Question about HP Photosmart 2575 All-In-One InkJet Printer
What OS are you using? Do you have the full-software installed or a generic driver? Can you launch the scan from the computer? Is the monitoring program running (required to launch a scan from the unit)? Try a new data cable and changing ports. (Scanners require bi-directional communication so the scanner can fail even if the printer works. Try a direct connection if you are using a print server or USB hub.)
If you have a generic driver, uninstall it and install the full software. http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&dlc=&cc=us&os=219&product=441240 and select your OS. Generic drivers often only work for the printer of an all-in-one.
I hope this helps.
Posted on Aug 06, 2010
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Posted on Jan 02, 2017
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