Question about GE GSS20IEP Side by Side Refrigerator
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Posted on Jan 02, 2017
Remove back of unit and check defrost heater has not become detached, otherwse the is only two possibilities, one a defrost fault and although you say the defrost tube is clear the only reason it does not flow is due to a restriction, what can happen is that the water backs up the drain pipe and then freezes before the water in the external tray can evaporate. Regards Advisor
Posted on Aug 24, 2007
The real problem is that the drain which carries the defrost water away from the coils (and down to the external pan underneath where it should evaporate) has become plugged with ice (from having left the door open thereby icing up the coils and the drain). The problem you have now is that the normal defrost cycle was not designed to melt the ice plug that is blocking the drain. Solution: You have to either (1) if you're handy, you can remove the plastic panel over the coils in the back of the freezer and melt it out with a hair dryer or hot water -- or (2) unplug the unit, leave the doors open and let it melt out by itself. I don't know how long you'd have to wait for (2) to completely melt the ice plug -- I'm guessing at least 24-36 hours to be sure. I did (1) and it took me about 2 hours to remove the freezer bin and door, remove the main drawer slides, remove the internal drawers and their slides, remove the back inside panel, find the ice plug (lower left side of the drip tray under the evap coils), melt it out with hot water from a baster, verify that the drain was clear, reassemble in reverse order. But it worked. Problem completely solved -- no water since. By the way the drip tray was completely full of ice - right after a defrost cycle had completed -- so this problem will never resolve itself without intervention. Bear in mind, the whole cycle COULD happen again if the drawer is left open again and the excess ice builds up on the coils again. This is a design flaw in the unit itself. However, I read about a clever solution to prevent a new ice plug forming as a result of the open door. Just loop a length of 10-12 gauge bare copper wire around the defrost heater element and insert the other end of the wire in the drain hole. Heat conducted through the wire during defrost will clear any ice plug that may form.
Posted on Sep 09, 2007
your drain will be plugged under the tray. there is a hose that runs to the drip tray. the back cover comes off you can then get at the hose
Posted on Dec 14, 2007
SOURCE: refrigerator freezer leaking
your defrost drain is frozen or has algae blocking it its at the back of the freezer behind the evaporator cover. You can see it without removing the evaporator cover. You might or might not see the drain hole because of the ice now you can sit and poor hot water on it till it thaws then get a thin wire and run down the tube till its clear or sit there with a hair drier and thaw it .But if you don't mind a small investment ill tell you the best way to deal with it .Go to Lowe's or some where like that and buy you a eureka model 350 hand held steamer.Trust me it will be one of the best investments you'll ever make. You will find 1001 uses for it besides this and the steam will not damage your refrigerator and all the attachments make it very useful.remove the evaporator cover and take the steamer and melt the ice under the evaporator where the drain pan is. Then you will see the drain hole.Put the curved tip on the steamer an start clearing the drain hole now when you get it melted enough to where the curved tip makes a seal around the drain hole let the steam build then hold down the trigger till you hear it at the back of the refrigerator and your done put the evaporator cover back on then think of all the other uses for that steamer now I told whirlpool about it they tested it and now have it posted on their web site that will fix it easy. I hope this is good enough for a four box rateing lol
Posted on Jan 11, 2008
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