Question about Microsoft Windows Vista Ultimate Edition

1 Answer

Problem after installing or updating software

I have a Dell XPS 1330 that has shown these symptoms since I bought it a few days ago whenever I install or update software that requires a reboot.

After restart, I get a message an error message that gives me the option to start properly or in Vista's version of Safe Mode. It won't restart properly. Safe mode churns for a couple of minutes and I get a screen that offers the option of going back to a restore point or canceling.

If I cancel, I get more churning and then a message that the problem can't be fixed. After I finish the "send to Microsoft" click, the PC reboots and starts normally.

The error message available from the last screen is:

Problem signature:
Problem event name StartupRepairV2
Problem Signature 01 AutoFailover
Problem Signature 02 6.0.6000.16386.6.0.6000.16386
Problem Signature 03 3
Problem Signature 04 65537
Problem Signature 05 unknown
Problem Signature 06 BadPatch
Problem Signature 07 0
Problem Signature 08 3
Problem Signature 09 WrpRepair
Problem Signature 10 2
OS Version 6.0.6000.2.0.0.256.1
Locale ID 1033

Any thoughts on fixing the problem would be appreciated.

Posted by on

  • 1 more comment 
  • DonB7 Apr 29, 2008

    Erik,

    Thanks for responding. In order:

    1) What applications have you installed recently?

    The problem showed up the first time that I installed software that required a reboot.

    2) Have you installed any security software recently?

    That first program was the Eset security suite. It hasn't created problems on other machines, but this is my first Vista box.

    3) What kind of updates have been applied recently?

    All Windows and some drivers. Eset came first.

    4) How long have you owned the system?

    Last Thursday

    5) How old is the system?

    New

    6) Have you performed any Dell hardware diagnostics? (hard drive, memory, etc)

    I ran the full set of Dell diagnostics in their software help program.

    Hope this information helps direct you.

    Don

  • DonB7 Apr 30, 2008

    To add to the description, the problem only happens on a Restart. It doesn't if I shut down and then start the PC again.

  • DonB7 May 01, 2008

    Erik,

    Thanks for your research. I'll uninstall Eset and see what happens. The system did not come with any other protection software, so I won't have to worry about that complication.

    Unfortunately, an exchange is a problem. I bought the laptop on a Best Buy clearance after my old one died when I was traveling on business. Nobody around home has any more.

    If removing Eset doesn't do the trick, maybe the SP1 installation will help when the auto update for this model shows up.

    Don

×

1 Answer

  • Level 1:

    An expert who has achieved level 1.

    Corporal:

    An expert that hasĀ over 10 points.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 14 Answers

Hi DonB7,

Operating system problems can happen in a wide variety of circumstances. Anything from a software bug to hardware failure may be causing the system failures you're encountering. I'd like to help but I'll need to ask some basic questions before I can perform any in-depth research.

Just as a note, before I ask my questions, I'd strongly recommend discussing this problem directly with the retail location that you have purchased the system from. There is a chance that the system's hardware itself has problems and if your return period is short - some retailers have return/exchange periods as short as 7-14 days - you may not have much time available for getting the system evaluated and replaced if necessary.

1) What applications have you installed recently?
2) Have you installed any security software recently?
3) What kind of updates have been applied recently?
4) How long have you owned the system?
5) How old is the system?
6) Have you performed any Dell hardware diagnostics? (hard drive, memory, etc)

With answers to these basic questions I should be able to do some research and, at the very least, provide some ideas. These questions may lead to more questions but if they do I hope we can find a solution. As I mentioned above, if the system is covered by a return/exchange policy with your retailer I would strongly recommend working with them ASAP as these return/exchange policies generally do not give much leeway on time.

Thanks!
Geek Squad Agent Erik

Posted on Apr 29, 2008

  • Erik Hess
    Erik Hess May 01, 2008

    Hi DonB7,

    Thanks for getting back to me with answers to those questions! I'll see what I can do to help out, I'm doing some research today and I'll get back to you as soon as possible.

    Thanks,
    Geek Squad Agent Erik

  • Erik Hess
    Erik Hess May 01, 2008

    Hi DonB7,

    Unfortunately my research didn't turn up many results based on the situation and setup that you're describing. Typically while repairing consumer systems I've found that third-party protection software, especially software that loads kernel-level drivers, can be a common cause of problems on Vista. Internet security suite software is usually very complex and any minor conflicts with other applications, settings issues, or bugs in the software can cause untold numbers of strange one-off problems like the one you've described.

    If you can boot into safe mode or normal mode I'd recommend temporarily removing the Eset security suite using the Programs control panel. This alone may resolve the problem.

    If removing Eset's software temporarily does the trick, before reinstalling it I'd recommend removing any other security software on the system as well. I know that Dell systems typically come pre-loaded with either McAfee or Trend Micro security software. The McAfee Consumer Product Removal Tool (known as MCPR), the Trend Micro Internet Security Support Tool (known as TISSUPRT), and the Symantec Norton Removal Tool (known as SymNRT) are useful in assuring that any traces of old protection software are full eradicated. Tools like these should be run prior to reinstalling new software such as Eset's security suites as remnants of other packages can cause serious problems with the operating system.

    If you can't boot into Windows Safe Mode or Normal Mode things may be a bit more dicey and will most certainly get more complicated. It may be
    possible to boot the system from the Windows Vista disc provided by
    Dell to perform a Windows System Restore which will restore the computer's
    low-level settings and files to an earlier date's state. If this Windows System Restore process fails there may be other options, up to and including a re installation of Windows Vista and the system's drivers from the Dell discs.

    If you continue to have problems I'd again recommend talking to the retailer that you purchased the system from to perform an exchange, assuming that it is covered by a return/exchange policy. Dell's diagnostic utilities should theoretically give an accurate representation of the system's health but based on the symptoms you've described I still think the likelihood of hardware failure is substantial. These problems don't seem consistent with typical operating system failures I've seen in consumer systems, which is why I'm suspicious of the hardware itself.

    I hope this helps!

    Thanks,
    Geek Squad Agent Erik

×

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

My speakers wont work on my laptop xps 1330 can it be repair or is it a rpoblem with hardware?


try hooking an external speaker or headset to check if it would work there, if so, then you should replace the internal speakers for this one. if it still wont go, it might be a problem with the soundcard interated on your pc or the audio driver. so try updating it too by checking the manufacturer's website or if it came with a driver cd, install audio driver for this.

Apr 06, 2010 | Dell XPS M1330 Notebook

1 Answer

Manually flashing a Dell XPS 1330..


Ok when you use the BIOS software to re-flash the BIOS THAT file will already be BINARY code. You make a bootable disc, on this disc you have the BIOS Reader/Flasher, and the Binary file to be Flashed. Now you boot up on the disc. When at the prompt, you type in the name of the Flasher, and the binary file name & press enter, if all OK the software wil address the BIOS and re-flash it with the new data. when finished you will reboot and now, hopefully you are back. The BIOS file will be available from DELL's web site usually where the Driver downloads are ... or you could go here I found it for you. http://support.dell.com/support/downloads/download.aspx?c=us&cs=19&l=en&s=dhs&releaseid=R178150&SystemID=XPS_M1330&servicetag=&os=WLH&osl=en&deviceid=14178&devlib=0&typecnt=0&vercnt=4&catid=-1&impid=-1&formatcnt=1&libid=1&fileid=242504
Also on that page there is exact installation instructions too. GL

Feb 18, 2010 | Dell XPS M1330 Notebook

1 Answer

Whenever i try to open my creative audio drivers (DELL XPS 1330)


well there's your problem right there........windows vista HOME!! it has soo many issues with it!!!
it sounds like it dosen't detect the hardware there are you sure that's what the laptop is using as its sound and are you sure its not conflicting with any other hardware?? if yes then i would try re-installing the software that came with it....it may just have lost some files or could have been corrupted..and it should spring back to life
and please get rid of that home edition!!
before you have alot more problems!!
hope this helps,ben

Aug 13, 2009 | Dell XPS M1330 Notebook

2 Answers

Dell XPS M1330 Laptop can't boot to windows, when running express test, got error code 0F00:137B when re-install the vista, it stop at "Expanding files (0%)" long time ...


if you bought this from dell, use the restore disks that came with it starting with disk one. you wont be able to save your files bt at least you will have a usable computer. i have an XPS studio 16 and had to do the same thing.

Jun 01, 2009 | Dell XPS M1330 Laptop

1 Answer

Drivers for Dell XPS M 1330 for windows PX


hello piyushbansal here's a link to dells website on the pages you'll find m1330 specific drivers and patches available for download simply click on the desired file(s) and they will download to your computer where you can double click them and follow the installation instructions to get them properly installed and working on your system. plz let me know how this works out for you!

http://search.dell.com/results.aspx?spf=XPS&ssysid=XPS_M1330&ssysn=M1330&s=dhs&c=us&l=en&cs=19&ec=&ira=False&cat=sup&subcat=dyd&rf=all&evl=&nk=f&k=Dell+XPS+M1330+drivers&p=1&nf=&rpp=12&sort=K&%7Esrd=False&ipsys=False&advsrch=False&p=1

hope this helps
James

Nov 29, 2008 | Computers & Internet

1 Answer

Invalid Partition Table


now a day, no installation CD or DVD come with any of the new laptop anymore. you need to make a backup copy of the operating system when you first fired it up. if yu did. you still can make a backup from programs>accessories>backup.
but since the laptop is DOA. look for your receipt, the laptop should have one year warranty from best-buy. if not it should be have the warrant from DELL.
since you don't have the DVD. you can request one from DELL.

Oct 21, 2008 | Computers & Internet

2 Answers

DELL xps touchpad


Sounds like a driver glitch, from the device manager, try uninstalling it, then do a hardware search, it will locate it and reinstall the drivers automatically. If this doesn't solve the issue, then the touch pad has failed and needs replacing.

Jun 20, 2008 | Toshiba Satellite P205-S6287 Notebook PC

2 Answers

XPS 1330 cracked screen


MONITOR DEPOT, INC 5359 WEST RICHEY ROAD
HOUSTON, TX 77066

Mar 09, 2008 | Computers & Internet

1 Answer

Software Installation Problem


I had this problem just a few minutes ago. The way to get through this is to plug in the USB cable *before* you begin the installation. When Windows detects a device and ask for drivers you need to click cancel for each device (printer, fax, scanner, etc) that it prompts for.

Run the installation disc or file as normal with the USB cable plugged in and it should work. It worked for me.

-info
Windows Vista SP1

Feb 19, 2008 | Canon PIXMA MX700 All-In-One InkJet...

Not finding what you are looking for?
Microsoft Windows Vista Ultimate Edition Logo

241 people viewed this question

Ask a Question

Usually answered in minutes!

Top Microsoft Computers & Internet Experts

micky dee

Level 3 Expert

2642 Answers

Les Dickinson
Les Dickinson

Level 3 Expert

18358 Answers

Brian Sullivan
Brian Sullivan

Level 3 Expert

27725 Answers

Are you a Microsoft Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...