Question about HP Photosmart C4280 All-in-One InkJet Printer

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The print cartridge missing or not detected light is on. Both cartridges are in. What could be the problem?

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There are several things you can try. Make sure you are using HP original cartridges (not refilled/remanufactured).
Remove the cartridges and reinsert them.

Clean the contacts on the cartridges (remove one cartridge (unplug the unit after the cartridge carrier stops moving), wipe it with lint free clothes or cotton swabs that were dampened (squeeze or wring out excess water) with bottled or distilled water. Wipe the copper colored contacts until they are ink free. Avoid the nozzles. Allow to dry for 10 minutes or dry with another cloth. Then reinstall the cartridge (make sure it clicks into place) and repeat with the other cartridge. Work quickly, after 30 minutes you have an increased risk of the ink drying and clogging the nozzles. Plug in the printer and see if you can print.

Reset the printer. Turn on the printer, then unplug the power cord from the wall. Remove the other end of the cord from the printer. Wait 20 seconds before plugging in the power cord (wall outlet first). Turn on the printer and wait for it to initialize. Try printing again.

Try new cartridges and do a cartridge alignment. The problem could be with the cartridges themselves.

If the issue persists, then the printer needs service.

I hope this helps.

Cindy Wells

Posted on Aug 06, 2010

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