Question about HP LaserJet 3055 All-In-One Printer

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HP Laserjet 3055 with "scanner error 6 - turn off and on" error

Can you elaborate on what you did to clean the glass and mirrors?

I have this issue. I have followed the instructions from the 3330 series discussions and cleaned the lamp and the mirror underneath using the smaller (ADF) access after "walking" the scanner over to the far right. Are there other mirrors which you cleaned.

After firmware upgrade and cleaning that 1 mirror underneath, I still have problem.

Thanks
Steve R.

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  • 10 more comments 
  • sanjay_31kk Aug 26, 2008

    HP Laserjet 3055 with "scanner error 6 - turn off and on" error problem,

  • Anonymous Dec 16, 2008

    HP Laserjet 3055 with "scanner error 6 - turn off and on" error problem

  • Anonymous Dec 29, 2008

    Scanner Error 6 Turn off then on

  • veroniquegri Jan 21, 2009

    i' ve got the message err scanner 6 on my hp laserjet 3055. what is it and what can i do ? I tried turn off and on the machine but i still have the same message

  • Anonymous Mar 03, 2009

    err 6 turn off

  • Anonymous Mar 03, 2009

    "HP Laserjet 3055 with "scanner error 6 - turn off and on" error"

  • Anonymous May 05, 2009

    scanner error 6 - turn off and on

    louise.chatelent@qc.aira.com

  • kadoumar May 06, 2009

    error.6 the scann is not work

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Hp laserjet 3055 by scanner error 6
Solution: I found a very small piece of paper between the glass and the scanner housing. The lamp's seen that and sent the error message. Nobody find that little stucked paper and the "IT expert" sad: need to buy a new machine because he can't repair it. So, sometimes the solution is very easy just need some attention. :)

Posted on Jun 02, 2010

  • varun99667 Jul 16, 2010

    hp laserjet 3055 by scanner error 6 , i gone hp service center they told us buy a new scanner for 12000 rs, in this printer total change the scanner set , my printer warranty isexpired thier service is very bad they charged for tell to this problem asking me 800 rs, what we can do please reply . Varun99667@gmail.com

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Hp laserjet 3055 by scanner error 6

Posted on Jan 20, 2009

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Can you elaborate on what you did to clean the glass and mirrors? I have this issue. I have followed the instructions from the 3055 series discussions and cleaned the lamp and the mirror underneath using the smaller (ADF) access after "walking" the scanner over to the far right Are there other mirrors which you cleaned..

Posted on Sep 16, 2008

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For first time (last year) that I had this problem I changed USB cable and the error was over. Now I have this problem again but I do not have any solution for it.

Posted on Sep 15, 2010

  • Benyamin_d Sep 15, 2010

    After writing above message, I cleaned the lamp and the mirror underneath using Alcohol 76% and fortunately the error removed.

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Scanner error 6

Posted on Sep 16, 2008

  • noonbhl Sep 22, 2008

    I HAVE PROBLEM WITH ALL IN ONE HPLASER JET 3055 "SCANNER ERROR 6 TURN OFF AND TURN ON"

    SOLUTION:- I CAME TO KNEW THAT IF GLASSES CLEANED THIS ERROR CAN BE REMOVE

    BUT THE PROBLEM REMAINS. I DO MORE AT MY OWN AFTER GOTHROUGH

    IT BE COME IN MY MIND THAT IF WE LOOSE ALL SCREW ON COVER OF

    GALSS AND GIVE A GAPE BETWEEN THE COVER AND SCANNER I TURN OFF

    THE ALL IN ONE AND IN THIS POSITION AND TURNED ON. NOW THE ERROR

    WAS OVER AND ALL IN ONE IN READY POSITION.



    FOR HP EXPERTS ONLY:- KINDLY GUID US ON THIS MATTER IS THE ABOVE SOLUTION

    FOR THIS PROBLEM LET US KNOW. ON MY E-MAIL ADDRESS

    noonbhl@nurpurfoods.com. thanks

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Pls change the flatbed scanner and scanner cable... for fix the problem....

Posted on Feb 17, 2015

Call HP SUPPORT, do NOT mention that you tried to clean it yourself, they will service the printer.

Posted on May 09, 2008

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Related Questions:

Tip

Scanner errors on HP 3330, 3380 and other 33XX Printer/Scannners


baronvonnuke.jpg
1. Turn off printer and unplug power.


2. Lift up scanner lid so that you can see the scanning glass


3. Locate the screw on the top left side next to the small window of glass. (1 in picture) This glass is the section used for scanning from the automatic document feeder. Remove that screw and then the plastic that it was holding. Lift the glass out.

4. With the glass removed you can see the drive belt for the scanner. You need to rotate it until the scanner head moves to the left far enough that you can see the top of the moving part of the scanner. You will see a thin light bulb and a slot. Do not touch the lightbulb, it is fragile. You may need to pull on the assembly to move it the last bit to access the slot


5. Use a flashlight to see down into the slot, you will see a thin mirror that runs the width of the slot. If that mirror is dirty, that may be the problem and it needs to be cleaned.


6. Use a q-tip moistened with either alcohol or window cleaner to gently clean the mirror. Make sure you do not leave any lint in there.


7. Replace the glass and turn printer back on. If this is going to work it should come to ready.

on May 01, 2011 | Office Equipment & Supplies

1 Answer

Have a hp 3330. It stops working and the screen reads "scanner error"


same issue here , i solved with cleaning the scanner mirrors .
you get the scanner to the left where you see the glass (on off repeatedly)
open the little glass on the left
with Q-tip and alcool clean the 3 mirrors (little in left/bottom ps- big in bottom position-an one in right)

bye

Jan 29, 2011 | HP LaserJet 3330 All-In-One Printer

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Xc830 copying dark ,down center of page


There are a series of mirrors on the carriage that moves back and forth under the original glass. When dust builds up on these mirrors it makes the copies darker. Since the dust is blown by the optics cooling fan it does not collect evenly which causes areas of the copy to be darker than the others. On this machine you just have to remove the original guide plate which is the plate with 4 screws in it and has the document size numbers on it. Once that is removed the glass can be lifted out. With the power turned off just gently pull out the scanner bar. The part that initially comes out has 1 mirror as well as a silver reflecting strip on it. Clean both. Now the assembly that follows the first assembly out has 2 mirrors on it. 1 facing downward and 1 facing upward. Clean these 2 mirrors. Re-nstall the glass and plate. Turn the machine on and let the scanner unit home itself. Once warmed up make a copy to test. Cleaning these surfaces will usually correct the problem. There are 2 more mirrors under the black box under the glass but those do not get as dirty and they are harder to get to.
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My hp 3030 printers shows warning up bulb and make noise how can i solve it ?


several things can cause this what i would do first is completely uninstall the software and drivers.disconnect from the internet disable the anti virus and the firewall. then run a fresh install of the unit.on a percentage basis software problems cause this problem alot.
if this doesnt fix it youll probably need to do some routine maintinance cleaning on the scanner assembly. this will require the top of the unit to be removed, the ccd looks for a white strip on the underside of the glass this strip tells the carriage its reached home.
after the top is removed clean the underside of the glass then using a q-tip and alcohol clean the lamps and the mirrors in the ccd unit one of the mirrors can be cleaned from the top through the **** that runs the lenght of the ccd unit. the other one if you lift the ccd unit and tilt it up to the back of the amchine you can clean the mirror thats on the bottom. clean the guide bars and apply new grease to the slide track. then reasemble the unit.these 2 things cause about 90% of this kind of trouble.

Jun 03, 2010 | HP LaserJet 3330 All-In-One Printer

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Hp fax model 3330 is broken . At first it was very slow to warm up bulb and finally it stopped working all together and the screen says scanner error power on - off. The cancel light is blinking and...


Hello,

You are correct with your diagnostics, he problem is caused by dirty optics. The mirrors in the scanner have dust, lint or smoke on them. When the scanner powers up it tries to calibrate itself and waits for the bulb to warm up so the light output gets to a certain level. With the dirty optics the scanner never gets enough light so it thinks the scanner is still warming up and so it waits for the light to get brighter. After a few minutes of waiting and not getting the correct level of light it gives the power off message. We have a dis-assembly and cleaning guide with step by step instructions posted on our web site at: http://www.ccl-la.com/blog/index.php/category/printer-repair/hp-printer-repair/ This procedure takes about 30 minutes to complete but it should et you back going again.

I hope this helps, If so please rate our solution.

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Corporate Computer
www.ccl-la.com

Apr 15, 2010 | HP LaserJet 3330 All-In-One Printer

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I have an hp laserjet 3330 copy/fax machine and it keeps saying power off, power on, power off, power on...It doesn't seem to have a power switch but I've unplugged it and plugged in back in but the...


The scanner is either worn out or just dirty. If you can remove the top glass you can gently wipe the mirrors and lenses with a Q-tip and clean the white strip on the underside of the glass. If that doesn't help the lamp is just worn out not putting out enough light. Parts are not available for that so it could be time for a new machine.

Jan 28, 2010 | HP LaserJet 3330 All-In-One Printer

1 Answer

Hp laser jet 3330 will not reset with acquired instructions and bulb warming message stays on.......i've tried to unplug unit....stays the same. cancel button also stays lit


You need to take apart the top and clean the scanner bulb and mirrors, if cleaning does not help then you need a new scan assembly. Usually costs more than a new machine.

Jul 14, 2009 | HP LaserJet 3330 All-In-One Printer

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I have a HP Laserjet 3330 prints just fine but won't copy. It lights up will start to scan then stay on one side and lock up. I took it to a repair man he said that the ratchet is broke. What does that...


Ok, The scanners on these things rely on "seeing" if you will, the end of there travel across the glass. If they can't "see" where they are supposed to stop they try to keep going, reaching the end and causing the noise you describe. The noise is the toothed belt slipping on the pulley that drives it. There is no Ratchet.

Try this:
Should be two pieces of glass the big one and a smaller strip to the left.
Remove the strip I'm pretty sure it is one screw and a latch that slides to one side to remove.
Clean the glass.
Get the scanner assm. over to the opening. pretend to copy or by hand with power off.
Gently wipe the scanner bulbs and use a Qtip to clean the mirrors below as best you can.
At the end of the scanner assm. (Front of Machine) you will see a piece of glass kind of pointing at you. It looks like it shouldn't be there. Clean this it is the "EYEBALL"
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