Question about HP 373314-001 - HP Multibay II 8X Laptop DVD-ROM Drive DVD Drive

2 Answers

Iv lost my dvd rom icon on my laptop

Hi i have lost my dvd rom icon on my hp pavilon laptop
i also tried to edit registry by regedit and iv deleted the upper and lower filter key value and the problem still exist
please help me with thise problem
thanks

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  • yesme May 10, 2008

    i have the same problem....reinstalling using recovery manager also didnt work as well as deleting registry plus installing new Roxio Suite 10 also still the same...addition, program features are not provide unistallation for roxio. the unistallation menu not appeared as a normal program will appeared with unistall menu when click on it. help us plzzz thx!

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I have the same problem....reinstalling using recovery manager also didnt work as well as deleting registry plus installing new Roxio Suite 10 also still the same...addition, program features are not provide unistallation for roxio. the unistallation menu not appeared as a normal program will appeared with unistall menu when click on it. help us plzzz thx!

Posted on May 10, 2008

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You could try restoring the system to an earlier date with system restore. If your good registry has been saved this may solve your problem.

Posted on Apr 27, 2008

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Ffdh


Hi,

Could you please explain the problem a little bit. Are you not able to detect the DVD inserted or the icon for "DVD Rom" in " My computer" is not responding?

If you are not able to detect the DVD ROM in the "My Computer" then To resolve this problem, remove the affected filter drivers. To do this, follow these steps:
  1. Click Start , type regedit in the Start Search box, and then click regedit in thePrograms list.

    If you are prompted for an administrator password or confirmation, type your password, or click Continue.
  2. Locate, and then click the following registry subkey: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}Caution There can be many instances of the registry subkey that is mentioned in step 2. You must make sure that you are in the appropriate registry subkey before modifying the UpperFilters and the LowerFilters values. To verify that you are in the appropriate registry subkey, make sure that the Default data value is DVD/CD-ROM and the Class data value is CDROM.
  3. In the right pane, if you have UpperFilters, right-click UpperFilters, and then clickDelete.
  4. Click Yes to confirm the removal of the UpperFilters registry entry.
  5. In the right pane, if you have LowerFilters, right-click LowerFilters, and then clickDelete.
  6. Click Yes to confirm the removal of the LowerFilters registry entry.
  7. Exit Registry Editor, and then restart the computer.

It should be able to detect the drives now.


Cheers.!!!

May 15, 2011 | Dell 16x Beige Internal DVD ROM - NEC...

1 Answer

When i put a cd in my cd/dvd rom it wont play dvd movies nor cd's, it wont show the dvd movie in windows media player nor itunes nor quickplay. the rom says dvd rw-r and those are the dvds i play and...


Hi,

Try to run the following hyperlink

Hyperlink to microsoft automatic assistance

Hyperlink to Cd drive autofix

If it doesnt work then try following steps:


  1. loadTOCNode(2, 'resolution'); Click Start, and then click Run. (in case of windows 7 click start, look for search program and files , type in there regedit and hit ok, jump to step 3)
  2. In the Open box, type regedit, and then click OK.
  3. In the navigation pane, locate and then click the following registry subkey:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

  1. In the right pane, click UpperFilters.

    Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click
    UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to step 7.
  2. On the Edit menu, click Delete.
  3. When you are prompted to confirm the deletion, click Yes.
  4. In the right pane, click LowerFilters. (dont panic if you dont see lower filter)

    On the
    Edit menu, click Delete. (or simply right click and select delete)
  5. When you are prompted to confirm the deletion, click Yes.
  6. Exit Registry Editor.
  7. Restart the computer

Apr 20, 2011 | HP DVD DRIVE DVD Drive

1 Answer

I have a gateway laptop (NV-53) model and it also play blu ray's. I rarely ever use the cd dvd drive but a week ago I burned a cd and after that it doesn't work anymore. It don't read dvd's or cd's but it...


Dont worry, i worked with Gateway and NV52 is one of the best computers. Just follow the steps and should be careful, because we are editing the registry editor. Follow the steps carefully

  1. Click Start
    Collapse this imageExpand this image vistastartbutton.jpg, type regedit in the Start Search box, and then click regedit in the Programs list.

    Collapse this imageExpand this image securityshield.jpgIf you are prompted for an administrator password or confirmation, type your password, or click Continue.
  2. Locate, and then click the following registry subkey: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}Caution There can be many instances of the registry subkey that is mentioned in step 2. You must make sure that you are in the appropriate registry subkey before modifying the UpperFilters and the LowerFilters values. To verify that you are in the appropriate registry subkey, make sure that the Default data value is DVD/CD-ROM and the Class data value is CDROM.
  3. In the right pane, right-click UpperFilters, and then click Delete.
  4. Click Yes to confirm the removal of the UpperFilters registry entry.
  5. In the right pane, right-click LowerFilters, and then click Delete.
  6. Click Yes to confirm the removal of the LowerFilters registry entry.
  7. Exit Registry Editor, and then restart the computer
hope this will fix the issue

Sep 01, 2010 | Gateway (5500652) (  5500652)...

2 Answers

Cant install ND 6650A code 39


The issue is with the registry of the Computer. Please follow the steps to resolve the issue. Please back up the registry before performing the steps.

  • Please press "Windows+R" key to open the Run command, type regedit and then click OK.
  • Please click on File-->Export and then enter the name and select the location to backup the registry.
  • In the navigation pane, locate and then click the following registry subkey:HKEY_LOCAL_MACHINE-->SYSTEM--->CurrentControlSet-->Control-->Class-->{4D36E965-E325-11CE-BFC1-08002BE10318}
  • In the right pane, click UpperFilters.
Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry.
  • On the Edit menu, click Delete and select Yes to confirm.
  • In the right pane, click LowerFilters, on the Edit menu, click Delete and select Yes.
Note If you do not see the LowerFilters registry entry, exit the Registry.
  • Exit Registry Editor and restart the Computer.
This should resolve the issue.

Good Luck!
Thank you for contacting.

Jun 29, 2010 | Dell DVD-rom DVD Drive

1 Answer

DVD rom has stopped playing video. It plays an


  1. Click Start
    , type regedit in the Start Search box, and then click regedit in the Programs list.
    If you are prompted for an administrator password or confirmation, type your password, or click Continue.
  2. Locate, and then click the following registry subkey: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}Caution There can be many instances of the registry subkey that is mentioned in step 2. You must make sure that you are in the appropriate registry subkey before modifying the UpperFilters and the LowerFilters values. To verify that you are in the appropriate registry subkey, make sure that the Default data value is DVD/CD-ROM and the Class data value is CDROM.
  3. In the right pane, right-click UpperFilters, and then click Delete.
  4. Click Yes to confirm the removal of the UpperFilters registry entry.
  5. In the right pane, right-click LowerFilters, and then click Delete.
  6. Click Yes to confirm the removal of the LowerFilters registry entry.
  7. Exit Registry Editor, and then restart the computer.

Apr 28, 2010 | Dell DVD-rom DVD Drive

1 Answer

My Dell Optplex will not recognise my NEC ND-6500A drive, Tag J175G2J


You will have to delete the upper and lower filters and drive will be shoun in my computer again.
In order to delete upper and lower filters you're going to have to edit the registry. The usual cautions apply. If the registry is not edited properly your whole system can crash.

1) Close all open programs
2) Click on Start, Run, and type REGEDIT and press Enter
3) Click on the plus signs (+) next to the following folders

* HKEY_LOCAL_MACHINE
* SYSTEM
* CurrentControlSet
* Control
* Class
* {4D36E965-E325-11CE-
BFC1-08002BE10318}

4) This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

* UpperFilters
* LowerFilters
* UpperFilters.bak
* LowerFilters.bak

5) If any of the above keys shown in step 4 are listed, right-click on them and choose Delete
6) After deleting the keys, close the Registry Editor
7) Reboot your computer
8) Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone

Mar 16, 2010 | Dell DVD-rom DVD Drive

1 Answer

Drive disappear. shows yellow exclamation marks


Hello,

This article might help you in fixing the error code 19. I have tested this one and it worked for me. The error means that the optical driver got corrupted.

Microsoft Windows Vista
  1. Click Start and then click All Programs.
  2. Click Accessories, and then click Run.
  3. Type regedit, and then click OK. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
  4. In the navigation pane, locate and then click the following registry subkey:HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
  5. In the right pane, click UpperFilters.
  6. On the Edit menu, click Delete.
  7. When you are prompted to confirm the deletion, click Yes.
  8. In the right pane, click LowerFilters.
  9. On the Edit menu, click Delete.
  10. When you are prompted to confirm the deletion, click Yes.
  11. Exit Registry Editor.
  12. Restart the computer.
Microsoft Windows XP
  1. Click Start, and then click Run.
  2. In the Open box, type regedit, and then click OK.
  3. In the navigation pane, locate and then click the following registry subkey:HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
  4. In the right pane, click UpperFilters.
  5. On the Edit menu, click Delete.
  6. When you are prompted to confirm the deletion, click Yes.
  7. In the right pane, click LowerFilters.
  8. On the Edit menu, click Delete.
  9. When you are prompted to confirm the deletion, click Yes.
  10. Exit Registry Editor.
  11. Restart the computer.

Jan 30, 2010 | Dell 8X DVD-ROM Drive for Precision...

1 Answer

When we go to turn our computer on it instantly shuts down


To resolve this problem, remove the affected filter drivers. To do this, follow these steps:
  1. Click Start Collapse this imageExpand this image vistastartbutton.jpg, type regedit in the Start Search box, and then click regedit in the Programs list.

    Collapse this imageExpand this image securityshield.jpgIf you are prompted for an administrator password or confirmation, type your password, or click Continue.
  2. Locate, and then click the following registry subkey: HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlClass{4D36E965-E325-11CE-BFC1-08002BE10318}Caution There can be many instances of the registry subkey that is mentioned in step 2. You must make sure that you are in the appropriate registry subkey before modifying the UpperFilters and the LowerFilters values. To verify that you are in the appropriate registry subkey, make sure that the Default data value is DVD/CD-ROM and the Class data value is CDROM.
  3. In the right pane, right-click UpperFilters, and then click Delete.
  4. Click Yes to confirm the removal of the UpperFilters registry entry.
  5. In the right pane, right-click LowerFilters, and then click Delete.
  6. Click Yes to confirm the removal of the LowerFilters registry entry.
  7. Exit Registry Editor, and then restart the computer.
go to device manager and uninstall the cd/dvd drive and restart the comp

BEST OF LUCK

Jan 28, 2010 | HP DVD+RW slim-line drive DVD Drive

3 Answers

My computer (dell latituded d800 with XP) is not recognizing anything in my cd drive)


Hi,

You can try the steps below and that should fix the issue.

Edit the registry:-
1. Click Start, and click Run.
2. Type regedit in the Open box, and click OK.
3. In Registry Editor, click the plus (+) sign next to each folder name to expand the following registry path:
4. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class
5. Under Class, click {4D36E965-E325-11CE-BFC1-08002BE10318}.
6. In the right pane, right-click Upper Filters, and click Delete.
7. Click yes when prompted to delete the registry value.
8. In the right pane, right-click Lower Filters, and click Delete.
9. Click yes again.
10.Close the window and restart the computer


Please do not forget to rate the solution.

Regards,
Musheer.

Jan 10, 2009 | Dell DVD-rom DVD Drive

1 Answer

Vostro laptop dvd/cd player not seen by system.


1.go to bios by pressing f2 key on dell logo
set num lock caps lock scroll lock on
press alt + e
press alt + f
press esc twice

2.
Step 1: Start Registry Editor loadTOCNode(3, 'resolution'); Click Start, click Run, type regedit, and then click OK. Registry Editor starts.
Step 2: Delete the UpperFilters registry entry loadTOCNode(3, 'resolution'); 1. In Registry Editor, expand My Computer, and then expand HKEY_LOCAL_MACHINE. 2. Expand SYSTEM, and then expand CurrentControlSet. 3. Expand Control, and then expand Class. 4. Under Class, click {4D36E965-E325-11CE-BFC1-08002BE10318}. 5. In the right pane (topic area), click UpperFilters.

Note An UpperFilters.bak registry entry may also appear. To delete the UpperFilters registry entry, you must click UpperFilters and not UpperFilters.bak. 6. On the Edit menu, click Delete. 7. When you receive the following message, click Yes to confirm the deletion of the UpperFilters registry entry: Are you sure you want to delete this value?The UpperFilters registry entry is removed from the {4D36E965-E325-11CE-BFC1-08002BE10318} registry subkey.

Note Do not exit Registry Editor. You must have this program for the next step.
Step 3: Delete the LowerFilters registry entry loadTOCNode(3, 'resolution'); 1. In Registry Editor, expand My Computer, and then expand HKEY_LOCAL_MACHINE. 2. Expand SYSTEM, and then expand CurrentControlSet. 3. Expand Control, and then expand Class. 4. Under Class, click {4D36E965-E325-11CE-BFC1-08002BE10318}. 5. In the right pane (topic area), click LowerFilters.

Note An LowerFilters.bak registry entry may also appear. To delete the LowerFilters registry entry, you must click LowerFilters and not LowerFilters.bak. 6. On the Edit menu, click Delete. 7. When you receive the following message, click Yes to confirm the deletion of the LowerFilters registry entry: Are you sure you want to delete this value?The LowerFilters registry entry is removed from the {4D36E965-E325-11CE-BFC1-08002BE10318} registry subkey. 8. Exit Registry Editor.
Step 4: Restart the computer loadTOCNode(3, 'resolution');

Mar 14, 2008 | Dell DVD-rom DVD Drive

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