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I can't unmute my radio no matter what I push or hold it plays everything but won't unmute

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Does the mute symbol appear anywhere on the radio? If not it may be something internal, like the signal processor's gone bad. What model is it? does turning up the volume help? If it's aftermarket, it may have a reset button behind the faceplate.

Posted on Aug 05, 2010

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Posted on Jan 02, 2017

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My pioneer avh-p5000 wont unmute. I have already pulled the faceplate off and reset it by pressing the reset button and when I turned it back on it was still muted. It doesent matter what source it is on....


  • Hello and thank you for the opportunity to assist you.

  • Are you getting any errors numbers? Any special icons on the screen? Cables hooked up properly?

  • Have you tried just turning the volume up to see if the mute removes itself? I know you press the knob to mute it but turn the volume up to increase the volume.


  • When you reset the radio did you follow these steps exactlly?

  1. Ignition off first.
  2. Then remove the front panel.
  3. Now engine on.
  4. Now press and hold the reset button for 5 seconds.
  • If your steps were different try this first. If they were the same then you need to reset the entire unit not just the processor.

  • To do a master reset the unit must loose power for a couple minutes. In other words unhook the power or remove both battery cables for two minutes and try it again. Make sure to have any codes you need handy before doing this procedure.

  • Let me know how you do with these steps. If it takes care of you please do rate and comment.

Regards,Tony

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