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My safari browser no longer supports my ability toplay games on pogo.com. I get frequent messages that "java not found" "java not working". Unfortunately my macintosh had java 1.3.1 installed at the onset. Java now uses JSE 5.0. Yet pogo says I can download the game for future playing or use firefox as my default borwser. Trief firefox and games were incomplete, choppy, did not function. What should I do?

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  • Anonymous May 09, 2008

    same problem and plugin is installed, also passes all java verifications except at pogo

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I think your browser need some plugins to play games on pogo.com..just download the updates for your browser..also go in Tools > Option .and see if anythng is stopping your browser to play games on your browser you use .....also update your system with the latest service pack.....
-------------------------------------------
Please let me know your feed-back.

Thanks
dilipbagdi
Technical Associate

Posted on Apr 27, 2008

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Go here:

https://help.ea.com/en-sg/help/pogo/pogo/system-requirements-to-play-pogo-games

and run the Requirements and Compatibility Scan.
This should give you a better idea of what may be missing.
It does look like Java is required and you didn't mention having it.

https://www.java.com/en

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You need to install Java (from https://www.java.com/en/download/) to be able to play Pogo games. After installation you might need to restart your browser and/or computer before it works.

But please be aware that Java is frequently used to attack your computer with malware. So always update Java as soon as possible and also make sure you're always running an up-to-date antivirus program. At least make your AV program update once a day ...

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Pogo.com want load at all...just a blinking screen


Hello there and welcome to fixya
If games on Pogo don't load for you, load very slowly, or give errors such as 'Please wait, Loading,' see below for information on the most common causes (and links to instructions on how to address them). It could be as simple as clearing your Java Cache or Browser Cache, or it could be related to other programs such as firewalls and anti-virus programs

First, let's try to rule out some specific issues (If you're a Mac user, please try this FAQ.):
  • If you are trying to play one of our Flash games, like Poppit!, Word Whomp, Mahjong Safari, Family Feud, Claire Hart: Soul Searcher, just to list a few, and they will not load then you may need to install the latest version of Flash. To install the latest version of Flash simply go here and follow the instructions - http://get.adobe.com/flashplayer/
  • Does the game that won't load have a Weekly Challenge going on, especially on Wednesdays?

If you can rule the above issues out, here are the next troubleshooting steps to try:
If Java is installed on your machine but not enabled

If you're still having issues and you're certain that Java is installed on your machine, it may be disabled. All mainstream browsers have an option for enabling Java, which ensures any applets that use it will function properly. For a complete list of per-browser instructions for enabling Java, visit http://www.java.com/en/download/help/enable_browser.xml.

Here's what to do if clearing your java cache/browser cache and making sure your Java is updated, doesn't resolve the issue.


Anti-Virus Programs/Firewalls and Pogo

The most common causes of problems that players encounter when playing our games are simply caused by anti-virus, firewall, ad blocking, and pop-up blocking software. The easiest way to determine if one or more of these is the cause of the problem is to simply disable them and see if the problem goes away. If the problem goes away, then the next step is to figure out how to configure the software to still protect your system without preventing you from playing our games. In this case, you should refer to the software's manual or help files for detailed instructions on how to make the desired changes to the software.

Some common symptoms of this include:
  • "Cripes!" Errors
  • "Server too Busy" Errors
  • Cards disappear or do not appear
  • Other graphics do not appear or are distorted
  • "Game Loading" indicator never goes away
  • Profiles never appear
  • Table windows never open

There are also several types of maintenance steps that can be taken on a regular basis to try and prevent problems from occurring. This includes deleting Temporary Internet Files / Browser Cache and deleting Game Objects. We only officially support a few browsers as they are the most common and compatible with our site. They are: Internet Explorer 8 and 9, Mozilla Firefox, Google Chrome, and Safari for Mac OS X (and later versions of these browsers as applicable). If you do a search on the help site for "Cache," you will find instructions on how to clear the cache for those browsers.

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Please follow these instrucions to clean up your Java installation.
There is a program called JavaRa that will remove all the old Java versions from your computer. Go here to read about it, then it is a free download from here.
Extract the .zip file to your desktop or create a My Programs\JavaRa folder and send it there. Close your browser and run the JavaRa.exe file and choose 'remove older versions.' When done, it will show you a log file of the Java versions found on your computer and removed. Close that.
Now open JavaRa again if it is not still there behind the log file. Choose "Search for updates" and then "Update using SunJava's website" A browser window should open at the Java home page. (http://java.sun.com/javase/downloads/index.jsp)
Scroll down to the Java SE Runtime Environment (JRE) and choose download. Choose windows from the options, check the license, then choose offline or online installation and click the orange download bar.
Save the file to your desktop or folder, then close your browsers, and click on the file to install Java.
This will give you the most recent version of Java available, which should work seamlessly with Pogo applications.
To check, go to this page and reactivate your Pogo account. Then try to play games.
If your account is properly activated, and you're still having problems, please see this page.
If you want help with these last settings, write back and let us know the exact error message you get from Pogo, and we'll help you to adjust your browser settings to get you in.
I don't see any reason why you shouldn't be able to play with Windows xp. I'm sure you can get it sorted out...

I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
If I've managed to answer your question or solve a problem, please take just a moment to rate this post....thanks!

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Go to java.com and download using the yellow pdate java btton on the main page.

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