Question about HP 373314-001 - HP Multibay II 8X Laptop DVD-ROM Drive DVD Drive

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Iv lost my dvd rom icon on my laptop

Hi i have lost my dvd rom icon on my hp pavilon laptop
i also tried to edit registry by regedit and iv deleted the upper and lower filter key value and the problem still exist
please help me with thise problem
thanks

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  • yesme May 10, 2008

    i have the same problem....reinstalling using recovery manager also didnt work as well as deleting registry plus installing new Roxio Suite 10 also still the same...addition, program features are not provide unistallation for roxio. the unistallation menu not appeared as a normal program will appeared with unistall menu when click on it. help us plzzz thx!

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I have the same problem....reinstalling using recovery manager also didnt work as well as deleting registry plus installing new Roxio Suite 10 also still the same...addition, program features are not provide unistallation for roxio. the unistallation menu not appeared as a normal program will appeared with unistall menu when click on it. help us plzzz thx!

Posted on May 10, 2008

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You could try restoring the system to an earlier date with system restore. If your good registry has been saved this may solve your problem.

Posted on Apr 27, 2008

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1 Answer

When i put a cd in my cd/dvd rom it wont play dvd movies nor cd's, it wont show the dvd movie in windows media player nor itunes nor quickplay. the rom says dvd rw-r and those are the dvds i play and...


Hi,

Try to run the following hyperlink

Hyperlink to microsoft automatic assistance

Hyperlink to Cd drive autofix

If it doesnt work then try following steps:


  1. loadTOCNode(2, 'resolution'); Click Start, and then click Run. (in case of windows 7 click start, look for search program and files , type in there regedit and hit ok, jump to step 3)
  2. In the Open box, type regedit, and then click OK.
  3. In the navigation pane, locate and then click the following registry subkey:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

  1. In the right pane, click UpperFilters.

    Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click
    UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to step 7.
  2. On the Edit menu, click Delete.
  3. When you are prompted to confirm the deletion, click Yes.
  4. In the right pane, click LowerFilters. (dont panic if you dont see lower filter)

    On the
    Edit menu, click Delete. (or simply right click and select delete)
  5. When you are prompted to confirm the deletion, click Yes.
  6. Exit Registry Editor.
  7. Restart the computer

Apr 20, 2011 | HP DVD DRIVE DVD Drive

1 Answer

My acer,s dvd rom dont working


Hi.

You may want to delete the upper and lower filters in your registry.In order to delete upper and lower filters you're going to have to edit the registry. The usual cautions apply. If the registry is not edited properly your whole system can crash.

1) Close all open programs
2) Click on Start, Run, and type REGEDIT and press Enter
3) Click on the plus signs (+) next to the following folders

* HKEY_LOCAL_MACHINE
* SYSTEM
* CurrentControlSet
* Control
* Class
* {4D36E965-E325-11CE-
BFC1-08002BE10318}

4) This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

* UpperFilters
* LowerFilters
* UpperFilters.bak
* LowerFilters.bak

5) If any of the above keys shown in step 4 are listed, right-click on them and choose Delete
6) After deleting the keys, close the Registry Editor
7) Reboot your computer
8) Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.

Hope this helps.

Mar 12, 2011 | Acer Aspire 5610-4648 Notebook

1 Answer

My DVD rom not detected on my laptop(lenovo T22) and divice drivers show "MATSHITA DVD-ROM SR-8175" missing.


Hi. Try deleting some entried in your registry. Please follow the procedure below

Hi there, please try this troubleshooting steps

  1. Click Start , and then click All Programs.
  2. Click Accessories, and then click Run.
  3. Type regedit, and then click OK. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
  4. In the navigation pane, locate and then click the following registry subkey: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
  5. In the right pane, click UpperFilters.
  6. On the Edit menu, click Delete.
  7. When you are prompted to confirm the deletion, click Yes.
  8. In the right pane, click LowerFilters.
  9. On the Edit menu, click Delete.
  10. When you are prompted to confirm the deletion, click Yes.
  11. Exit Registry Editor.
  12. Restart the computer.

Jul 24, 2010 | Lenovo ThinkPad T22 PC Notebook

1 Answer

I write a dvd in night and see in morning that my cd/dvd drive is missing in my computers drive {laptop hp pavilion dv2500}


Hi. I think you could try updating the drivers2_bing.gif for your DVD drive or by deleting the upper and lower filters on the registry so that we could verify if this a hardware or software issue. follow this instruction on deleting the upper and lower filters on the registry:
  1. Click the Start button and click in the Start Search box2_bing.gif.
  2. Type regedit, and then press the <Enter> key.
    Note: The User Account Control window may appear. If so, click Continue. The Registry2_bing.gif Editor window appears.
  3. Click the arrow next to HKEY_LOCAL_MACHINE.
  4. Click the arrow next to SYSTEM.
  5. Click the arrow next to CurrentControlSet.
  6. Click the arrow next to Control.
  7. Click the arrow next to Class.
  8. Click {4D36E965-E325-11CE-BFC1-08002BE10318}.
  9. In the right-hand pane of the window, click UpperFilters.
  10. Click Edit on the menu bar.
  11. Click Delete. The Confirm Value Delete window appears.
  12. Click Yes.
  13. In the right-hand pane of the window, click LowerFilters.
  14. Click Edit on the menu bar.
  15. Click Delete. The Confirm Value Delete window appears.
  16. Click Yes.
  17. Click File, and then click Exit.
  18. Click the Start button.
  19. Click the arrow to the right of the lock icon.
  20. Select Restart.
If this doesnt fix the issue this might be a already a hardware issue, or also try replacing the cables for your DVD drive. Hope this Helps

Jun 04, 2010 | HP Pavilion dv2500t Notebook

2 Answers

Connect burner and restart Windows Media Player


Run REGEDIT
Select {4D36E965-E325-11CE-BFC1-08002BE10318} at the end of the following path:
HKEY_LOCAL_MACHINE
SYSTEM
CurrentControlSet
Control
Class
{4D36E965-E325-11CE-BFC1-08002BE10318}
In right pane select UpperFilters do an Edit/Delete
In right pane select LowerFilters do an Edit/Delete
Exit REGEDIT

Right click MY COMPUTER
Properties
Hardware
Device Manager
Uninstall CD/DVD player/burner

Restart the machine and it will find and reinstall the burner
NOTE: if you’re uncomfortable deleting registry entries, rename them (e.g., w/ “.SAV” extension)

Jun 06, 2009 | LG (GCC4521BBULK) CD-RW/DVD-ROM (Combo)...

1 Answer

Dvd rom is not working, if i insert a cd or dvd it doesnt play and when i try to open it it automaticaly ejects showing the application was not found


If it is showing an error in device manager (or missing) do the following

Start Registry Editor (Start, Run and type in regedit then click O.K)
Locate the UpperFilters value under the following key in the registry:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
On the Edit menu, click Delete, and then click OK.
Locate the LowerFilters value under the same key in the registry:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
On the Edit menu, click Delete, and then click OK.
Quit Registry Editor.


Hope this helps

Apr 28, 2009 | HP Compaq Presario v3000z Notebook

1 Answer

I Need a driver for my matshita ujda764, it is lost and I can't load it off my dvd rom because it's not working without the driver. I am running windows XP


If the drive is showing an error (or is missing) in device manager, do the following:

Start Registry Editor (Start, Run and type in regedit then click O.K)
Locate the UpperFilters value under the following key in the registry:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
On the Edit menu, click Delete, and then click OK.
Locate the LowerFilters value under the same key in the registry:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
On the Edit menu, click Delete, and then click OK.
Quit Registry Editor.

Apr 26, 2009 | Balance CN6555 Notebook

1 Answer

Cd/dvd rom not working on hp laptop


Is the Drive detected in the BIOS? Can you boot from your Windows or any bootable disc? If so try this solution:

Always backup your registry before editing and use care to find exact key!
Start Registry Editor (Start, Run and type in regedit then click)

Find "UpperFilters" and "LowerFilters" (and "UpperFilters.bak" "LowerFilters.bak", if they exist) value under the following key in the registry, and delete it:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

Quit Registry Editor.

Reboot.

NOTE: You might need to reinstall any CD recording apps you have, if they start to not work completely, after doing this.

Dec 17, 2008 | HP Pavilion DV6700Z Notebook

2 Answers

Can't find DVD drive under My Computer and regedit fix doesn't work for it


you may have to check the registry manually and if this will not work, you may have to reinstall windows.

1. click start > run > regedit > ok.
2. In Registry Editor, expand the following registry path:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class

3. Under Class, click {4D36E965-E325-11CE-BFC1-08002BE10318}.

4. Delete Upper and Lower Filters. (If only one is availabel, that's fine).

5. Restart system and check your drive again.

NOTE: Make sure to do this correctly or else, system will not load to windows.

If manually deleting upper and lower filters will not work then you may have to backup your files and reinstall windows.

Aug 26, 2008 | Toshiba Satellite A70 Notebook

2 Answers

Can't find DVD/CD-ROM


Hi, the error code that you have is a known issue from Microsoft that needs a registry tweaks. Error code means "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (code 39)" . You can click on this link for your reference http://support.microsoft.com/kb/929461/en-us

To resolve this problem, remove the affected filter drivers. To do this, follow these steps:1. Click Start, type regedit in the Start Search box, and then click regedit in the Programs list.
If you are prompted for an administrator password or confirmation, type your password, or click Continue.
2. Locate, and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
Caution There can be many instances of the registry subkey that is mentioned in step 2. You must make sure that you are in the appropriate registry subkey before modifying the UpperFilters and the LowerFilters values. To verify that you are in the appropriate registry subkey, make sure that the Default data value is DVD/CD-ROM and the Class data value is CDROM.
3. In the right pane, right-click UpperFilters, and then click Delete.
4. Click Yes to confirm the removal of the UpperFilters registry entry.
5. In the right pane, right-click LowerFilters, and then click Delete.
6. Click Yes to confirm the removal of the LowerFilters registry entry.
7. Exit Registry Editor, and then restart the computer.


This will surely help you resolve your issue. Good Luck!!!
Thanks

Aug 26, 2008 | Toshiba Satellite A70 Notebook

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