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I have a CS70N Plantronics headset connected to a Cisco 7945 with a y cable. I can get it to work for approx 1 min successfully no issues and the ear piece shuts off, not disconnecting the call. If I click the call control button I can resume the call. I have replaces the power source. Made sure it was fully charged, reset the system. Replaced power strip it was attached too. It is still doing it. Any ideas?

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6 Suggested Answers

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

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keekus
  • 83 Answers

SOURCE: outside caller hears themselves in an echo

Echo is usually caused by the transmit (speak) level on the unit being set too high.

1. First, try lowering the volume of the telephone. If you still hear an echo, adjust the volume of the headset itself.

2. The master transmit controls of the headset are the ABCD switch settings on the bottom of the base. A is the lowest and D is the highest setting.

3. You can fine tune this setting with the plus (+) and minus (-) buttons on the back of the charging base.

4. If this doesn't fix the echo, try moving the configuration dial on the left side of the charging base. The recommended setting for most phones is 1.

Posted on Jul 18, 2009

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keekus
  • 83 Answers

SOURCE: Plantronics CS55/HL10 Wireless Office Headset System with Lifter won't lift headset

You may need to re-subscribe the headset.

NOTE: Before re-subscribing the system make sure the IntelliStand switch (on the right side of the charging base) is in the "_" position and NOT the "=" position.

To Re-Subscribe:


The headset and the base unit are supplied subscribed to each other. However, if you wish to use a replacement headset with the base unit (or if you lose your connection to the base unit), then you must re-subscribe as follows:

1. Return the headset to the charging base.

2. Press and hold both the + and - buttons on the back of the charging base until the red light on the front of the base starts to flash.

3. Let go of both buttons. The red light should continue to flash.

4. Press the mute switch (black wheel on the top of the headset) straight down until a green light appears on the headset, then let go of the wheel, and the light should remain on the headset.

5. Resubscription is finished when the red light on the base is fully illuminated and the green light on the headset disappears.

6. Remove the headset from the charging base lift telephone handset/press headset button if not using a handset lifter. The headset and base should now be connected.

7. If this procedure does not resolve your issue to try a system reset.

Posted on Jul 20, 2009

wb91
  • 126 Answers

SOURCE: i connected my S11 plantronics

Most Cisco phones have a headset port where you can connect a headset using a special direct connect cable. This allows you to use your headset without touching the handset (receiver). However, when using an amplifier and headset combination, like the S11, you will need to connect through the HANDSET port. You disconnect the handset cable from the phone, connect the S11 cable into that port and connect the handset cable into the back of the S11 amplifier. Be sure to follow the illustrations on the back of the amplifier when connecting the cables. Also, adjust the configuration slide on the left of the amplifier for the best possible dial tone. Remember that in order to access a call or make a call, you will have to lift the handset off the phone and set it aside (switch hook needs to be activated).

Good Luck from Headsets Direct!

Posted on Jun 03, 2011

HDI Headsets
  • 537 Answers

SOURCE: how do I convert the S12 Plantronics headset to

Here is the link showing how to convert a headset from a headband to an ear-loop. The instructions are for a different headset but the parts used are the same ones as your headset.

Good luck from Headsets Direct!

Posted on Sep 06, 2011

HDI Headsets
  • 537 Answers

SOURCE: when I plug in in

This is a plug-n-play headset, so no special software is necessary for it to work properly. You want to make sure the leads are plugged into the right jacks on the computer and that the jacks are live.

Good luck from Headsets Direct!

Posted on Sep 08, 2011

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1 Answer

I have a Plantronics headset on Cisco 7945 and after about 30 seconds you have to hit the headset button to continue the call


The issue is most likely because the Electronic Hookswitch Control setting is disabled on the phone. You can check it by following the instructions below. This setting can be changed by the phone system administrator and only applies to Cisco 7900 Series sets.

Press the settings button on the phone (checkbox icon).
  1. Choose "Device Configuration"
  2. Choose "Media Confirguration"
  3. Note the value "Headset Hookswitch Control"
Best of luck from Macondo Networks

Jan 24, 2017 | Plantronics Radio Communications

1 Answer

Can hear but other party cannot hear me


There are a couple of things you need to check. First, make sure it's connected correctly to the phone. This guide should help you with that:

Plantronics CS70N User's Guide

Secondly, the compatibility dial on the left side of the base has numbers 1-4. The indicator to the right of the dial needs to point to one of the numbers, never between numbers. Most phones operate using #1 for compatibility but you can dial in the others if you're still having issues. That should get you up and running.

Good luck from Headsets Direct!

Jan 24, 2012 | Plantronics CS70 Wireless Headset

1 Answer

The headset does not come on


CS70 headset does not come on:

If the CS70 base has lights, to show that it is getting electrical power, you may need to re-pair the headset to the base unit (the headset will usually just beep when you press the button). Here is the link for subscription or how to re-pair the headset and base.

http://www.headsetsdirect.com/plantronics-cs70n-subscription-pairing-instructions

If the headset doesn't beep or anything when the button is pressed, and the base has lights, it could be that the internal battery has worn out and the headset needs to be replaced. The CS70 is an older model that has been discontinued for a few years, however you can get the CS70N replacement headset which will work on your base.

http://www.headsetsdirect.com/72910-01-cs70n-headset.html

Aug 07, 2011 | Plantronics CS70 Wireless Headset

1 Answer

The headset works well but the communication with the base drops every 60 seconds.


Below are two links to help you with your problem. The first one is reset instructions from Plantronics. The second link is instructions for pairing the headset. If you follow the instructions, do the reset first then the re-pair.

Plantronics CS70N Resetting Instructions

Plantronics CS70N Pairing Instructions

Good luck from Headsets Direct!

Jul 28, 2011 | Plantronics CS70 Wireless Headset

1 Answer

I used the mute feature on my new headset and after 20 min it discontinued the call. Now the headset will not connect to the lifter. I tried resetting and it still will not connect


Sometimes just unplugging the power adapter on the base of the CS70N and letting the power drain out will help. If you can leave the unit unplugged over night that's even better. Plug it back in the next day and let your headset charge up for a few hours. Then try repairing headset to base. I have included Headsets Directs link for pairing headset to base below.

Plantronics CS70 Pairing Instructions

Good luck from Headsets Direct!

Jul 12, 2011 | Plantronics CS70 Wireless Headset

1 Answer

I have a CS70 NC./ no lifter. What is the set up procedure to use my headset without lifting my phone handset. With the base plugged into the headset port of the phone.


If the Plantronics CS70N wireless headset is plugged into the headset jack on your phone, you will need to push the headset button on the phone and then the call/control button on the wireless headset.

Good luck from Headsets Direct!

Jun 10, 2011 | Plantronics CS70 Wireless Headset

1 Answer

I connected my S11 plantronics headset to my Cisco 7900 at work and can hear, but callers can't hear me


Most Cisco phones have a headset port where you can connect a headset using a special direct connect cable. This allows you to use your headset without touching the handset (receiver). However, when using an amplifier and headset combination, like the S11, you will need to connect through the HANDSET port. You disconnect the handset cable from the phone, connect the S11 cable into that port and connect the handset cable into the back of the S11 amplifier. Be sure to follow the illustrations on the back of the amplifier when connecting the cables. Also, adjust the configuration slide on the left of the amplifier for the best possible dial tone. Remember that in order to access a call or make a call, you will have to lift the handset off the phone and set it aside (switch hook needs to be activated).

Good Luck from Headsets Direct!

Jun 03, 2011 | Plantronics S11 Headset

3 Answers

My Headset does´nt have dialtone, I was connecting to cisco phone 7941, 7970, 7911, and nothing, not work.


You can use a Plantronics S11 headset with a Cisco phone, however it is not the best compatible solution. To use an S11 with a Cisco phone, you have to make sure that you are plugging it into the handset receiver jack and not the headset jack. You will need to lift the handset receiver, set it off to the side, and then hang it up after each call. If you want a more compatible solution that you can plug into the actual headset jack and just press the headset button on the telephone to answer and hang up, then you would need one of the Plantronics "H-series headsets" with the Plantronics Cisco direct connect cable ( model 26716-01 ).

Plantronics 26716-01 cable

Plantronics H Series Headsets

Good luck from Headsets Direct!

Aug 12, 2010 | Plantronics S11 Headset

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