Question about Whirlpool 21.0 cu. ft. Top Freezer Refrigerator with IceMagic Plus Ice Maker

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Ice maker is working but no water is getting to it. I have water at supply but not in ice maker ?

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Good day,
Should not be complicated but read the last section of the troubleshooting. Here are the steps. I know you have done some testing but going back thru them would be a good idea.

First step is to take a small paper cup of water and fill the cavity until it is near full. With the ice maker turned on, close freezer door and wait 3 hours to see if it harvests. If not, the ice maker is bad, and must be replaced. If the cubes harvest then.......
Three possibilities.
1. The water supply from the house is not delivering water to the water valve. Shut off the house at the meter, disconnect the line going to the water valve, and with the line pointed into a bucket, have someone turn the valve back on for a 15 second count. The water should come out smartly. If not, the line and it's fittings will have to be replaced.
2. The fill tube from the back of the machine that feeds water into the back of the ice maker is frozen up. You will have to remove the ice maker to visually inspect that tube. If blocked, it needs to be defrosted, but use caution. Too much heat too fast will start to melt plastic and vinyl parts you don't want melted.
If this is the case, then once cleaned out, you will have to change the water valve located in the back bottom rear of the machine because it is leaking during the off cycle.
3. If everything checks O.K. up to this point, you will have to purchase and install a new water valve, and install it.
P.S. Under very rare occasions the electric circuity in the ice maker will fail to send a signal to the water valve. Although rare, it can happen, in which case the best option is to replace the ice maker and water valve.

Posted on Aug 06, 2010

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Posted on Jan 02, 2017

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1 Answer

GE bottom freezer ice maker not working


Remember there are two sides to a dual water control valve, the water to dispenser side and the side that feeds the ice maker. Replace the WR57X10094 Dual Water Control Valve and I think you will be good to go on ice, Thanks Sea Breeze

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In order to keep your refrigerator's ice maker working properly, there are some components that will require routine maintenance and inspection. Some of the most common problems that can occur with your ice maker are the ice maker not making any ice, making too much ice and not shutting off, the ice tasting bad, ice cubes too small or discolored and ice cubes not ejecting from the ice maker. Checking your ice maker for potential problems on a regular basis will keep it operating efficiently.

1.Inspect the water supply line for any signs of cracking or crimps in the line. A pinched water supply line can keep the water from getting to the ice maker, resulting in no ice or smaller than desired ice cubes. Check to verify that the water supply valve is open enough to provide an adequate supply of water to the ice maker.

2. Flush out the water supply lines if you are noticing a bad taste in the ice cubes. This can be done by disconnecting the lines and running hot water through them. Turn on the hot water at the kitchen sink and place one end of the water supply line near the tap, holding it in place to allow hot water to run through it. Place the other end of the supply line in the sink to allow the water to drain through.

3 Reattach the water supply lines to the water supply and refrigerator. Repeat step 2 for the water inlet hose which runs from the inlet valve to the ice maker. If the water supply lines are old or discolored, consider replacing them with new water supply lines.

4 Check the temperature in your freezer to verify that it is getting cold enough. The freezer's temperature should be at 5 degrees and can be set with a control dial, normally located in the refrigerator compartment of your appliance. To test the freezer's temperature, place a cup of cooking oil in the freezer with a cooking thermometer sitting in the cooking oil. Allow the oil to sit in the freezer for 2 hours and then check the temperature.

5 Check the ice maker's shutoff arm to verify that it is operating properly. To work normally, the shutoff arm should be in the lowered position. Inspect the arm for anything blocking it or preventing the arm from moving freely. Lift the arm up to see if the unit shuts off in the up position.

6 Unplug the refrigerator from the electrical outlet and remove the faceplate of the ice maker's shutoff switch with a screwdriver, located on the ice maker. Remove the entire ice maker unit from the freezer by undoing the screws that are holding it in place. Unplug the ice maker from the freezer and take it out of the freezer to work on.

7 Remove the mounting plate on the top of the ice maker by unscrewing the screws and lifting it off the unit. Locate the shutoff switch, which has three electrical wires attached to it. The shutoff switch is located directly under the shutoff arm of the ice maker. Pull the electrical wires off of the shutoff switch with needle-nose pliers and label them so you know how to put them back correctly.

8 Inspect the electrical terminals for any rust or corrosion. Use an electrical testing meter to verify that the shutoff switch is working properly. You should get a reading of 0 or infinity on the meter. If the shutoff switch is not giving a reading, replace it with a new switch and reattach the electrical wires to the switch.

9 Place the mounting plate back over the ice maker and attach it with screws, then reattach the entire ice maker unit to the freezer. Plug the ice maker wiring back into the freezer and put the face plate back over the front of the ice maker.

10 Plug the refrigerator back into the electrical outlet and allow the refrigerator to run for a couple hours. Inspect the ice maker to verify that it is working properly.

Hope this tips would help you.
Good day! : )

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1 Answer

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Is ice maker not working, do you mean it has no power at all.Then its faulty control board.But if there is power to ice maker and its not making ice then its not board but it can be faulty valve.---------

Ice maker stopped making ice. For this problem you have check few things. First thing, is the water filling in the ice maker chamber and then ice maker not making ice? Or, the water is not filling in the ice maker chamber so it's not making ice. If the water is not filling in the ice maker chamber then it's clear that ice is not getting made due to no water in the chamber. For no water filling, the problem is either water supply valve turned off so water is not filling. Turn on the water supply and it will fill. But if the water supply is turned on then the other possibility is ice blockage in the water fill tube. There is a tube from which the water runs and enters the ice maker chamber. If this tube is blocked then water will not enter the chamber. The tube needs to be defrosted, by using hair dryer. This procedure melts the ice collected in the tube and water starts running again. But if water fill tube is completely clear and no ice blockage or any other blockage. Then other possibility is water valve at the back of ice maker unit. This water valve is for letting the water in the ice maker. The water valve open only for 7 seconds and in this time the water fills in the ice maker chamber and then water valve closes and the same procedure runs again in the next water filling cycle.------- For your information I will mention that there are two valves. One is the main valve the back of the fridge section. This main valve lets the water enter the refrigerator and other valve is at the back of ice-maker section. This other valve lets the water to enter the ice maker. In most of the cases the fault is water valve at the back of ice maker section. ------------- The other above possibilities which I gave you is water not filling in ice-maker chamber so it's not making ice. But now consider that water is filling in ice maker chamber but it's still not making ice. Then the problem is ice maker unit itself. This unit is controlled by main board. But in most cases if water is filling the ice maker but it's not making ice then its faulty ice maker unit. So see if the problem is water not entering the ice maker then the water fill tube is frosted by ice or the water valve at the back of ice maker is faulty. Replace the valve. ------------

You can get required parts from sears part direct online site or from repairclinic.com site.

--------

This will help. Thanks. Helpmech.

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