Question about Microsoft Windows XP Professional With Servise Pack 2 (e8503040) for PC

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Sound not working

Windows xp with regular working suddenly the sound /audio is not responding

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  • rodri122 Aug 19, 2008

    i hear sound from my headphones but not from my speakers


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It could be that your sound drivers have been corrupted (this happens infrequently).

Start by:
1) Verify that your speakers work. Try unplugging them from the back of your computer and try them in an MP3 player/stereo/something. Optionally, just plug headphones into the computer until you're sure that it's not a speaker/amp/connector problem. There can be a lot of audio outputs on a computer - make sure you're using the right one! It's usually color-coded light green for the front speakers.

2) See if you can play ANY sound. The quickest way to do this is to navigate to:
Start > Control Panel > Sounds (this may display as Sounds and Audio Devices depending on the mode your control panel is in).
Go to the tab where you can select Sound Schemes and you'll see a large table with a list of the different sound events your PC can have. Click on one of the events that has a sound assigned to it and then click the Play button below to have it play it on the speakers.

If you hear something, your sound is ok, it's probably just the media you're playing. If you want a good pack of codecs that can play pretty well any audio/movie file, Google for 'klite codec pack' and install the Basic or Standard version.

3) Check if there is a hardware problem with your sound card.
Go to Start > Control Panel > System. Find the button called Device Manager and click it.
The tree that appears shows all of the hardware devices attached to your computer (most are internal, don't panic). Expand the node called Sound, video, and game controllers. Do you see any icons with a yellow or red mark on them? This indicates a port conflict or driver problem. Right-click the item in question and go to Properties. Under Device Status it will say what the problem is - rather than list all the details, reply and let us know what it says.

4) Download an updated driver for your sound card and install it.
You will need to go to the support section of the website of your computer manufacturer. Find the area where you can download drivers (this can be far too difficult to find with some manufacturers) and find the sound drivers according to the model of your computer.
If you need help finding the right link, please reply with the brand and model of your computer and we'll see if we can dig it up.

Posted on May 01, 2008

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Posted on Apr 30, 2008

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Another idea is to run Windows Update and see if there's an update to the driver.

Hope that helps...


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