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Well the problem started when i put full screen on the game everything was great unitl then they told me to press f8 but it does not work now the game is just a black screen but the music is still on though i just can see a thing

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This problem usually happens when the video memory can't hold the game's graphics. Updating the DirectX version will he helpful. Also, check the Ram. I would also suggest you to refer to the Game's System Requirements Manual.

If pressing F8 doesn't help, you have to terminated the game, you can press Ctrl+Alt+Delete on the keyboard and select Task Manager (or it'll open up automatically), go to process, locate the game process with it's name from the processes list, right-click and select "end task">"Ok".
Restart your computer, update all the required application (applications required to run the game) and play again. I hope this will help you fix your problem.

Good luck.

Thanks for using FixYa.

Posted on Aug 07, 2010

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  • #1 kyba Aug 08, 2010


  • Lebanon Raingam
    Lebanon Raingam Aug 08, 2010

    You can download the Directx from this link (click here) or here:

    It's a kind of Graphics accelerator which regulates the functions of graphics/videos on a computer.
    After downloading the directx, run the setup, it'll automatically update your directx drivers on your system.

    And here, I am confused when you say that the game app is required. If you don't have a cd/dvd of the game, then let me know with the name of the game. I guess you downloaded it from the net or did someone gave it to you? or did you purchase it online?


  • #1 kyba Aug 08, 2010

    the name of the game is Granny in Paradise i bought the game online for my kids i was working fine until we made it go full screen.

  • Lebanon Raingam
    Lebanon Raingam Aug 08, 2010

    I am sorry for the late reply. I hope you still have the Granny installer (the file you downloaded from the Online store where you purchased), If so, let's try to uninstall and reinstall it. I guess you know how to uninstall a program (Go to "control panel" > "Add or Remove programs"> and click on the program name and then click "uninstall" or "Remove").

    After it's uninstalled, reinstall the game using the Granny Setup (installation file).

    I would also like to know if you can still run the game or not. If so tell me the exact problem or error you are facing right now. Let's try to fix it at the simplest possible.

    Good luck.

    Thanks for using FixYa.

  • #1 kyba Aug 08, 2010

    i actually did this already, it comes up good but when we try to play it all it does is give us the black screen the music is on and everything but we can not see a thing and a message comes up on my computer "out of range" i then did what you said since f8 does not work i did the Ctrl Alt Delete and had to get out of it. Should i uninstall it again and reinstall it.

  • Lebanon Raingam
    Lebanon Raingam Aug 08, 2010

    Ok, uninstall and reinstall it. If this is not helpful, try to change the Display Resolution from the display settings (right-click on the desktop "Properties" > "Settings" and change the "screen resolution" using the slider)

    Let me know after you are done.

    Once again good luck.

  • #1 kyba Aug 08, 2010

    ok i found what you said but how much should i move it or should i try to do this while trying to play the game? Again im so sorry but im not good with computer tech i know very little as far as adding or changing any settings on the computer it self..

  • Lebanon Raingam
    Lebanon Raingam Aug 08, 2010

    No, change the settings once and then open the game and again change the settings and so on until you notice any differences. If you see that the game is able to be played with a changed resolution, then that is what we are looking for. You can keep the settings.

  • Lebanon Raingam
    Lebanon Raingam Aug 08, 2010

    I am sorry, it might be hard for you to understand.. what i meant was in this sequence change - play - close - change - play - close.....

  • #1 kyba Aug 09, 2010

    sorry i took so long to answer back i was trying but was not able to succeed. Thanks 4 trying to explainto me i just am not able to do it i tried but cant seem to get it i think i will just try to get my money back if i can form the people i bought the game from online. I hope other people can learn form this though maybe others have this issue. Again thank you i greatly appreciate it again thank you even though i was not able to fix my problem i learned new stuff i did not know though...



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