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I can't always get on line because my modem's lights are not always on. I've checked all my wires and everything is fine. It sounds like the modem to me.

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Try switching off the modem at the wall socket, leave it for a couple of minutes and switch on again - it should re-boot and re-set itself. Did this help?

Posted on Apr 27, 2008

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Also check your cables from the modem as well as the modem power supply.

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They will tell you if they can see your modem and give you tips on re-connect.

Also power down the modem for a couple of minutes along with all your computers.
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