Question about KitchenAid Architect Series II KHHC2090S Convection/Microwave Oven

2 Answers

Used the convection oven on our KHHC2090S last night, and now the interior fan for regular microwave won't work. It will if set it back to convection, though. What's up with that?

Posted by on

  • twedum Aug 07, 2010

    We used the convection oven on our KitchenAid KHHC2090S last night, and now the interior fan for the regular microwave function won't work. It will only work with the convection setting. What's up with that?

  • twedum Aug 11, 2010

    Greg was very helpful. I would give him thumbs up if I could just figure out how to do do it on your website!

×

Ad

2 Answers

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Genius:

    An expert who has answered 1,000 questions.

  • Master
  • 1,340 Answers

Is this less than 1 year old and did you register it or keep the receipt or have the credit card staement or however you purchased it?I am looking for a diagram for your oven and haven't found it yet but here is a link to warranty info.It is a pdf file and needs Adobe.
http://www.kitchenaid.com/assets/pdfs/product/ZWARRANTY/KHHC2090SSS_Warranty_EN.pdf
Well I looked and looked and looked.I even tried to examine manuals as a servicer hoping it would give me access to electrical/electronic diagrams.No dice.All it gave me was a parts diagram.Also,it looks like that model came out 3 years ago so now I am guessing you don't qualify for 1 year warranty repair. :( Since the fan works with your convection oven,that's not the problem.There is something in the electronic board,a relay probably which is causing that.You are going to need an authorized center to check it out.Of course they probably won't just repair the 1 component,they will replace the board.Here is a link to Kitchenaid if you want to find a center near you.Wish I could do more.Good luck!
http://www.kitchenaid.com/flash.cmd?/#/page/customer-service

Posted on Aug 07, 2010

  • 19 more comments 
  • twedum Aug 07, 2010

    Well, thanks for looking. I looked too, and could also only find parts diagrams. Think an electronic board and a service call (this is a built-in) would be just as expensive as buying a new one? We're not in the warranty period anymore.

  • twedum Aug 07, 2010

    Well, thanks for looking. I looked too, and could also only find parts diagrams. Think an electronic board and a service call (this is a built-in) would be just as expensive as buying a new one? We're not in the warranty period anymore.

  • twedum Aug 07, 2010

    Well, thanks for looking. I looked too, and could also only find parts diagrams. Think an electronic board and a service call (this is a built-in) would be just as expensive as buying a new one? We're not in the warranty period anymore.

  • twedum Aug 07, 2010

    Well, thanks for looking. I looked too, and could also only find parts diagrams. Think an electronic board and a service call (this is a built-in) would be just as expensive as buying a new one? We're not in the warranty period anymore.

  • twedum Aug 07, 2010

    Well, thanks for looking. I looked too, and could also only find parts diagrams. Think an electronic board and a service call (this is a built-in) would be just as expensive as buying a new one? We're not in the warranty period anymore.

  • twedum Aug 07, 2010

    Well, thanks for looking. I looked too, and could also only find parts diagrams. Think an electronic board and a service call (this is a built-in) would be just as expensive as buying a new one? We're not in the warranty period anymore.

  • Greg McCarthy Aug 07, 2010

    I would at least get some kind of repair estimate.Have them estimate labor time,service call,and just tell them that you have figured out it's a relay board.Repair centers have a minimum parts markup of 20%,many are 30%.If it is an actual Kitchenaid repair center,not just AUTHORIZED(there is a difference) I do not know about parts markup.Do your best to make them give you an estimate.Many places are reluctant to give one until they look at it.If you can get an estimate,that looks like what would be the most expensive board,pretty close to the power board price I would think because of all the relays it showed,they should easily be within $50.Then I guess just weigh your options,pros and cons of repair vs. replace.I would like to hear what you find out.Good luck!Greg

  • twedum Aug 07, 2010

    Thanks so much. Replacement ranges from $800 to $1000, so I think we'll look at replacing the relay board. Really appreciate the advice!
    Tana

  • Greg McCarthy Aug 07, 2010

    Anytime.Good luck Tana!It may not be that exact board,but it didn't appear to have many electronic components outside of boards.It's too hard to tell without an actual diagram of the system,which if it was you,only found parts diagrams too.

  • twedum Aug 10, 2010

    Greg, we had a KitchenAid guy out today and he says it's the fan motor. $325 to replace it. Since the microwave is already more than 3 years old, do you think it might be better just to get a new one? I think I can get one for about $700. What would you do?
    Tana

  • twedum Aug 10, 2010

    Greg, I hope this message doesn't appear 100 times like the last one, but I keep getting an error message every time I try to submit a reply to you. Anyway, got an estimate to fix the microwave (new fan motor) for $325. We can get a new one for $700, and I'm wondering if you would advise just to replace it. It's over 3 years old now. What do you think?
    Tana

  • Greg McCarthy Aug 10, 2010

    So are there 2 separate fans for the convection and microwave?I'm sorry,I did not think there were 2 separate compartments.I guess there would have to be if the convection section has a metal rack in it.For a combination convection/microwave,I am not sure how to answer your question about repair or replace.$325 is pretty high when you can get a brand new one for $700.Replace sounds better because of the cost ratio.Do some research first.Google convection/microwave combination ovens or whatever you look for a replacement.There are all kinds of free forums where customers give their opinions/reviews of products they have already purchased and rate them on a scale.We do it all the time.Consumer reports wants money though,you know the magazine?Is that what you get an error message too when multiple replies happen?I told the boss I have been seeing that,now I can tell her about your end.Thanks for the info.Good luck with your new? appliance.Greg

  • twedum Aug 10, 2010

    Good advice, Greg. I have 1-month subscription to Consumer Reports but had forgotten about it; I'll check there. And thank you again for your time and help! Tana

  • Greg McCarthy Aug 10, 2010

    Your welcome Tana.All I ask now is for some kind of rating.1 thumb is the worse.I haven't been getting too many that's the only reason I am asking(I don't think I'm supposed to...unsure).I don't think people realize you can do that.I also told the boss about the repeat message issue.

  • twedum Aug 10, 2010

    I'd give you thumbs up -- but I can't figure out how to do it! I went to your page and I can read testimonials and see your ratings, but how to give a rating is SO confusing. You might want to mention that to your boss, too. Just tell me how to do it, and you'll get thumbs up from me.

  • Greg McCarthy Aug 10, 2010

    You just click on the little thumb icon on the page where it says asker's ratingnear the top where my answer is posted..1 is worst 4 is best.Thanks again.Did you do any research yet?Good luck,Greg.

  • twedum Aug 10, 2010

    OK, now I feel like a complete idiot. I see no "asker's ratings" on the top of this page, nor onhttp://www.fixya.com/users/icantry. No thumbs to click on. Could you pls give me the URL so I can give you a big thank you? And yes, I did shop around. Hard to figure out, though, because Consumer Reports top microwave had horrible consumer reviews. You know some reviews are planted, others are just from cranky, angry people, and most folks just get their products, are fine with them and don't comment. It's tricky. Think we'll go with the KitchenAid replacement.
    Let me know where to go and you'll get 4 thumbs up from me. (Who has four thumbs?) :)
    Tana

  • Greg McCarthy Aug 10, 2010

    It's right up by name and solution provided for this problem.Right now they are white.You click on the appropriate one and they are changeable.Thanks again,Greg

  • twedum Aug 10, 2010

    ??? Greg, just tell me clearly where to go, They're white and changeable? I don't even know what that means. Either it's my computer or your server, but I see nothing about "name and solution." Just give me the URL.

  • Greg McCarthy Aug 11, 2010

    Where it says Solution #1 and shows my pic.If you look to the right of that you will see 4 thumbs,nearly invisible and white,next to where it says asker's rating.You just select the appropriate one which you feel.They will change to blue and are changeable.If you accidentally click on the second one but want the third,just click on it.I do not know if there is a final select to confirm but that's basially it.Thanks and good luck.Greg

  • twedum Aug 11, 2010

    Sorry, it just says "Solution 2" and "posted 4 days ago." Then there's a tab above it for "add a comment". No white, no blue, no thumbs. I wish I could be of help here, but I can't keep searching around for this. I'm sorry, Greg, you've been so kind. Tana

×

Ad
  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Master
  • 2,272 Answers

Remove the fan and check its connections.Also check the fan motor.Most of this units have dual motor.So on microwave mode the motor spins in reverse mode to run the fan.Check out if fan motor winding got short on any of its side.Or the fan connection needs to be checked for loose connection. Check out.keep updated.Thanks.

Posted on Aug 07, 2010

  • twedum Aug 07, 2010

    Thank you for your rapid response. But exactly how we check if the "fan motor winding got short?" Or check the fan motor for a loose connection? I'm afraid we're aren't electricians.

×

Ad

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

My Kitchenaid combo convection/mw works on convect but has a loud humming and no heat on microwave.


A loud humming noise in microwave mode will usually be a shorted high voltage diode or bad magnetron.

Sep 16, 2013 | KitchenAid Architect II KHHC2090S ...

1 Answer

Just wondering if I can use metal in my convection/microwave Jenn Air combo on the CONVECTION setting only.


On the convection setting it's just a regular fan oven, so you can safely use metal.

Jul 28, 2011 | Jenn-Air Microwave Ovens

1 Answer

After using the display went blank and is dead with the microwave emitting a beeping sound every 10 seconds?


It's hard to say without knowing the full model number.

So please include that in a new post so we can help you.

Jun 11, 2011 | KitchenAid Architect Series II KHHC2090S...

1 Answer

KitchenAid Architect II KHHC2090S Stainless Steel 1200 Watts Convection / Microwave Oven. Microwave quit heating. Inverter and magnetron replaced by the repairman. Still no heat but the magnetron gets...


Perhaps the "repairman" should take another look at it. A lot of microwave ovens have an aerial that directs the energy out to the load or food to be heated.
Maybe...maybe not but worth a look behind the waveguide cover I would say.

Mar 24, 2011 | KitchenAid Architect II KHHC2090S ...

1 Answer

Loss of power


yes remove outer cover its a 15 or 20 amp ceramic cartridge type fuse

Sep 21, 2009 | GE Advantium 120 Convection/Microwave Oven

1 Answer

Just shut off, is there a fuse?


eletrical problem cheek ur plug point try another point or loose connect ur eletrical

Jul 04, 2009 | KitchenAid Architect II KHHC2090S ...

1 Answer

My GE JVM1790SK


If you or a friend decide to work on it, we have *critical* safety and disassembly info at our site, which is linked at our listing here on FixYa: http://tinyurl.com/yzjozk You can find helpful exploded view diagrams and order parts by entering your base model number (without the suffix) here: http://tinyurl.com/gv383 You may have a bad door switch. We also have a file on door switches at our site.

Feb 15, 2007 | GE JVM1790SK Convection/Microwave Oven

Not finding what you are looking for?
KitchenAid Architect Series II KHHC2090S Convection/Microwave Oven Logo

Related Topics:

35 people viewed this question

Ask a Question

Usually answered in minutes!

Top KitchenAid Microwave Ovens Experts

William Miller
William Miller

Level 3 Expert

9047 Answers

Stu Ungar

Level 2 Expert

52 Answers

Darial Jr Lasaria
Darial Jr Lasaria

Level 3 Expert

378 Answers

Are you a KitchenAid Microwave Oven Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...