Question about Xerox WorkCentre C2424DN All-In-One Laser Printer

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I have the message "Unlock scan head" when I turn the screw to the left to unlock it, I get the same message. Is there anything else I should be doing?

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If you receive this error even after unlocking the scanhead xerox suggests replacing the scanner assembly. Item Inc offers this part on exchange for much cheaper then xerox. Here's a video to show you how to fix this error/replace the scanner.">

Posted on Feb 24, 2011

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How to unlock the scan head on Xerox C2424 ptr

Posted on Apr 16, 2011

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The scanner bed lock is located under the scanner bed and can be seen when lifting the scanner bed to load ink blocks. it's easy to move this when lifting the scanner bed.

Posted on Aug 19, 2010

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1 Answer

The message window says "scanner


There is a PHYSICAL "tie-down" mechanism (compare to a seat-belt in an automobile)
that prevents the scanner-head (or the occupant of the vehicle) from moving during transport.

Unlock that mechanism (open the seat-belt).

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Unlock scanner message appears


That means you have to "Unlock" it physically, there will be a lock/unlock device at the side underneath etc, that you move to "Release" the Scan head. When shipped it is "Locked" to prevent damage. the first time it is used you "Unlock" it.

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Does the scanning carriage move at all when the scanner is starting up? If not, then it might have stuck and needs to be moved back and forth a couple of times manually to loosen in, with the power not applied of course, and for that you would have to remove the glass most probably.
Also observe if the belt that moves it is properly attached to the carriage, placed over the motor gear and the support gear at the other end.
Of course the motor itself might have failed, or it's control electronics.

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Scanner says it is lock, but it isn't


I had the same problem. The scanner car is stuck on the travel rail. Disconnect the scanner and remove the top. Turn over and remove 4 screws holding top to bopttom body. Turn right side up and push in very hard on the lower riight side of body to release snap in holding top to bottom. There are four snaps, one at each corner of scanner. Do the two rear snaps next. Then the left front should slip off. Unfold top toward front so as not to pull butoon wires out of track in bottom body. Clean 1/4" rail at rear of scanner and apply small amount of vaseline. Move car by turning gears at left rear to get to all of the rail. Reassemble. Happy scanning.

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Samsung CLX 3170 scanner locked


Many scanners contain a scanning head lock to keep the scanning head from moving during shipping. This may still be still be in the lock position. All scanners are different but check the documentation on how to remove the head lock.

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I have 2 model al-1540cs copiers that are producing blank copies. The scanner doesn't seem to be moving and is in the unlocked position. I am getting no error messages, the paper is facing in the right...


When [L1-00] appears, the scan head
locking switch is locked. Turn off the
power, release the scan head locking
switch, WAIT 10 SECONDS and turn the power back on.

Dec 04, 2008 | Sharp AL-1540CS All-In-One Laser Printer

1 Answer

Scanner locked. how to unlock


The scanner latch should be on the left side of the scanner.
You can try powering it off and on. Something is catching the scan head.
You should have a one year warranty on that product also if you need to call Xerox.

Feb 24, 2008 | Xerox WorkCentre 220 All-In-One Laser...

1 Answer

Error L1-00


Yes, ,there is a clear plastic round thing where the paper comes out uder the scanner that locks or unlocks the scan head. turn it to unlock.

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