Question about Palm Treo 600 Handheld

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Blue screen Treo 600

Hi, my treo 600 is working (as far as receiving calls and making blind ones too :D ) except that the screen is completely blue! I performed a hot sync as well as soft and hard resets--to no avail. I think I may have caused this problem after placing small metal stick inside the charger port in an effort to remove some paper that was stuck.

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  • Artbell Apr 27, 2008

    Yes, it's just the screen that's completely blue. In essense no screen. It's a lit blue screen :D

  • Artbell Apr 27, 2008

    Taking it to a professional ---could cost $$$, thought there was something I could do.

  • Artbell Apr 27, 2008

    I finally was able to open the phone. It appears that the battery is glued in place. Not sure I can remove it.

  • Artbell Apr 27, 2008

    The battery connections are different on the Treo I have (it is literally glued in place and the wired is connected to the battery) I am unable to disconnect the battery, for the wired is glued on. It is not like the one shown on the site you sent. Hmmm...

  • Artbell Apr 27, 2008


    It looks like the battery is hotwired.

    Here is an image.

  • Artbell Apr 28, 2008


    The other end of the battery is different. It's directly connected to board.

    I performed the battery reset. Treo is currently plugged in to the charger. Screen is still blue--wonder if that'll change once battery is fully charged.


  • Artbell Apr 28, 2008

    Okay, here's what occurred. After resetting the battery and charging it--nothing happened changed except that every time I pressed a key a sound would be heard. Now I couldn't even make a call! I was about to take it to the T-Mobile store when I thought--I'll sync it to the computer. The screen was still Blue though and even the thought to hot sync it seemed futile I still went ahead and plugged it in. The moment I did the screen came on!!!!! As it had when I first purchased the phone. I have my phone back. Thank you so much!!!! For what a a couple of days it has been without the phone.



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  • Palm Master
  • 13,433 Answers

This can be difficult to fix, I supose the motherboard is fine since you can make calls and so on.

Must be the screen then?

Posted on Apr 27, 2008

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  • Ekse Apr 27, 2008

    if you have a custom case for the phone, remove it.

    Someone had a problem with a custom case that was made out of a certain material and it interfeared with the phone, hes screen went blue every time he receaved a call.

  • Ekse Apr 27, 2008

    its possible that the metal stick caused it. very hard to say from here.. Id have to phone checked by someone professional. as I beleave I live in the other side of the world I cant really do that.

  • Ekse Apr 27, 2008

    I beleave the problem is either in the lcd screen or then somewhere in the mainboard. But I cant say for 100% sure.

    Thats what I can say from here :)

  • Ekse Apr 27, 2008

    the lcd screen can be fine, but something is interfering with it maybe.

  • Ekse Apr 27, 2008

    if you wanna try something youself.

    btw this probably removes all your personal data.

    open the device up and remove the battery for a while.

    also check if theres anything odd in there.

    Heres something I found from youtube

    You dont need to fully dismantle it to remove the battery, I beleave its the blue thing in the video.

  • Ekse Apr 27, 2008

    heres the battery replacement guide

    Just remove it for a while- 30 mins Is probably enought.

  • Ekse Apr 27, 2008

    hmm, theres actually no need to really remove the battery just the connector.

    do you have a camera? could you post a picture of the connector / battery to me.

  • Ekse Apr 27, 2008

    if we cant remove it then lets not remove it, I don't want you to make it worse.

  • Ekse Apr 28, 2008

    It looks as its the same connector expt its glued in as you said. I supose if we wanted to remove it the glue would need to be removed, is it the same in the other end?

    Heres another way to 'disconnect the battery'

    Battery Disconnect Reset
    Treo 600 only

    A battery disconnect reset is a last resort step you can take to cut battery power, wipe all data, and regress a Treo 600 to its factory-fresh state. It only works on a Treo 600 smartphone.

    A battery disconnect reset will erase everything on your smartphone, and also reset the wireless radio and disconnect the internal battery. All your data will be removed, and your formats, preferences and other settings are restored to their factory default settings. Don't perform a battery disconnect reset unless you've backed up your data, or you're willing to lose everything.

    You won't be able to turn your Treo 600 back on until you connect it to a power adapter, so do not perform this type of reset without your Treo 600 charger and a power source.
    HotSync note: Some third-party applications change the way your handheld backs up data. Other third-party applications do not back up data. If you have third-party software on your device, please contact the developer to learn what components are backed up during a HotSync operation, and if HotSync conduits are altered. Any data not backed up will be lost.

    To perform a battery disconnect reset:

    1. Disconnect your Treo 600 from the AC charger.
    2. Hold down the K and Backspace keys simultaneously.
    3. While continuing to hold down the K and Backspace keys, press the e RESET button inside the hole on the back panel of your device (where's the reset hole?).
    4. Finding it hard to do? Good. We made this type of reset very awkward to perform, so that it would not happen by accident when your Treo 600 is jostling around in a pocket or bag. Sorry for the inconvenience. You might want to ask a friend to lend a hand if you find it too difficult to do by yourself.
    5. Continue holding down K and Backspace. The screen will flash white briefly, and then go black. Release K and Backspace after this happens. Your Treo will appear to be "dead" and the screen will not turn on. If you see any activity — such as the screen turning back on — the reset was performed incorrectly; try again
    6. To revive your Treo 600, connect it to the AC charger and plug the charger into a socket. The screen will stay blank for several seconds (as long as half a minute), then it will turn on. The LED will glow solid red, indicating charging.
    7. Finally, follow the steps for recovering after a hard reset (a battery disconnect reset is an extended type of hard reset).

  • Ekse Apr 28, 2008

    Ok, thats all we can do remotely I recommend you take it in to be checked / repaired. as I have no idea what is causeing the problem, or how to fixit without haveing a carefull look around the internal workings of the phone.

    this treo had a visit to the toilet,...

    "the screen initially was blue..." would indicate that both problems really are hardware issues. I wonder what happened to yours =/

    possibly you harassed it with the stick to death, dont know. =P



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