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I can't always get on line because my modem's lights are not always on. I've checked all my wires and everything is fine. It sounds like the modem to me.

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Try switching off the modem at the wall socket, leave it for a couple of minutes and switch on again - it should re-boot and re-set itself. Did this help?

Posted on Apr 27, 2008

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Its not a modem its a router. A Modem plugs in to a Telephone line. A Router plugs in to a Broad Band Line. A Modem connects to a RJ11 Cable. A Router Connects to a Coaxial Cabal, the router connects to a computer via wireless or ethernet after that. A Modem connects to a computer using RJ11 or RJ45 Cat4 Ethernet. Very different.

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Are you connecting wirelessly or wired?
If wireless have you tried changing channels?
Have you tried a wired connection?
Have you tried direct connection to modem?

You will get a quicker solution going here

http://www.cableforum.co.uk/board/12/

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Have you tried connecting the router to the master socket in the house with no other equipment connected - phones faxes modems etc? they can cause problems sometimes.

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Generally this is an indication of a modem failure. If there have been any storms in your area, then the modem may have been zapped. The dial tone curcuit is normally the first casualty when a modem gets hit with more power than normal.

Provided that your telephone is functional on that line (Unplug modem, and connect a handset if this is a modem only line and see if the handset gets a dial tone, this is a good check to make sure the line is functional)

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Hi sorry about the chat session the other day, i was not able to see your chat message so I end the session, but to help you with your concern, since internet is already working, then the problem here is the VoIP settings on your modem (since you said it has phone ports on the modem), usually resetting the modem wont change the VoIP (Voice over IP) settings. It would be better if you ask you VoIP provider to check if the modem's VoIP settings is setup correctly. If yes, and you have internet with the modem then upgrading the firmware may help.

If you dont have a VoIP provider then you need to get one in order for the phone line to work.

If you already have one, then contact them so they can configure the VoIP settings on that modem.Get your money's worth with their service

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But before that do check with your modem as well.

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hmmm...well..let's see..

how do you usually get on line, Modem?

and open up the control panel, and check the sound settings,

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