Question about Plantronics S11 Headset

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Plantronics S11 head set does not work: hooked up properly, but non of the configuration setting yield tone. At one setting, only after the line goes into fast bipping mode (off hook for a long time) I can hear the tone ever so faintly. What could be the problem?

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The Plantronics S11 headset system is meant to plug into the handset jack on your phone not the headset jack. Check the connection on the S11 to make sure the handset jack is where it is plugged into at.

Here are a few suggestions from Plantronics if you are not getting a dial tone:

Make sure all cable connections are correct and firmly in place.

Pay special attention that handset cord is properly connected.

Ensure AC power adapter is connected and power is on.
Make sure you have pressed the headset button and the headset indicator is on.

Make sure the telephone handset is off-hook.

Adjust listen volume control.

Adjust the compatibility slide switch.

Ensure that the headset is centered on your ear.

Good luck from Headsets Direct!

Posted on Nov 10, 2011

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1 Answer

I can hear callers through my s11 plantronics headset but after using and trying all configuration no.'s they can't hear me at all


Make sure the Plantronics S11 headset is plugged into your handset jack on your phone, not the headset jack, this will make a difference on most phones. After plugging the S11 into the handset jack on your phone, you will need to pick up your handset receiver and sit it off to the side of the phone to place a call or to receive a call, after you are finished with your call sit the handset receiver back in the cradle on your phone.

Good luck from Headsets Direct!

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I have the Plantronics S11 headset and I can hear callers, but they can't hear me, I need to know what to do. The phone is working fine and everything is all set up correctly as far as I can tell.


There are a couple of basic things to check first. You want to make sure the mute is turned off and your outgoing (mic) volume is loud enough (there is the speak level switch on the side and the speak volume control on top). Also, you want to make sure it is connected through the handset jack on the phone (generally it will not work through the headset jack on the phone). Finally you want to make sure it's configured right (scale located on the side).

Good Luck from Headsets Direct!

Jul 04, 2011 | Plantronics S11 Headset

1 Answer

I have tried all configurations settings with my new Plantronics S11 headset, and with some I can hear on the headset, but the caller can't hear me. With others the caller can hear me, but I can't...



You need to remember a couple of things when using amplifiers and headsets. Normally they will not work if you connect them to a phone with cordless accessories. Also, you need to make sure that you're connecting the amplifier to the HANDSET jack on the phone (this requires removing the handset off of the phone to access an open line). Give that a try and you should be fine. If not, contact your retailer or Plantronics at 800-544-4660 x5538 for warranty service.

Good luck from Headsets Direct!

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Most Cisco phones have a headset port where you can connect a headset using a special direct connect cable. This allows you to use your headset without touching the handset (receiver). However, when using an amplifier and headset combination, like the S11, you will need to connect through the HANDSET port. You disconnect the handset cable from the phone, connect the S11 cable into that port and connect the handset cable into the back of the S11 amplifier. Be sure to follow the illustrations on the back of the amplifier when connecting the cables. Also, adjust the configuration slide on the left of the amplifier for the best possible dial tone. Remember that in order to access a call or make a call, you will have to lift the handset off the phone and set it aside (switch hook needs to be activated).

Good Luck from Headsets Direct!

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1 Answer

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Make sure that the S11's AC adapter is plugged in so that it has power. Check the compatibility setting on the left side of the base, the typical setting is number five, however you can try it on other settings to see which works better for you. And then you should get a dial tone when you lift the handset receiver off hook, and then you will have to hang the handset receiver up to end the call.

Good luck from Headsets Direct!

Feb 27, 2011 | Plantronics S11 Headset

1 Answer

I can hear callers but they can't hear me through the headset. everything is hooked up properly.


Make sure the Plantronics S11 is plugged into the handset jack on your phone and not the headset jack. This will make a difference.

Good luck from Headsets Direct!

Jan 22, 2011 | Plantronics S11 Headset

1 Answer

There is only one setting on my headset where there isn't a loud tone and the other person can barely hear me. They say it sounds like I am far away. What can I do to fix it?


The Plantronics S11 headset system needs to be plugged into the handset jack on your phone not the headset jack. There is a jack on the back of the S11 system where the curly cord from your handset will plug into. That should fix your problem.

Good luck from Headsets Direct!

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1 Answer

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Good luck from Headsets Direct!

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