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Every tine i try to read my email i get a message saying surname and do not match

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  • Patrick Michaels
    Patrick Michaels May 11, 2010

    really? sounds like a settings issue..check your account settings


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Make sure you are using the correct User Name and Password. Make sure you don't have the Caps Lock on.

Posted on Apr 27, 2008

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If you're on the internet successfully and you are clicking a email link, then I would say the link is bad. You can type the address of the email provider and see if you can get there successfully. If you don't know the address just go to and in the search box type your email provider. Example: Yahoo Mail or Google Mail,or GMail or Hotmail.

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As to the messages, on the top of the main page, you will see 3 symbols, The first, looks like a silhouette of two people, is the Friend request, the second, looks like an envelope, is the message notification, and the third, like a globe is the notification area for new posts onto your wall. If you see a number up there, then you have action in one of those areas. click on the corresponding icon to see what awaits you. If the message doesn't come up, then chances are that the person posting the message has deleted it.
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My computer won't let me send email, when I try to, a message appears on the screen saying that there appears to be a screen resolution problem.

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I have not been able o either change the colour of the background to e-mails from "outlook express" or place a picture as a background. Having sent e-mails to myself and tried to change the...


I see you say that you have set you email to html but have you set it to read html mail?

If you click Tools/Options and then click the read tab check that the Read all messages in plain text is not ticked.

If you need anymore help please dont hesitate to ask.



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1 Answer

I am receivng spam in my email box even though it has been set to not allow spam, by myself as well as a tech suport person last week. I continue to get loads of spam!!

If you're using Outlook, a simple thing to do is to right-click a particular email, and click either 'Junk email' and add the sender to black list, or click 'Create rule', and add some common subject lines you get, and send all matching messages to go to the deleted folder.

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Are you sure that the text color in the email matches the background? You should also check the options for the email browser you are using. I hope this helps your computer problem.

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