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I have a dell comp with vistam I am low tech and use the for email and some surfing. I cannot open a pdf file. Somebody suggested that delete reader and re-download it. I delete reader. I attempted to download reader 9.3.3 from the free adobe website. After a number of minutes I got a message "Another program is being installed. Please wait until that installation is complete." I have no clue what that means. I closed that box and and the download said "Installation complete" I clicked on that and tried to open a pdf file. Next got another box and got a box that said " do you want to open or save this file" I click on the open box and the screen went black. I understand from the AARP magazine that your service is free.If this is not true please let me know.

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Depnding on what you call FREE we do have FREE serivces but of course you need a answer in a timely fashion you pay whatever you choose to pay $2 $4 or $6 bucks but the free stuff takes us 24-72 hours to answer.

Now for your solution you need to uninstall the adobe then redownload then reinstall it. You also need to clear you cache on your browser and restart your computer. Sometimes the plugin gets misdirected.

Let me know if this works or not.


Btw, I’m available to help over the phone in case u need at

Posted on Aug 05, 2010


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