Question about Canon imageRUNNER 2270 Copier

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Canon imagerunner 2270 copier - I am trying to use the this machine to scan docs to an a yahoomail email account (it was working great all day long until now)...everything seems to be working as it normal does - I select the receipent, scan the docs, and it says sending, then it says "check destination" and the confirmation page prints out (as usual), but it says "error and shows the email address" but does not give any other information about the error (and the rest of the confirmation sheet looks the same as always. Please help!

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You don't specifically say, but I'm going to assume that the machine was scanning to this email and then it stopped.

First, does the network operation outside of scanning to email work? If you can still print to the device or access it via the web interface your machine is still on the network. Power off the machine (for your Canon device this is on the back right corner of the machine). Maybe a reboot will fix it. If not remember that powering the machine off does not power down all of the circuit boards. Try the "Japanese reboot" and unplug the machine from the wall.

Do destinations not directed to yahoo.com work? If other destinations still work, then the copier did not change, the destination requirements changed. Maybe your spam filter has decided the copier is not an approved recipient.

If this still does not get you scanner love...

The bad news is that the copier does not care if the email address you are sending to is bad. The copier throws the email to heaven (your outbound SMTP server) and its done. You will get no failure on the machine, you will just not get the mail on the other end. If your machine gives you a failure to send message its because you failed to make your outbound mail server happy.

Whatever mail server you were using almost always uses an outbound user name password combination to permit outbound email to leave the machine. Did the user account associated with the outbound SMTP server change or get disabled?

Is the outbound SMTP passing through the yahoo.com, hotmail.com, gmail.com, etc mail server? If your answer is yes, check with those providers to see what their new outbound SMTP requirements are. There is less than a 0.1% chance the copier changed its settings and caused a failure. Yahoo changed.

If you were scanning out via a yahoo freemail account you have just discovered why in my years of setting up scan to email on several manufacturers lines of copiers I learned not set up scan to email using yahoo, hotmail, gmail etc as the outbound mail server. Inevitably one day these providers will change the setup required to scan to email. Or they will change their spam filters. They may not tell you when they plan to change it. They may not admit they changed it. The support person you contact may not know that it changed. They will not support you after they change it. They changed it specifically to reduce the undesired use of their mail servers (i.e. spam). When you call and ask them what the new settings are as often as not they ask if you can send and receive email from your web browser. If the answer is yes, they don't care if your email client works. They don't care if your copier scans to email. All they guarantee in their terms of service is that you can send and receive email form their web based mail interface.

I'm sorry if this sounds harsh, but after 10 years of fighting the man I no longer attempt to set up scan to email sending out through a third party or web based mail server. I tried many times to accommodate customers with free mail based email. Only to reach the day when that free provider would change the outbound SMTP settings and I would get a hundred calls from customers who told me my machine was broke because scan to email no longer worked.

Posted on Aug 07, 2010

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