I am getting an error message: the ype of print head is incorrect. install the corret print head. since the print head and print are correct, i'm thinking i need a new print head how/where do i purchase one nd how do i install it?

Hello,

The print may not be damaged, try this first, power off the printer and power on back, while the printer is warming up or loading, pull out the plug from the AC wall and wait for some minutes before plugging it back. Power on the printer, see if it fix the problem, if not, go ahead to replace the print head.

You can get the print head at ebay, check www.ebay.com

Once the print head is ordered, it will be delivered to you or go to any computer accessories shop within your locality to get it.

Here are the procedures to remove and replace the print head.

Open the front cover on the Cannon printer. If the printer is on, the cartridge holder should move to the center of the printer. If the printer is off, you can slowly pull the cartridge holder to the center, or turn the printer on and let the device pull the holder to the center.

Remove all of the ink cartridges from the cartridge holder. Place the cartridges upright on a piece of paper towel. This is a good time to clean the ink cartridges with a piece of paper towel. Wipe any ink from the bottom of the cartridges and check the condition of the cartridges, if any are leaking ink, replace with new cartridges.

Lift the gray-colored arm located to the right of where the cyan cartridge was. Then pull the print head out gently. Don't pull the print head out forcibly or it may break. Place the print head on a piece of paper towel.


Replace the print head back in the cartridge holder with the new one. Push the gray-colored arm down and then re-install the ink cartridges. Turn the printer "On" if it is off and run a "test page" to test the device
Take care.