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My Kenmore Elite refrigerator doesn't cool enough, but the freezer feels ok. Here is the story: A couple of years ago I noticed that ice was accumulating at the bottom of the freezer, in a small bay bellow the resistance, under which there is a small hole so that water can exit the freezer. I called a repair person from Sears, and all he did was apply a blower to the area to melt the ice. A couple of weeks later, the same problem occurred again and I noticed that the refrigerator felt warmer than usual, but the freezer was cold and some ice was even building up around the food (refrigerator and freezer are always set at the recommended temperatures). At this point I called an independent repair person, and he simply used a blower (just like the person from Sears) to melt the ice at the bottom of the freezer and the one accumulated around the resistance. He tested the resistance, and he said it was working fine. He also changed a part called "bi-metal", just in case. Anyway, after these two guys did their job with the unit, the refrigerator felt cooler for 2 or 3 weeks, but after that the problem persisted. Can you help me?

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  • tomaseduardo Aug 07, 2010

    Yesterday I did a continuity check on the defrost heater and it was good. Also, I made a
    continuity test on the bi-metal terminals, and it was good, too. Is there anything else I should check? Is the control damaged?

    As additional info, I do notice that little cool air is felt entering the refrigerator from the freezer.

    Thanks for any additional help you can give me.

  • tomaseduardo Aug 09, 2010

    I continued some troubleshooting in my refrigerator and found that the vents from a piece called diffuser, which has small vents where the cool air from the freezer enters the refrigerator side, were closed. This is odd, since the refrigerator was clearly not cool enough and I would expect them to be open so that the cool air could enter the refrigerator. I simply opened them manually and now I can feel the cool air entering the refrigerator. Could this diffuser be a part of the problem?



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  • 43,501 Answers

There are two things that could be happening...
The hole is plugging up and the wtarer is not running away when it defrosts...
or the defrost control is not working correctly all of the time...
These tips cna help you to figure out the exact problem...

RefrigeratorMy Kenmore Elite refrigerator doesn't - 2_bing.gif not Cooling or Fridge not Cooling

How to Defrost Refrigerator Defrost Timer Problem

Water Running in Refrigerator from Freezer2_bing.gif


Posted on Aug 07, 2010

  • D. Floyd Kolb
    D. Floyd Kolb Aug 07, 2010

    I would get a wire from the coil into the hole to eliminate that problem... see how it goes and then replace the dsefrost timer or control which ever you have as a last resort....the bimetal just shuts down the defrost it does not initiate it...


  • D. Floyd Kolb
    D. Floyd Kolb Aug 09, 2010

    They could be part of the problem or "a" problem, however I still feel that you may have other issues...time will tell...

    sometimes a crazy simple thing like that can mes with evrything...

    welcome to the world of fixing things... :-)




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