Question about Lexmark T640 Laser Printer

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I received an message 917.00 service transfer roll. How do I fix this ?

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Here's an article on A 917 or 917.00 Service Error Is Appearing on a Lexmark T640, T642, T644, or an X64xe Series Printer. Just click on this link: http://bit.ly/aQD8jS. Follow the recommended actions. If error won't clear, printer may require service. Don't hesitate to contact Lexmark technical support for assistance. Thanks.

Posted on Aug 06, 2010

  • LextechFSE Nov 22, 2010

    99% of the time you will find that it is excess toner on the High Voltage Power Supply board. There is a slot below the transfer roll that will allow toner to fall down on the HVPS causing the short. Normally found with leaking toners.

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1 Answer

How I fix the error 917 service transfer roll


Try replacing/reseating transfer roll.

  1. The right and left transfer arm assemblies

  2. The high voltage power supply (HVPS)

  3. The main engine/system board

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1 Answer

Service transfer roll


Hi, The transfer roller is the roller located untherneath the tonercartridge. Partnumber 40X0130

Oct 18, 2013 | Lexmark T640 Laser Printer

1 Answer

Service 4wd bad accelerator


Hi there:
The FDCM has a code, and for me to be able to correctly diagnose your vehicle..You will need to get that code retrieved by a scantool.\.

The service 4WD indicator gives an indication to the vehicle operator when the Final Drive Control Module (FDCM) has recorded a Diagnostic Trouble Code (DTC) for an electronic transfer case circuit or component malfunction. This indicator is controlled by the instrument cluster logic circuit based upon cluster programming and electronic messages received by the cluster from the FDCM over the Controller Area Network (CAN) data bus.

The service 4WD indicator function of the reconfigurable dot matrix Organic Light Emitting Diode (OLED) display unit is completely controlled by the instrument cluster logic circuit, and that logic will only allow this indicator to operate when the instrument cluster receives a battery current input on the fused ignition switch output (run-start) circuit. Therefore, the OLED service 4WD indication will always be OFF when the ignition switch is in any position except ON or START. The instrument cluster will turn ON the service 4WD indicator for the following reasons:

Service 4WD Indicator Lamp-On Message - Each time the cluster receives an electronic service 4WD indicator lamp-ON message from the FDCM, the service 4WD indicator will be illuminated. The indicator remains illuminated for about five seconds, until the cluster receives a lamp-OFF message from the FDCM, until the cluster arbitrator logic determines that another display request has priority, or until the ignition switch is turned to the OFF position, whichever occurs first.

The FDCM continually monitors the electronic transfer case control circuits and transfer case shift motor/mode sensor assembly to determine the condition of the system. The FDCM then sends the proper lamp-ON or lamp-OFF message to the instrument cluster, also known as the Cab Compartment Node (CCN).

For proper diagnosis of the FDCM, the CCN, the CAN data bus or the electronic communication related to service 4WD indicator operation a diagnostic scan tool is required. Refer to the appropriate diagnostic information.

Hope this helps; also keep in mind that your feedback is important and I`ll appreciate your time and consideration if you leave some testimonial comment about this answer.

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Jun 23, 2012 | 2000 Chevrolet Blazer

1 Answer

Need to replace transfer belt cleaner and 2nd bias transfer roll


Both are probably still good but the HFSI (High Frequency Service Item) counter needs to be reset. Unless something has changed with them that has to be done with the service laptop hooked to machine with a serial cable and using M24 diagnostics.

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1 Answer

917.00 transfer roll


The cuase is the HVPS card. Clean it or replace it.

Mar 30, 2012 | IBM Infoprint 1552n Printer

1 Answer

What does this error message mean: "917.00 service transfer roll"


The transfer roller is missing, not touching the drum, poor contact to the transfer high voltage or transfer high voltage shorted.
The trasfer roller is below the drum. Its bearings are on springs to press the paper against the drum. The drum rotates it by gears at one end. One of the bearings have electrical contact with the spring and the spring is connected to the DC controller. The transfer roller receives high voltage that attracts the toner from the drum. It's current is measured and when it's not within specifications the error occures.

Aug 05, 2010 | Dell 5210n Laser Printer

1 Answer

91700 Service Transfer Roll was appearing on my screen so I ordered a new one replaced it and it is still showing me the error.


Here's an article in the Lexmark website to guide you on what to do when having 917.00 Service Transfer Roll error. Just click on this link: http://bit.ly/d7uyzZ. Follow the instructions carefully. Basically, when having this kind of error, you will need to primarily change the transfer roll or the High Voltage Power Supply. If this doesn't help, it may require service to replace the system board assembly, transfer roll left and right arm.

Jun 01, 2010 | Lexmark T640 Laser Printer

1 Answer

Error message 917.00 service transfer roller. I replacedn the service roller but still the error message comes up.This is from the IBM Infoprint 1552.


A 917 transfer roll error code on all models at service level may
display if an incorrect level HVPS is installed in a printer that has the erase lamp assembly installed.
Check to make sure the correct level HVPS is installed.

Feb 11, 2010 | Office Equipment & Supplies

1 Answer

SERVICE CALL 14 XFER ROLLER Have installed new transfer belt. Still had error message. Came here and read tips. Cleaned the sensor both in the printer and on the transfer belt; reinstalled. Still...


the transfer roller is a foam roller that transfers the toner onto the paper. It will be visible with toner removed, a little wider than a piece of paper, and about the thickness of a roll of quarters. I don't know how to physically remove it on your model, but transfer roller issues in general can be remedied by removing the transfer roller and wrapping it in packing tape until the tape comes off clean.
While you're in there, vacuum everything out for good measure; but never, ever use canned air on a laser printer.

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