Question about Compaq Presario 5000 PC Desktop

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Since April 22, 2008; Computer will not play DVD's

My computer has ceased to play DVD's. I have a Compaq Presario w/ vista home software. It had been playing DVD's alright, but suddenly when I inserted a DVD it would not play. What might be the problem?

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  • Hollowell Apr 26, 2008

    When you click start with vista you do not have a run command. Should I click "help support"?

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  • Compaq Master
  • 13,433 Answers

The autoplay is probably turned off.

Posted on Apr 26, 2008

  • 2 more comments 
  • Ekse Apr 26, 2008

    press start -> run -> and type in services.msc -> on the right side of the list. Look for shell hardware detection.



    right click on it and select start.



    if it doesnt start click on properties and make sure the startup is set on automatic



  • Ekse Apr 26, 2008

    oh yeah, on vista, I have vista also.



    hold down the windows key, then press r. then letgo of r and windowskey.


  • Ekse Apr 26, 2008

    let me know if this doesnt solve it so we can try another solution.

  • Ekse Apr 27, 2008

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If you can boot to the CD, then try booting to the safe mode, removing the drive from device manager then remove the upper/lower filters in the registry then reboot in to the normal mode.

http://www.pchell.com/hardware/cd_drive_error_code_39.shtml

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Computer


From what I have found, that system should come with a DVD-RW drive by default.
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  3. If you can browse a DVD, but not play one, then you most likely need a DVD codec installed to read DVDs. Search google for the K-Lite Codec pack.
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