Question about Kenmore HE2 Plus Front Load Washer

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WE HAVE A FRONT LOAD HE2T. WHEN WE START THE WASHER IT ACTS LIKE IT IS NOT GETTING WATER. IT MAKES A GRINDING SOUND. PLEASE HELP. WATER IS TURN ON TO THE MACHINE

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  • dkmartin618 Aug 06, 2010

    THANK YOU FOR YOUR HELP. ALTHOUGH I DID DISCONNECT THE INNER HOSE AND TURNED THE MACHINE ON. I HAD A CUP INSIDE THE WASHER TO CATCH THE WATER AND IT FILLED THE CUP IN A COUPLE OF SECONDS. I THINK THE VALVES ARE WORKING.

  • dkmartin618 Aug 06, 2010

    I AGREE ABOUT THE PROBLEMS BUT I CANNOT TAKE IT BACK TO SEARS NOW. STILL NEED HELP.

  • dkmartin618 Aug 06, 2010

    AFTER FURTHUR INVESTIGATION I FOUND THE GEARS ON TOP OF THE SOAP BOX ARE HANGING UP. HOW DO I FIX THIS?

  • dkmartin618 Aug 06, 2010

    PROBLEM IS NOT WATER INLETS IT IS THE "PLASTIC" GEARS ON TOP OF THE SOAP BOX. CAN I REPLACE THESE AND HOW.

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Replace the water inlet valve on the machine.

Thanks!!
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Posted on Aug 06, 2010

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The water inlet valve is on the back where the hoses connect to the washer. See if that's where the noise is coming from. That would mean it was trying to open but is stuck and need to be replaced. It is a dual valve with two valves. One for hot ,cold and it mixes for warm.

Posted on Aug 06, 2010

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Hello. Many consumers feel that they got taken with this expensive machine... more problems than most for sure. Here is a link that you should peruse. http://www.epinions.com/msg/sec_~forums/show_~threads/cat_id_~17/id_~6621/forum_id_~409/pp_~2

J.

Posted on Aug 06, 2010

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If you hear the grinding sound, don't run the machine! That is your water pump trying to run without water. That means your water inlet valves are not opening. They are inside your washer. The inner and outer hoses connect to it. You can test power to the valves with a voltmeter. If you are getting power, than the valves are not functioning.

Posted on Aug 06, 2010

  • Nate Stansfield
    Nate Stansfield Aug 06, 2010

    If the water is coming through the inlet hoses, mabey the pump is blocked and not getting the water. Or the pump may be jammed with something.

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