Anything from a software bug to hardware failure may be causing the system failures you're encountering. I'd like to help but I'll need to ask some basic questions before I can perform any in-depth research.
Just as a note, before I ask my questions, I'd strongly recommend discussing this problem directly with the retail location that you have purchased the system from. There is a chance that the system's hardware itself has problems and if your return period is short - some retailers have return/exchange periods as short as 7-14 days - you may not have much time available for getting the system evaluated and replaced if necessary.
1) What applications have you installed recently?
2) Have you installed any security software recently?
3) What kind of updates have been applied recently?
4) How long have you owned the system?
5) How old is the system?
6) Have you performed any Dell hardware diagnostics? (hard drive, memory, etc)
With answers to these basic questions I should be able to do some research and, at the very least, provide some ideas. These questions may lead to more questions but if they do I hope we can find a solution. As I mentioned above, if the system is covered by a return/exchange policy with your retailer I would strongly recommend working with them ASAP as these return/exchange policies generally do not give much leeway on time.
Geek Squad Agent Erik
Posted on Apr 29, 2008
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Posted on Jan 02, 2017
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