Question about Panasonic Lumix DMC-TZ3 Digital Camera

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I have the same problem with my Lumix DMC-TZ3 lens error states "Turn off camera and then turn back on" Though my lens tries to adjust then stops. The power stays on with the error message. Til I turn it off .The lens still does not retract. Now when I turn it back on the lens will do the same thing. I don't think its the lens. How would someone repair or replace firmware. Can it be done over the net?

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Of course it's the lens. Try these: Fixing a Lens Error on a Digital Camera

This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include “E18 lens error”, or “lens error, restart camera”. Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.
The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous intreriors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many Canon's, and NEVER use a case for this very reason.
A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.
Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.
The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:
Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.
Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.
Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.
Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.
Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in “no heat” setting, or sucking the gaps with a vacuum (careful with this one).
Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.
Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.
Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.

Posted on Aug 06, 2010

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Jul 10, 2011 | Panasonic Lumix DMC-TZ3 Digital Camera

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When I turn my panasonic lumix tz3 on to take a photo, it struggles to focus and then says 'please turn camera off and then on again'. I do that but it just keeps saying the same thing. Anything I can do??


The problem is in the mechanical part of the lens housing, the motor that extends and retracts the lens is slowly seizing up, or the gears have ware and tare, or they need lubrication. This is a delicate job that require a camera technician to remedy the situation. If you continue to use the camera it will eventually stop working.

Jan 15, 2011 | Panasonic Lumix DMC-TZ3 Digital Camera

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Panasonic Lumix DMC-TZ3 stopped working


Hello

Thank you for using
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Your camera is faulty. It should be taken to an authorized repair centre for a repair estimate. Very few digital cameras have any user-serviceable parts.

Please rate our solutions and if you still have problems please call back for more ideas to help you

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Nov 30, 2009 | Panasonic Lumix DMC-TZ3 Digital Camera

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My camera lens isn't working, how can I reset it?


it sounds like there is dirt, dust or something else in the lens mechanism. I'm assuming you don't want to take the camera to a repair shop. I've had several cameras and this issue comes up periodically.

You can try:

1. using compressed air (with as thin a nozzle as you can find) to blow out the dust,
2. try powering on the camera and zooming the lens at the same time, 3. gently knocking the camera on a hard surface to loosen the lens mechanism,
4. manually forcing the lens to go back in. This can potentially damage the camera, but it's not working now, so you don't have a lot to lose.
5. Googling the camera model to see if you can find instructions on opening the camera up to clean the lens mechanism.

Oct 09, 2009 | Panasonic Lumix DMC-TZ3 Digital Camera

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Panasonic Lumix lens does not open all the way


Lumix len goes in and out then I'm told to shut off

Jun 17, 2009 | Panasonic Lumix DMC-TZ3 Digital Camera

1 Answer

Panasonic Lumix DMC-TZ3 Digital Camera mesaage says turn camera off and on tis has no impact also the lens will not retract


hello, i did get also same message and lens did stay out. did put camera in play back mode and in menu did reset everything. now it works again. maybe i was lucky, maybe this is ,,the"solution.
Jack

Jun 18, 2008 | Panasonic Lumix DMC-TZ1 Digital Camera

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Lumix TZ3 keeps giving the same error message: "Please turn camera off and then on again"


sorry to tell you guys this but you definetly have lens faults, for you firwol i can say that you have a focus lens or image stabilizer fault, bob80 sand can definetly mess your lens around and is going to need a service. you can check the error codes. you need to do exactly what i say. turn camera off, mode switch to red camera selection, this has to be done quick, turn camera on holding the ois+ arrow up button, then quickly hold ois+menu+arrow left. post the error then i will tell you what is wrong.

Jun 07, 2008 | Panasonic Lumix DMC-TZ3 Digital Camera

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Lumix TZ3 lens does not open


It is not clear if you are saying whole camera turns off or just screen turns off.

Notice before the camera went bad the lense does not extend in play mode, while it does in record mode. Many cameras have software that automatically turns camera off if lens cannot/fails to extend for some reason. Try to help it extend in record mode before camera turns off.

Feb 23, 2008 | Panasonic Lumix DMC-TZ3 Digital Camera

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Lumix tz3


Low battery maybe? Try holding camera firmly in one hand, with camera on and in record mode, and strike in on its edge firmly on the heal of your other hand. This technique is often sucessful with temporary camer 'quirks' like freezing, lens not fully retracting, etc.

Dec 31, 2007 | Panasonic Lumix DMC-TZ3 Digital Camera

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