Question about Uniden Cordless Phone

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LIne In Use/Answer On Message

My phones are in the dock but the Line in Use and Answer On messages are displayed. I cannot call out, the line is all static, and no one can call in as they get a busy signal. Seemed to have happened out of the blue! Tx

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  • Carol Halt Apr 27, 2008

    Thanks for the suggestions. Tried them all but unfortunately it didn't get that "Answer On/Line in Use " message cleared. I went out and bought a whole new system this morning but it has to charge for 15 hours (!!) so I am without a phone for the day I guess. If you think of anything else let me know! Thanks

  • Carol Halt Apr 28, 2008

    Hey thanks for the tip! 15 hours seems like an awful long time! I was under the impression that the battery had a memory and so I was trying to "follow the instructions"! Thanks for the information!

    I got Uniden this time - never had it before but the sales guy at Staples said it's pretty popular. My motorola has lasted over 5 years so I guess I shouldn't complain. Thanks for your help!

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Just some Tips - Do you have any other phones or fax machine in the house? Check to make sure they are all hung up or press the off/ hang up button. If so, disconnect them until one brings back a dial tone when disconnected Also try cleaning the charger contacts with an eraser to the charger sends a signal that the phone is hung up.
Hope this helps!

Posted on Apr 27, 2008

  • Scott
    Scott Apr 28, 2008

    You can use the phone before 15 hours. It just won't have a full charge before then. Modern phones use Li-Ion batteries and don't suffer from memory affect. The phone company just doesn't want you to get cut off if you use it before then on a long conversation.


    What kind of phone did you get?


    We've had Uniden, GE, AT&T, Radio Shack, V-Tech, & Panasonic. And so far the Panasonic has outlasted them all.

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1 Answer

Off the hook


A "Phone Off Hook" message is not an error. It simply indicates that a telephone receiver isoff the hook(the handset is lifted) and the telephone line is open. This message would be expected in the following situations:
  • A modem on the phone line is accessing the Internet.
  • A phone connected to the HP fax (or the same phone line) is using the line, or the handset has been lifted.
  • A credit card machine is using the phone line.
  • Another electronic device is using the phone line.
  • The Start Fax button was pressed with no telephone number entered. Pressing Stop or Cancel should return the display to a ready state.
When the other device is no longer using the phone line, the display should revert to the normal message.
Lets try the following,
Disconnect the phone cable from the back of the HP product and the message should clear. If the message does not clear, unplug the power cable from the back of the unit, wait 15 seconds, and then plug in the power cable.
if issue still exists try the followign
Disconnect the phone cable from the HP product and connect it to a single line phone. Pick up the handset and listen for a dial tone. If no dial tone is present, replace the phone cable. If a dial tone is still not present, a problem exists with the phone system.
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HP LaserJet 3055 .fax not working


Direct Line:
1.Check telephone line.2.Make sure telephone line is connected in line in port not in extension.3.connect extension telephone phone to the device & check for the dial tone.
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It says the phone is off the hook but it's not. I


hi there!

i have seen the article below that may help you deal with the error. It contains diagnosis and troubleshooting procedures. Hope this helps!

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00322712&cc=us&lc=en&dlc=en&product=441125

----

A Phone Off Hook message may notbe an error. It simply indicates that a telephone receiver is off thehook (the handset is lifted) and the telephone line is open.This message would be expected in the following situations:
  • A modem on the phone line is accessing the Internet.
  • A phone connected to the HP fax (or the same phone line) is using the line, or the handset has been lifted.
  • A credit card machine is using the phone line.
  • Another electronic device is using the phone line.
  • Telephone Answering Machine using the phone line.
  • TheStart Fax button was pressed with no telephone number entered. PressingStop or Cancel should return the display to a ready state.When the other device is no longer using the phone line, the display should revert to the normal message.

Nov 05, 2009 | HP Officejet Pro L7680 All-In-One Printer

1 Answer

How to access messages remotely


While you are away from your home or
office, you can use a touch-tone phone,
or a pulse (rotary) phone with a pocket
tone dialer (available through your local
RadioShack store) to enter your PIN and
do any of the following:
• set the phone to answer or not
answer calls
• listen to your messages
• record a new outgoing message
• erase messages
• monitor the room where the phone
is located
Notes:
• You cannot remotely operate the
phone using its handset or another
telephone on the same line as the
phone.
• You can also listen to the message
recorded on Line 2 by making a call
to Line 1’s number (or vice versa).
USING THE TOLL-SAVER
If RING TIME is set to TS (toll-saver),
(see “Setting the Number of Rings” on
Page 15), the phone answers after three
rings if you have new messages (ones
you have not listened to). If there are no
new messages, the phone answers after
five rings. This gives you time to hang
up before the phone answers so you
can avoid unnecessary long-distance
charges.
Note: Toll-saver works only on the line
you called. If Line 1 has no new messages,
but Line 2 has one, the telephone
answers after five rings when you
call Line 1.
USING REMOTE
COMMANDS
Follow these steps to operate the phone
from a remote location.
Note: If you wait more than 15 seconds
between keypresses, the phone sounds
a long beep and hangs up.
1. Dial your phone number and wait for
the phone to answer.
2. If the phone is not set to answer
calls, it answers after about 10 rings
and sounds a series of beeps.
3. When the outgoing message begins
(or the phone sounds a series of
beeps), press #, then enter your PIN
within 2 seconds.
If the PIN is correct, the phone announces
the day and time, then it announces
the number of new and old messages.
The phone plays all new messages,
then beeps about every two seconds to
let you know it is ready to accept remote
commands.
Notes:
• If the phone does not respond, try
entering your PIN again. If you enter
an incorrect PIN three times, the
phone beeps and hangs up.
Remote Operation 27
• When the phone is operating from a remote location, it stops all answering functions
and rC appears on the display on the base. The phone resumes answering
functions when it is no longer in remote operation, if you have not turned it off.
• The remote playback of incoming messages is limited to 4 minutes. If you have
more messages after 4 minutes have passed, you must press # 2 again to listen
to the rest of the messages.
• When using remote operation, you can only delete the current message during
playback. You cannot delete all the messages stored at one time.
The following table shows the remote commands you can use.
Note: Remote operation stops when someone picks up the handset and presses either
LINE 1 or LINE 2 (whichever is flashing), or any phone on the same phone line.
Remote Commands
Press #
then (within
2 seconds:
Function
1
Repeat current message during playback.
2 Play messages.
3 Skip current message during playback.
4 Delete current message during playback.
5 Stop playback, recording, and room monitoring.
6 Set the phone to answer or not answer calls.
7 Record or stop recording a new outgoing message.
8 Play the outgoing message.
9 Switch to the other line (Line 1 or Line 2).
0 Monitor the room where the phone is located for 15 seconds

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1 Answer

My printer will not receive a fax saying "phone off hook". There is no phone on the HP2410, and the phone is on the hook.


A "Phone Off Hook" message is not an error. It simply indicates that a telephone receiver is off the hook (the handset is lifted) and the telephone line is open. This message would be expected in the following situations:
  • A modem on the phone line is accessing the Internet.
  • A phone connected to the HP fax (or the same phone line) is using the line, or the handset has been lifted.
  • A credit card machine is using the phone line.
  • Another electronic device is using the phone line.
  • The Start Fax button was pressed with no telephone number entered. Pressing Stop or Cancel should return the display to a ready state.
When the other device is no longer using the phone line, the display should revert to the normal message. Checking the phone line The most common reason for this message is when a dial-up modem is accessing the Internet on the same phone line. Just as two phone calls cannot come in at the same time, two devices cannot use the phone line at the same time. If a broadband modem (such as DSL or ISDN) is on the same phone line and the message appears all the time, please contact your Internet provider for assistance. Even if a dial tone is present when listening to the phone line, the HP product may detect the broadband data connection at the higher line frequencies. Broadband modems must have a line filter installed to work correctly. Contact the telephone company for assistance. Please follow the directions below to verify functionality.
  1. Verify that the phone cable going into the HP fax product from the wall jack is a two-conductor cable type, not four-conductor. A two-conductor cable, like the one that ships with the HP product, has two copper leads in the connector. The connectors are usually clear, making it possible to see how many copper leads are inside the cable. Replace a four-conductor cable with a two-conductor cable.
  2. Disconnect the phone cable from the back of the HP product and the message should clear. If the message does not clear, unplug the power cable from the back of the unit, wait 15 seconds, and then plug in the power cable. If the message persists, see the "Problem still exists" section below.
  3. Disconnect the phone cable from the HP product and connect it to a single line phone. Pick up the handset and listen for a dial tone. If no dial tone is present, replace the phone cable. If a dial tone is still not present, a problem exists with the phone system. Continue with the steps below if a dial tone is present.
  4. Plug the phone cable back into the HP product and hang up any phones with a lifted handset.
  5. Disconnect, one at a time, other phones and devices using the same phone line. Check the HP product display after disconnecting each phone or device. If the message clears after disconnecting a phone or device from the line, the problem is with that phone or device.
  6. If the message still exists after unplugging all other phones or devices, see the "Problem still exists" section below.
  7. Problem still exists
  8. If the problem still exists after performing the steps above, the line interface unit (LIU), the part that the phone line plugs into, may be defective or the HP product may need to be serviced.

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Someone or something IS using the phone line. Check the handset also.

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Record the message for both line one and line 2, see if that helps.

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Phone off hook message


A "Phone Off Hook" message is not an error. It simply indicates that a telephone receiver is off the hook (the handset is lifted) and the telephone line is open. This message would be expected in the following situations:
  • A modem on the phone line is accessing the Internet.
  • A phone connected to the HP fax (or the same phone line) is using the line, or the handset has been lifted.
  • A credit card machine is using the phone line.
  • Another electronic device is using the phone line.
  • The Start Fax button was pressed with no telephone number entered. Pressing Stop or Cancel should return the display to a ready state.
When the other device is no longer using the phone line, the display should revert to the normal message. Checking the phone line The most common reason for this message is when a dial-up modem is accessing the Internet on the same phone line. Just as two phone calls cannot come in at the same time, two devices cannot use the phone line at the same time. If a broadband modem (such as DSL or ISDN) is on the same phone line and the message appears all the time, please contact your Internet provider for assistance. Even if a dial tone is present when listening to the phone line, the HP product may detect the broadband data connection at the higher line frequencies. Broadband modems must have a line filter installed to work correctly. Contact the telephone company for assistance. Please follow the directions below to verify functionality.
  1. Verify that the phone cable going into the HP fax product from the wall jack is a two-conductor cable type, not four-conductor. A two-conductor cable, like the one that ships with the HP product, has two copper leads in the connector. The connectors are usually clear, making it possible to see how many copper leads are inside the cable. Replace a four-conductor cable with a two-conductor cable.
  2. Disconnect the phone cable from the back of the HP product and the message should clear. If the message does not clear, unplug the power cable from the back of the unit, wait 15 seconds, and then plug in the power cable. If the message persists, see the "Problem still exists" section below.
  3. Disconnect the phone cable from the HP product and connect it to a single line phone. Pick up the handset and listen for a dial tone. If no dial tone is present, replace the phone cable. If a dial tone is still not present, a problem exists with the phone system. Continue with the steps below if a dial tone is present.
  4. Plug the phone cable back into the HP product and hang up any phones with a lifted handset.
  5. Disconnect, one at a time, other phones and devices using the same phone line. Check the HP product display after disconnecting each phone or device. If the message clears after disconnecting a phone or device from the line, the problem is with that phone or device.
  6. If the message still exists after unplugging all other phones or devices, see the "Problem still exists" section below.
Problem still exists If the problem still exists after performing the steps above, the line interface unit (LIU), the part that the phone line plugs into, may be defective or the HP product may need to be serviced.

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hi its hard to understand... the phone is connected to line 4 or not? if so and line 4 is dedicated to fax line then the fax tone is the cause of your confusion fax tone is different from a regular tone phone if the phone isnt connected to line 4 and only to all 3 ordinary lines - then the phone is getting a over volage from them and activates the light & messege alert my advice let it be you will start playing with it something else will go worng... good day

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