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Posted on Jan 02, 2017
Contrary to what angelo-mlc has written, this problem is nothing to do with the monitor, which is clearly working.It is a graphics problem.If the GPU IS an integrated Nvidea 8600m card, there is an issue with it. As your model has been off the market for at least a couple of years, obviously you warranty has run out.Despite that, in some countries the computer seller would still have an obligation to you if it involves an inherent defect, which in this case it does.
For example, in the UK you would be protected by the Sale of Goods Act for up to 6 years, and for the same period in Singapore which has adopted the UK Act. Some other countries have similar legislation.Remember, it is the retailer that has the obligation. Not the manufacturer..
Action in the UK would be as follows:. Get on to the retailer's customer service by phone. No need to go there..Tell them you have an 'inherent defect' and you want your money refunded.Tell them what the defect is and that it is known to have an inherent defect.Refuse any offers to repair, or examine by their techicians. Don't accept any statements saying you should refer to the computer manufacturer, or to Nvidia.You don't have to do that, and the retailer knows you don't.Ask to speak to a manager. Get the name of the person you are speaking to, and their job title.
Tell them if you don't get a refund you will take it up with Trading Standards, and if necessary,with the small claims court.You may get an offer, on the grounds that you have had use of the item, and it has depreciated. Ask them to put it in writing to you.If it is derisory,reject it in writing too. You are very likely to get an improved offer, and it will then be up to you to decide whether to accept. If you don't receive an offer at all, get the address of customer services, and make a claim in writing.Send a copy of your claim to your local Trading Standards office.(Get the address from your local council, or from public library). If you fail to get a reply, or don't receive an acceptable reply,then it is time to get pay a visit to your local Trading Standards. You could also file a case in the small claims court which is almost sure to find in your favour, and would cost the retailer a lot more than compensating you.
Note. During the course of your claim, you may be asked to produce evidence of 'inherent' fault'.You won't be asked that unless the retailer knows of the fault and is merely seeking confirmation that your machine actually has that defect.
That is quite legitimate, and you could ask any REPUTABLE repair facility to check and give you a certificate.That should cost you £30 or £40, which you can claim back from the retailer when it selles with you, because if it gets that far, it WILL settle a proven defect.
Don't forget, this procedure can only be used when 'inherent defect' is claimed. In the case of this nvidea GPU chip, the defect is well know. You can find more information about that by 'Googling'.
It worked for me and for others I know. I got £300 back. It paid for quite a good part of my new Toshiba, due to prices falling a lot over the past two and a half years.
One last thing. Forget repairs. No matter what anyone tells you, it would involve a new mother board, and then you would only finish up with the same type of graphics chip again.
Posted on Jun 18, 2010
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