Question about HP OfficeJet V40 All-In-One InkJet Printer

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Incorrect color cartridge installed error message

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Hello imeekwe !

The printer read that the black cartridge is wrong according to your investigations, then the issue is between the ink cartridge and the printer scanner, so take out the black ink cartridge and do the followings, remove any type of materials that may cover the ink tank and make sure that he vent hole is clear, leave the cartridge out and do a reset on the printer by unplugging the printer from the wall, with the printer off press and hold # and 9, plug the power cord back to the wall outlet, when the display reset release both buttons, then put the ink back after doing the same to the color and cleaning the inside housing, then use the software for self cleaning and alignment..

Posted on Aug 05, 2010

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Posted on Jan 02, 2017

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1 Answer

Cartridge Error 50C consult user guide. I


Error messages; Error: "Cartridge Error 50C"; Cartridge error; Black cartridge missing; Color cartridge missing Solution Cartridge Error 50C
Your print cartridge has shorted.

  1. Power off your All-in-One and unplug it.
  2. Plug in your All-in-One again and turn it on.
  3. Uninstall and then reinstall your cartridges.
  4. If this does not resolve the issue, try the troubleshooting steps for the other cartridge errors below.

Error: Black Cartridge Missing
The black cartridge is not installed. (Install cartridge PN 82)
Error: Color Cartridge Missing
The color cartridge is not installed (Install cartridge PN 83)
Cartridge Error
Complete the following instructions:

  1. Power off your All-in-One.
  2. Use both hands to lift up the scanner unit until the scanner support holds it open.
  3. Turn the All-in-One on. The print cartridge carrier moves and stops at the loading position, unless the All-in-One is busy.
  4. Remove the color print cartridge.
  5. Lower the scanner unit until it is completely closed.
  6. If the error message reappears, replace the black print cartridge with a new print cartridge.
    If it does not repeat steps 1-3 and then go to step 7.
  7. Reinstall the color cartridge and remove the black print cartridge.
  8. Lower the scanner unit until it is completely closed.
  9. If the error message occurs again, replace the color cartridge.
  10. If an error message reappears, repeat steps 1-3 and reinstall both print cartridges.
  11. Lower the scanner unit until it is completely closed.
  12. If you receive the error message again, replace both cartridges.

Nov 10, 2009 | Lexmark X6170 All-In-One InkJet Printer

1 Answer

Won't print gives error message above power and function push button incorrect color cartridge installed---was working fine yesterday no cartridge was done...


uninstall and reinstall printer and make sure u follow the promp and put the right cartridge in the right spot....black and color....2 different chambers

Apr 19, 2009 | HP PSC 750 All-In-One InkJet Printer

1 Answer

"Incorrect Color Cartridge Installed"


You can just click the print button and the printing will begin, I was having the same problem.

Apr 05, 2009 | HP PSC 750xi All-In-One InkJet Printer

1 Answer

Hp psc 2110 incorrect ink cartridge message.


Hi plabonne,

I hopped out to HP's support site for stats on your cartridge and found some info at this link:
http://www.shopping.hp.com/webapp/shopping/supplies_model.do?product_code=C8648A&jumpid=oc_R1002_USENC-002_HP%20PSC%202110%20All-in-One%20Printer&lang=en&cc=us

are you using an HP 57 Tri-color cartridge? HP printers work best with HP cartridges and often have problems with refilled cartridges. the grinding noise you're hearing makes me wonder if the cartridge isn't seated all the way in its little carridge (the plastic part that holds the cartridge). have you had a chance to slip teh cartridge back out and try gently slipping it back in again?

here's another link to try for info for this model of printer (HP's support site), with specifics about your error message about half way down the page:
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=bpu05206&dlc=en&product=79488

hope this helps!
-JW50

Nov 04, 2008 | HP PSC 2355 All-In-One InkJet Printer

2 Answers

HP PSC 750xi - Incorrect color printer cartridge installed error


I had this same problem and by a luck I fixed it. Not sure if the method to the madness had anything to do with it, but I'll put it down in the order that I did everything. 1. reset to factory defaults 2. pulled all cartridges out. it prompted me to put color in first, then black. message was still blinking so i took out color and put it back in again. 3. i did the partial reset by holding down cancel and left arrow while i unplugged/replugged the printer. 4. no the printer started displaying "remove and check color cartridge" (or something to that degree) 5. i took out color cartridge, cleaned the contacts with water on towel, and replaced cartridge. 6. same message still being displayed, but it allowed me to print a maintenance report. so i then cleaned cartridges and aligned cartridges through standard menu. 7. msg still being displayed, so i turned off/on printer again. this time it came back up with no message at all. 8. printer now works
hope this helps and works for ya'll too!

Sep 29, 2008 | HP PSC 750 All-In-One InkJet Printer

1 Answer

Cartridge problem


removed both cartridges and reinstall again, pls make sure that the cartridges are seated correctly

Jul 15, 2008 | Dell 924 All-in-One InkJet Printer

1 Answer

Right cartridge incorrect


If it says to check the right cartridge (Black), replace it with a brand new one or one you know is good.

Walgreens will test and refill your cartridge for ~$10.00 (black).

I have heard of new OEM HP cartridges being bad.

The printer checks the cartridge level sensor and the electrical stuff.

Apr 21, 2008 | HP PSC 2110 Color Printer

1 Answer

Dell AIO 962 printer faulty


Hi,
The error you are referring to could be related to either the cartridge or the printer, so please perform the steps below to check if the issue lies in the printer or the cartridge.
Power on the printer and open the top cove, the cartridges will align in the middle of the printer, remove both the cartridges form their slots and interchange them, yes put the Black cartridge in the Blue slot and the Color cartridge in the Black slot, then close the top cover of the printer and power off the printer and restart it, at this point of time check if the error message is changed or not if the error message is not changed and till showing the same as “Right cartridge is incorrect” then you can try to update the printer firmware form the Dell support site, here is how you can do it.
  1. Go to www.support.dell.com.
  2. Click on Drivers & Downloads.
  3. Under Option 2: Select a Product as printers.
  4. Locate the printer(s) 962 printer and click Go.
  5. Select an Operating System that is installed in your computer then choose downloads and look for Firmware.
  6. Download and install the firmware, then restart the computer and the printer, however please make sure that you do not restart your computer and the printer when the download and the installation is in progress.
If the issue is still not fixed after you upgraded the firmware then I believe that you will have to replace it. However if the error message changes to Left cartridge incorrect after you have interchanged the cartridges earlier then try these steps below.
  1. Remove the color cartridge and clean the metal contacts of the cartridge with a dry cloth thoroughly please make sure that you are using a soft dry cloth to clean the metal contacts of the cartridge.
  2. Make sure that the cartridge holder snap which sits on the top of the cartridge is fixed firmly.
  3. Make sure that you are using a Dell branded cartridge and it is not a refilled one cause Dell printers often give error message when you use a refilled cartridge or a cartridge of some other brand.
  4. If the issue is still not resolved replace the color cartridge.

Regards
Malik Khan

Jan 08, 2008 | Dell 962 Photo All-In-One InkJet Printer

1 Answer

Changing cartridges


I just turned on my hp psc 750 and an error message appeared. Incorrect black cartridge installed
I just used it yesterday, what is wrong???

Nov 06, 2007 | HP PSC 750 All-In-One InkJet Printer

5 Answers

Dell 962


Just found this partial fix: "Try removing the color cartridge and try printing with the color cartridge out. If it gives you a message that the cartridge is missing, it will still allow you to print by clicking "continue". And from there, it will allow you to print black. I think it really is a problem with your color cartridge." From searching the net, this seems to be a major problem with no solution from Dell!

Feb 14, 2007 | Dell 962 Photo All-In-One InkJet Printer

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