Question about RIM BlackBerry Bold 9700 Smartphone

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Jum error 102 white screen - RIM BlackBerry Bold 9700 Smartphone

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WHITS SCREEN DISPLAY.

hi,
there are two kinds of white screen in phone,
the first one is because of damage LCD (glass screen) ,
defective display driver (small chips that makes the display works)
and the other one is corrupted software...in damage lcd the phone will detected
by computer because its software is still working...so ,
the problem of your phone am sure is the second one ,
corrupted software....your phone needs to reprogram,and
need to go to the model of the phones care center to fix you problem...

Also you can try to reset the phone

There are three main types of Reset that apply to the Blackberry. These are listed in order below. Instructions for Blackberry Pearl are slightly different - see bottom section of the Tip.

1) Soft Reset - simply press the ALT+RIGHT SHIFT(CAP)+DELETE keys.

This reset stops all applications that are running on the Blackberry and will help if you are having problems connecting the device to computer. This reset will not erase any information from your device.

2) Double Soft Reset - this reset is almost equivalent to a full hard reset. First perform a Soft Reset as outlined in Step 1.

As soon as the screen is no longer black - repeat the steps once again exactly as before.

This takes you to another screen showing an hour glass. Allow the device to reset. This helps if the device has suffered a more serious error. Be aware you may loose some information from your device. A backup is advised prior to proceeding if at all possible.

3) Hard Reset - this is the full blown reset and will fully reset the device to help resolve critical errors with software or hardware. Again back up important information before proceeding if possible.

Note: For RIM models 850, 857, 950, or 957, you must insert the end of a paperclip or similar blunt object into a small recessed hole on the back of the unit and depress the switch inside. The device will reboot and be hard reset.

Other Models: With the device turned on - remove the battery for 30 seconds or more. Now replace the battery. The device will reboot and be hard reset.

Blackberry Pearl: To reset to factory defaults enter 'Options' from the main menu. Scroll to Security Options and press the trackball. Choose 'General Settings'.

Press the left soft key, then scroll to "Wipe Handheld" with the trackball and press the trackball. To initiate the factory reset, your phones security code may be required in order for the process to complete. Your phone will now be restored to its original settings on leaving the factory.

A hard reset can be achieved with the Pearl in the same way as outlined at Step 3 by removing the battery.

Be aware that resets such as these may erase data, such as contacts, ring tones, pictures, text messages and stored Internet files and emails. Make sure to back up important information beforehand if at all possible. You can obtain software to back up the device to your computer directly from Blackberry right here.

Hope this Tip helps. If so please do leave a vote for the solution.

Thanks.








i hope ,i will help you ,thanks for trusting fixya...


Posted on Aug 06, 2010

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Posted on Jan 02, 2017

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akhtark74
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SOURCE: i have jum error 102 onn my blackberry bold 9000

Your mobile OS (operating system ) has been damage , you have to re install your OS with desktop manager
Download the latest OS and desktop manager from RIM side (https://www.blackberry.com/Downloads/entry.do?code=577BCC914F9E55D5E4E4F82F9F00E7D4 )

Posted on Jul 22, 2010

  • 98 Answers

SOURCE: My blackberry 9700 has a

You need to reinstall your device OS to regain access to your device.

Check steps below for OS upgrade -


Before starting make sure that BlackBerry Desktop Software is installed on the computer.


Make sure that you have installed updated device software installed in your PC. Check this link to get update device software from carrier OS download site.


Users can perform a full or selective backup of the data using the Backup and Restore tool in BlackBerry Desktop Manager by completing the following steps:

Connect the BlackBerry device to the computer running BlackBerry Desktop Manager

.Open BlackBerry Desktop Manager.

Double-click Backup and Restore.

Select Backup to perform a full backup or select Advanced to perform a backup of specific databases.

Choose a location to save the backup file, then click Save.


To perform a clean install of the BlackBerry Device Software, perform the following steps:

Connect the BlackBerry smartphone to the computer and open BlackBerry Desktop Manager.

Double-click the Application Loader icon.

Click Next to start the installation process.Type your BlackBerry smartphone password, if prompted, and click OK.

Click the check boxes next to the names of the applications you want to load, and then click Next.

Click Advanced, and then click the check box beside Erase all currently installed applications.Click Next.

Click the check box next to Do not automatically backup the application data during the loading process.

Clear the box next to Backup and restore applications installed wirelessly.

Posted on Mar 08, 2011

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1. According to rim, the jvm 102 error is caused by a hardware issue....(a suspected 3rd party chip in the ptn)....simply loading hh software is a temp fix. it WILL reoccur again and again, sometimes in only days.

take it to service and repair, once verified that this is the jvm 102 error, they (the s&r dealer) are supposed to give you a refurbished or new ptn. if they have to ship one to you it is supposed to ship within 24 hours. they are also supposed to waive the normal exchange fee of $45.

if they dont do this, call bb supprt from the store and the rep from tier 2 will talk to the dealer and set him straight for you....
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Try to reset, firstly by removing the battery, leaving it for 30 seconds and power on

Failing that ALT, RIGHT SHIFT and DELETE for a couple of seconds

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