Question about Facebook Computers & Internet

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Let us know if you can help. I think we need help from FB directly, but they are difficult to contact, though we are trying. Story is- FB accepted sales@OURDOMAIN.com to be the admin on our business page and then we deleted other admin email. sales@OURDOMAIN.com did not have a FB account though. This was our error. It cant create an account, either. We deleted customerservice@OURDOMAIN.com and made the admin sales@OURDOMAIN.com. Facebook accepted this change but wont allow a log in. However it states when we attempt to log in, that such email is not allowed. But if we click a few links, it shows it as a user but still invalid. It took this as an admin email but wont allow us to access our page with the email so we cant access our ads and credit card info. The admin email USED to be customerservice@OURDOMAIN.com We need to reinstate that email for admin as the original one as customerservice@OURDOMAIN.com as the one FB accepted of sales@OURDOMAIN.com wont let us in

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  • benai66 Aug 06, 2010

    Let us know if you can help. I think we need help from FB directly, but they are difficult to contact, though we are trying. Story is- FB accepted sales@OURDOMAIN.com to be the admin on our business page and then we deleted other admin email. sales@OURDOMAIN.com did not have a FB account though. This was our error. It cant create an account, either. We deleted customerservice@OURDOMAIN.com and made the admin sales@OURDOMAIN.com. Facebook accepted this change but wont allow a log in. However it states when we attempt to log in, that such email is not allowed. But if we click a few links, it shows it as a user but still invalid. It took this as an admin email but wont allow us to access our page with the email so we cant access our ads and credit card info. The admin email USED to be customerservice@OURDOMAIN.com We need to reinstate that email for admin as the original one as customerservice@OURDOMAIN.com as the one FB accepted of sales@OURDOMAIN.com wont let us in
    WE ALREADY KNOW THE # FOR FB THEY DO ANSWER THEY DONT HELP ON THE PHONE

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So practically someone has messed up the logins in the FB page and you must reset all . This is something that only FB can do since all the data is on their servers. 
You must connect with them directly, nobody else can help you.

Posted on Aug 06, 2010

  • Azrael SRL Aug 06, 2010

    The only way to connect with them regarding a login problem is thru the Help page. Access it and explain the situation here
    http://www.facebook.com/help/?faq=17020


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For this issue you need to call facebook on below number. 650-543-4800 Without their help we can't solve this issue call them and tell this problem they will solve soon because there is need to Reactivation of account and other settings in FB server. Let me know if you need further help. Thanks for using FixYa.

Posted on Aug 06, 2010

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