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We have a QUINTON Q710 ECG which I am told has a bad "brain" (pcb?). Can this board be replaced? I have been able to repair my own big screen, can solder, etc.,. Is board replacement relatively simple on this? I have looked for sources for a new board and this is proving very difficult. Does anyone know this repair process? Any leads for a parts source? Part #? Many thanks, Donald

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  • 6 more comments 
  • arthog Aug 06, 2010

    I am open to suggestions and appreciate any attempts to help.
    Thanks, Donald

  • arthog Aug 06, 2010

    I am still open to suggestions.
    Thanks, DB

  • arthog Aug 06, 2010

    Still open to input here.

  • arthog Aug 06, 2010

    Still open to a solution.

    DB

  • arthog Aug 06, 2010

    Still open to solutions here.

    DB

  • arthog Aug 06, 2010

    OK,
    So the consensus here is that the manufacturer (and possibly the industry) does all it can to block any owner repair efforts. I REALLY DO GET THIS.

    However, at this point, I am ONLY looking to hear from someone who has any practical advice on how to acquire the board or effect the actual repair, or ideas on how to perform diagnostic.

    Again, I REALLY DO understand that there are pre-set "roadblocks" to what I am working toward here. So I don't have a need to hear any more info confirming that reality. Please only send a reply if YOU have info regarding how to effect this REPAIR.

    Thanks again,
    DB

  • arthog Aug 06, 2010

    Looks like I may have found a parts house.
    Anybody with some hands-on ECG repair experience to share in regard to this, or link to such?

    DB

  • gentry_aric
    gentry_aric Jan 09, 2013

    How about you pay back folks you stole money from off your ebay site selling hot tubs? You owe me 4506.00 and my friend you owe him 3500? how would you like someone to take your money?

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7 Answers

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It is not hard to do but parts were discontinued in 12 of 2009 so your best bet for finding the part needed would be ebay or even looking for a for parts unit that has a good pcb.

Posted on Aug 07, 2010

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  • arthog Aug 06, 2010

    Thanks David,
    This looks like it could be helpful.
    I'll let you know.

    DB

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In theory any pcb board can be repaired given enough time and money. I am not being coy. But I am an Electrical Engineer and familiar with board repair, this is a specialized piece of equipment and depending on the part(s) that have failed, probally only a few places might even stock them. It would be impossible to diagnose what problem part(s) over the web.

The manufacturer would be the best source of technical help for parts and repair. However, the manufacturer web site has placed it on end of life status last year and would only do repair on T&M basis. I would call Cardiac Science the manufacturer and see if they could still help you. Otherwise, you might start shopping for a replacement. Sorry.

Posted on Aug 06, 2010

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I'm afraid that I checked the Quinton.com site for your Quinton q710 ECG and it was not listed.

I also looked under support, and they only had a 'service contract' available for software and hardware and parts upgrades and maintenance.

http://www.cardiacscience.com/services-support/service-contracts.htm


The following link shows how to contact their 'sales' department to ask questions:

http://www.cardiacscience.com/services-support/sales-and-distribution.php

I get the impression that the Quinton company does not supply Part #'s or parts source information to the public.

I, also, couldn't find the product specifically listed on their site which tells me that it may not be supported by Quinton.com at this point in time.

I only found one product under my search:

http://www.cardiacscience.com/cardiology-products/ecg-devices/quinton-eclipse-premier.php

And that may not be what you are looking to repair.

I'm sorry that I am not having much more luck in finding repair and parts information for this product.

It could be purposefully not divulged on their site so that it can be repaired by their techs... only.

I wish you luck in finding more information on the Quinton Q710 ECG.


Posted on Aug 06, 2010

  • 1 more comment 
  • arthog Aug 06, 2010

    I am familiar with the company and appreciate the links, Duane.
    You may be correct about the apparent "non-disclosure".
    Thanks, Donald

  • Duane Wong
    Duane Wong Aug 06, 2010

    Unfortunately, technical information isn't always published to public internet sites, especially on medical equipment that relies on solid state electronics.



    I would classify this product as one that is proprietary in nature, since it is so specialized and only company trained personnel can work on it if at all, at this point of the lifecycle of the product.



    I could only find marketing materials for this company published on the publicly available sites, and not much technical data, if any, that could be used by a technician of your abilities to repair the product.



    I read that you fixed your tv, and that you can solder, which not everybody can do. But, for medical equipment that's been specially engineered for a specific problem, they have a right to keep things more secretive than say a television company as far as repairs are concerned.

  • arthog Aug 06, 2010

    Yes,
    I am afraid that is where we are, Duane.
    Thanks very much for your research and advice.
    I will remain open to info and see where this leads.

    Thanks again, Donald

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Yes, the board can be replaced. Yes, it's quite easy to do it. No, you can't do it, for the very simple reason that this device can be fixed only by the manufacturer - they don't sell parts and they don't authorise outside interference with their device - too many lawsuits. If you want it fixed you must sent it to them.

Posted on Aug 06, 2010

  • arthog Aug 06, 2010

    Thanks again. This seems to be a concensus, but I am still open to finding something I can actually DO to affect repair.

  • Azrael SRL Aug 06, 2010

    This is medical equipment, it is actually illegal to be serviced by an nonauthorised person , and this manufacturer has not authorized any external company to service them. There are no parts available and no one except the manufacturer will touch it - too any lawsuits with a huge payout.


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The board can be replaced, but it must be done by a factory trained technician. The end user can not buy the parts, the must come from the technician working on it.

Posted on Aug 06, 2010

  • arthog Aug 06, 2010

    Thanks for your helpful comment.

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PCB assembling is not simple as you solder other components... the pcb has to be designed seperately on ORCAD and the layer file has to be given to any PCB Manufacturer... Fabrication is PCB will be costlier if you make one piece... but if you make a million PCB of same model, then the manufacturing cost would be cheaper... Ready made boards will not be available, but if you know any part store you can try giving a search with the part number of the board...

Posted on Aug 06, 2010

  • arthog Aug 06, 2010

    OK, Thanks.
    Sorry if my question was not as clear as needed.
    Primarily, I am looking for suggestions on what to test and how...or if there is an obvious detection and repair process for this particular issue and suggested parts suppliers.

    Repair of the actual circuit board would probably be a "secondary" effort and if so, I would probably not try that myself unless there were a capacitor or diode or something that could easily be replaced. Most likely, I would send the board out for repair, but not sure who would be the best outfit to send it to. Is this more clear?

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