Question about VitrA Aria Toilet with Elongated Bowl/ Flat Tank Lid - Biscuit

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We have installed this toilet 6 times and are becoming quite frustrated. The toilet will not seal at the matter what kind of wax ring or how many we use, as many as 3 at a time. Nothing works!!!!!

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  • robtracy11 Aug 05, 2010

    Did you add additional flooring to a bathroom remodel as well or just switch out toilets?



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Did you change the height of the flooring? If you changed the height of the flooring eg. from a cushion floor to a ceramic tile you'll need to change the height of the flange. If you have Iron piping then you're going to want to call a plumber. If you have ABS piping you may be able to buy an adjustable flange from a plumbing or hardware store and they'll be able to tell you how to use it.

Posted on Aug 08, 2010


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How do I install wax ring on toilet when no holes for bottom bolts?

The wax ring gets installed on the bottom of the toilet, then the toilet gets installed over the bolts, which poke their way through the wax ring and extend through the mounting holes. This ensures a good seal around the bolts. Be sure to press down firmly on the bowl to seat the wax ring before you install the nuts.

Nov 10, 2015 | Home

2 Answers

Leaking water at bottom centre both sides atbottom of base

call a good plumber your wax seal has gone the trip

Apr 13, 2015 | Home

1 Answer

Leaking urinal at base

Sometimes a normal wax seal is not enough. There are two alternate kinds. There are reinforced wax seals which is what I normally use and there are extra thick wax seals. Both should be available from your local Lowes, Home Depot, or Hardware store. When installing the new seal take special care to make sure it stays in the proper position. If it does not stay in position it will leak.

Jan 12, 2014 | Sloan Regal Flushometer 111 Toilet 1.6 Gpf

1 Answer

How do I fix a toilet that is leaking around the bottom

The toilet is seated in a wax ring when installed. Over time, the seal can deteriorate. The usual solution is to remove the toilet and the wax ring and replace the ring with a new one. The toilet should be reinstalled using care to ensure that it presses down on the wax ring evenly and forms a tight seal

Mar 31, 2013 | Home

1 Answer

If we put the wax seal into the base of the outlet connector it doesnt look like it will sit flush with the floor. Do you have a suggestion? The waste outlet hole sit on the wood floor. The floor is...

If you are installing a wax (doughnut) seal to connect the toilet to the main drain, then the wax ring should be big. It should 'squish' to seal correctly. You may not need it, but I've known plumbers to install two of the seals at once for extra gap-filling. Just install the seal, sit on the toilet to compress the seal into place and then install the bolts to the floor. Done!

Oct 23, 2017 | Price Pfister Home

1 Answer

Kohller Rialto toilet, can not get toilet to seat properly, leaks from bottom. Tried 3 different wax seals and it still leaks. Toilet was purchased online from Home Depot, and cannot return to store. Same...

If you tried regular sized wax rings and they failed to seal, try using a double thickness wax ring, maybe the space between the floor flange and the toilet exceeds a regular wax ring size. If the floor has been re-tiled and the floor flange was not adjusted this could be your problem, anyhow good luck!

Jan 24, 2010 | Kohler 3386-6 Rialto Skylight Round Front...

3 Answers

Toilet on uneven floor

I believe that I qualify... over 300 toilets installed in the past 15 months!!

I would go with the wax rings... but I would press the ring into the base of the toilet before installing the toilet....that way you are sure to have a good seal to the toilet....

If you actually read the directions, the manufacturer will tell you to press the wax ring onto the toilet....then install it onto the floor drain.
I guess that a PLAIN wax ring placed on the floor drain (since it is recessed) before placing the rubber-sleeve equipped ringed toiled is a good safety measure... I have done that an it work about 37 times out of 40.

Good question - BTW.. and well worded. THANKS for being specific and precise!!

Dec 31, 2009 | Jacuzzi BK37959 White Era?? Two-Piece...

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We put the toiet in twice and it is still leaking around the base. we replaced the rubber seal. there is a rubber transition piece with a rubber seal around it and I think this is the problem

Yes, that is likely the problem. I reccomend going with the old tried and true reliable wax ring seal.

For each toilet I put in I install the poly reinforced wax ring with horn. This has consistently served to prevent leaks and call backs alowing me to have no warranty issues.

I reccomend it over the rubber seal anyday.

Here is a pic of the poly reinforced wax ring with flange.
Here is a link to ace hardware's product.
These can also be found at any plumbing supply house Lowes, or HD.

Oct 10, 2009 | Toto CST414M-11 Aquia Dual Flush Elongated...

2 Answers

How to Install Toilet

It's not terribly complicated, assuming that by "install a new toilet" you mean where there was alredy an existing toilet. First, remove the old toilet. Shut off the water supply valve, and flush the toilet. Then use a spone to get rid of the water that remains in the tank. Remove the nuts on the two bolts at the base of the toilet where the toilet meets the floor. These are usually hidden under two plastic caps. Now gently rock the toilet until it comes away from the floor. Get help to carry it out. Clean up the old wax that's around the flange where the pipe disappears into the floor. Don't be a wuss, it's only wax. Now you'll need the new toilet, a new supply line, new mounting bolts (don't reuse the old ones) and a two wax rings. Yes, I said two wax rings. You'll see why in a minute. Assemble the new toilet according to the instructions provided. Now here's a warning: Do NOT overtighten the bolts the hod the tank to the bowl. You're dealing with ceramics here, don't break them. Now, put the new hold-down bolts in place on the flange. Read the insturctions that came with the toilet, but you have to do this NOW. Now you'll need a helper. With the toilet upsided down, unwrap a wax ring. Make sure it's room temprature or it won't seal. Press the wax ring around the outlet flange on the base of the toilet. Now you and your helper carefully turn the toilet over without crushing the wax ring. Lift the toilet and slowly lowe it so the wax ring is centered over the "flange" which is where the sewer pipe goes into the foor. Then press the toilet firmly in place. Now if you're like most people, you screwed up here and crushed the wax ring without being centered on the flange. That's why I told you to buy two. Now you know what not to do, scrape off the first one and start again. When you've got the toilet sealed on the flange, connect and tighten the nuts on the bolts. Now you may have to use a hacksaw to cut off the remaining ends of the bolts so you can get the neat little plastic caps to fit. Now connect the water supply line. Now's where you start praying. Turn on the water and let the tank fill. Check the supply line for leaks. Fix as necessary. Now flush. Is water running out from around the base of the toilet? No? Good, you got a good seal. Yes? Very bad. Time to go back to the home center for yet another wax ring. Repeat the sealing process and get a good seal this time.

Aug 27, 2008 | Kohler Santa Rosa K-3323-0 White Compact...

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Water seeping into the toilet bowl Hi Sir/Madam, I have Vitra floor mounted toilets (x3). Currently, one of them is having water leaking problem (water flow to the pan. I believe it is to do with the worn-out washer, but because it was extremely difficult to source the spare parts for Vitra (even through Galvins - the recommended stokist for Vitra products), the plumber suggested me to change the whole mecha nisms inside the tank, and Geberit spare parts was installed after much 'improvisation' from the plumber. However, after a year, the water leaking is backed again. I really want your assistance and instant response to tell me where can I get the genuine parts for Vitra, the entire mechanism in the water tank in order to stop the water from flowing to the pan. I too have a question here: This is the wall-faced toilet suite and the tap water is built inside the tank. Plumber told me also that there are a few fine hair-liked cracks underneath the ceramic/china tank, is it the cause of leaking even though the new Geberit mechanism has been changed a year ago? If so, is it possible to just change the tank rather than replacing the whole toilet suite for other brand whereby parts are easily sourced such as Coroma or Fowler(in the case of Australia) as my toilet is still look new and well maintained (except for the leaking). I desperate want your professional advice to treat this long-pending water leaking problem. Please do tell me where can I buy and/order the parts in Australia. Which country on earch can I order the parts from if none can be acquired in Australia. Thanks very much for your time and assistance in this matter. Kind regards, Angeleen Yong (Resient from Western Australia)

Nov 30, 2011 | VitrA Aria Toilet with Elongated Bowl/...

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