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Carrier 36K wall unit. Lost remote control. Bought new remote from local Carrier dealer. New remote does not control unit. Technician replaced circuit board in unit, but remote still does not control unit. What to do??? Buy circuit board and remote together that are known to work with each other??? Help, thanks!! Evans Bell

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  • ebell361 Aug 06, 2010

    Thanks. I will keep after them, but it gets expensive. $40 for the remote, $59 for a service call. Guess it is cheaper than replacing AC unit. Thanks again.. Evans Bell

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Buy circuit board and remote together that are known to work with each other (sic) I think you have answered your own question.. very sagacious.
To my mind that;s really all you can do. I am surprised that the tech didn't sort it out 100% I for one would be displeased with that sort of non-service.
I cannot really understand why the new one wouldn't work? If codes properly..
if it were my i would seek a "Second opinion" as i don't feel that that tech is worth his/her salt, so to speak..
just keep on at them until they sort it out. Anything less is simply unacceptable...
It's their product, it's incumbent upon them to make it work for you.

Posted on Aug 06, 2010

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