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The problem began "spontaneously" with the CD not "reading" properly.Before this the CD was clicking as it read the track. The CD was removed & cleaned. After re-insertion the CD would not play and the "over" mark (indicating more than 17 tracks) remained red. The trouble shooting guide did not help us. Can you please suggest any further things that we can do in order to solve the problem? Thank you for your help. Jennifer

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  • jennifer_pai Aug 07, 2010

    The player will not play any CD - it does not read one when inserted - the display shows it is not reading the tracks - it remains showing 00- 00 and does not indicate that there is a CD in the machine. The display shows 00- 00 and 16 tracks even with a CD in that only has 12. I cannot advance from track to track as it stays on 00 regardless of manipulation of the skip button.

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Unless a buttom is stuck in the on position there is nothing you can do except replace the unit. You could have a shop diagnose this for you but noone fixes these anymore for what you can replace it for. I know this is not what you want to hear but unless someone can actually see this noone on this site is going to be able to help. Ask yourself this. Will you open up the case and start testing things if someone actully said too. And then would you order a part not knowing if it really is the problem or anther problem cause this problem. Its electronic. When one part goes out, often it destrys another part of the unit also.

Posted on Aug 07, 2010

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Jennifer,

Your CD may be scratched beyond repair - however this would be noticable on the readable side of the disc as obvious scratches.

Does your CD player do this same thing with other CDs? If it doesn't, then the one CD you are having issues with is no longer working and regrettably you'll need to get a new one. If you experience the same problem with several different CDs then the problem lies with your CD Player.

You need to clean your CD player, the reader heads on these often just get dirty and can no longer clearly read CDs. You can buy a special CD that you put into the player that cleans it out from many electronics stores. Here is one example on Amazon:
http://www.amazon.com/Memorex-CD-DVD-Player-Laser-Lens-Cleaner/dp/B00008EM7U/ref=sr_1_1?ie=UTF8&s=electronics&qid=1281169163&sr=8-1

Finally, please post back here if cleaning does not solve your problem (indicating a hardware problem).

Your CD player will now work better!
please rate my solution

Posted on Aug 07, 2010

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