Question about Apple iTunes

1 Answer

Why itune cannot connect to the store - Apple iTunes

Posted by on

Ad

1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that gotĀ 5 achievements.

    Governor:

    An expert whose answer gotĀ voted for 20 times.

    Scholar:

    An expert who has written 20 answers of more than 400 characters.

  • Expert
  • 166 Answers

ResolutionClick on the description below that most closely matches your iTunes Store situation:


I have been unable to connect for less than 24 hours Try quitting iTunes and reopening it. If the issue persists, it's possible the store is temporarily unavailable for maintenance. Try again in a few hours. You might want to check the iTunes Store discussion board to see if a connection issue is impacting many other iTunes Store customers.
iTunes Store Discussion Board (Mac)
iTunes Store Discussion Board (Windows)
I have been unable to connect for more than 24 hours on a Mac. If you haven't been able to connect to the iTunes Store for more than a day—and other customers on our discussion boards aren't experiencing similar issues—a software or internet service provider (ISP) configuration issue may be blocking your access to the iTunes Store. Click here to find out which ports and servers need to be allowed for iTunes Store access.
  • Your copy of the iTunes application may be out of date. If iTunes is out of date, it will not be able to connect to the iTunes Store. You can download the latest version of iTunes from our website:
    http://www.apple.com/itunes/download/
  • You may need to reset your keychain. Connection issues are occasionally caused by keychain issues. Click here to find out how to use Keychain First Aid to resolve this issue.
  • You switched to a new ISP. If you didn't install new networking hardware, your ISP may be blocking access to the iTunes Store. Let your ISP know about article TS1629 which can help your them configure their servers to allow iTunes Store traffic through.

I have been unable to connect for more than 24 hours on Windows. If you haven't been able to connect to the iTunes Store for more than a day —and other customers on our discussion boards aren't experiencing similar issues— a software or internet service provider (ISP) configuration issue may be blocking your access to the iTunes Store. Click here to find out which ports and servers need to be allowed for iTunes Store access.
  • If you have not done so, try the steps in this article to troubleshoot iTunes Store connectivity in Windows.
  • Your copy of the iTunes application may be out of date. If iTunes is out of date, it will not be able to connect to the iTunes Store. You can download the latest version of iTunes from our website:
    http://www.apple.com/itunes/download/
  • You upgraded to Windows XP Service Pack 2. Windows XP Service Pack 2, by default, enables the Windows Firewall. As with a third-party firewall, you will need to configure Windows Firewall to allow iTunes to access the iTunes Store. To do so:
    1. From the Start menu, choose Control Panel.
    2. If the Control Panel is in Classic View, skip to step 3, otherwise open Security Center.
    3. Open Windows Firewall.
    4. Click the Exceptions tab.
    5. Select the iTunes checkbox to enable it as shown here:
      1. why itune cannot connect to the store - ts1368_1.jpg
      2. Click OK.
      If you have further questions about configuring the Windows Firewall, contact Microsoft's Service Pack 2 hotline at (888) SP2-HELP. Read this article for compatibility information.
    6. You switched to a new ISP. If you didn't install new networking hardware, your ISP may be blocking access to the iTunes Store. Let your ISP know about this article which can help your them configure their servers to allow iTunes Store traffic through.
    7. The "hosts" file may be blocking the iTunes Store Instructions for Windows 2000 and XP: Find your hosts file. The hosts file is normally found in the following locations:

      Windows XP: C:WINDOWSSYSTEM32DRIVERSETC
      Windows 2000: C:WINNTSYSTEM32DRIVERSETC

      1. Select the hosts file. Then click the Edit menu, and choose Copy.
      2. Then, click the Edit menu again, and choose Paste. There should now be a duplicate of the hosts file named "Copy of hosts".
      3. Drag the original hosts file to your desktop.
      4. Right-click the "Copy of hosts" file and choose Open. You may be prompted to choose the program you want to use to open this file. Double-click Notepad.
      5. When Notepad opens, click the Edit menu and choose Select All. Then click the Edit menu, and choose Delete.
      6. Click the File menu, and choose Save. Close Notepad.
      7. Right-click the "Copy of hosts" file, and choose Rename. Type "hosts" (without quotation marks) and press Enter.
      8. Restart your computer and try connecting to the iTunes Store.
      • Make sure that your computer meets the iTunes minimum system requirements.
      • Make sure that your operating system is up to date:
        • For Mac OS X, use Software Update to determine if you need to update your system.
        • For Windows, go to Microsoft's Windows Update webpage.
      • Make sure that you can access the Internet on your computer.
      • You may have firewall or other security software that is preventing your computer from connecting to the iTunes Store. Click here to find out which ports and servers need to be allowed for iTunes Store access.

Posted on Aug 18, 2010

Ad

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Ad

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Usb arrow itunes error


iTunes for Windows iTunes can contact the iPhone iPad or iPod software...
If you can access your device's settings menu and connect to Wi-Fi, install the latest version of iOS over Wi-Fi using Settings > General > Software Update. If your device is locked with a forgotten passcode or in recovery mode, you will need iTunes to restore the device.
If one of the alert messages above appears when you try to update or restore your iOS device, connect to the Internet with your preferred web browser, and access the iTunes Store.

If you cannot connect to the Internet with your web browser

If you can connect to the Internet, but see an error when accessing the iTunes Store

If the iTunes Store shows a blank white page

If the iTunes Store opens successfully

May 05, 2014 | Apple iPhone 3G

3 Answers

Cannot connect to itunes store (itunes 9) error 11222 i run windows 7 starter i've let itunes through my norton 360 firewall tried un/reinstall of itunes flushed my dns and i've cleaned my registry with...


Disable your internet security while trying to connect. Enable it after you have finished doing whatever you needed to do with itunes. You may also be able to include itunes and the itunes store in the websites acceptable to your internet security software.

Apr 13, 2010 | Apple iTunes

1 Answer

Cannot connect to itunes store or internet - invalid argument


get the cord to the computer/ipod plug it in then there you go

Dec 28, 2009 | Apple iPod touch

1 Answer

Itunes says it cant connect to the itunes store because the internet isnt connected, but it is... what should i do?


Many connection issues can be resolved by configuring Internet-filtering software to recognize the iTunes application and the iTunes Store addresses (listed below).
(The following iTunes Store Internet addresses should be added as trusted domains to any filtering software that may be running:)
  • itunes.apple.com
  • ax.itunes.apple.com
  • albert.apple.com

  • You can configure your Internet software to allow iTunes to access the Internet. If you're using Norton Personal Firewall or Norton Internet Security, you will need to enable iTunes in your Firewall settings.

    Nov 26, 2009 | Apple iTunes

    1 Answer

    Itunes will not connect to the itunes store


    I don't know your iTunes version, if it is the latest version, I think it will work smoothly. And the current version of iTunes is 9.0.2, you can get it here:
    http://softsbay.com/download/iTunes-81.html
    Good luck

    Nov 19, 2009 | Apple iTunes

    4 Answers

    ITunes cannot connect to iTunes store, the network connection was refused. What should I do ?


    I had added a proxy to my internet explorer while trying to access another intranet. I always use Firefox so I didn't think it would matter if it was set to the intranet IP as the proxy, but apparently itunes and some other programs blindly copy the proxy settings from explorer and will stop working. everything was fixed when I disable the proxy in the connection tab.

    Apr 28, 2009 | Apple iTunes

    1 Answer

    Can not connect to itunes store


    the best thing to do is restore you ipod on itunes it should be fine then

    Apr 09, 2009 | Apple iPod touch

    1 Answer

    ITunes store connection probomething


    Check your firewall, enable it if it's stuck off. And also check your virus and malware programs, it sounds fishy if you can connect to every other site sounds like someone set it so you can't get in, check your security settings also

    Feb 03, 2009 | Apple iTunes

    1 Answer

    I can connect to the internet but not to Itunes store, AIM...


    Can you check your wireless router ? Does it have RJ45 ,you can hook up your computer ,make sure ,network is ok. Then check your apple.

    Jan 31, 2009 | Apple iPod nano 4th Generation

    1 Answer

    Getting into itunes store


    Make sure you are connected to the internet - the error msg means it doesn't detect that you are connected to the internet

    Jun 22, 2008 | Apple iPod nano

    Not finding what you are looking for?
    Apple iTunes Logo

    382 people viewed this question

    Ask a Question

    Usually answered in minutes!

    Top Apple Computers & Internet Experts

    paulcarew

    Level 3 Expert

    2514 Answers

    Martin Buck
    Martin Buck

    Level 2 Expert

    82 Answers

    Paul Bade

    Level 3 Expert

    1543 Answers

    Are you an Apple Computer and Internet Expert? Answer questions, earn points and help others

    Answer questions

    Manuals & User Guides

    Loading...