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I ordered Nero 8.2.8. I am trying to set up the program on my pc. The program keeps asking for a serial # but I don't have one. The serial # was not sent to my email address.

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Hi fuman,

Send an email back to Nero Customer Support informing them of this. It is illegal to post serials on this website.

This is what the Nero website has to say::
" If you have not received an order confirmation via email within a few minutes after placing your order, please check whether your email account is protected by a SPAM-filter. If so, the email may have been automatically removed from your inbox and filtered into a special folder. Therefore, please check your spam folder first.
If you still cannot find the order confirmation here or it has already been deleted, please proceed as follows:

  • Log into your Store account, where you purchased the software
  • Go to "My Account", if you´re not in it already (Depends on the Store you´re in.)
  • To the right of your Online Order Number, you will find the link "Resend Order Mail"
  • Click on it and you will automatically be sent your order confirmation
Should you have any difficulties with the process above, please feel free to contact our Customer Service Center via the "Contact" tab on this page.
You will receive your access details/ order confirmation by email after completing the online order process.

If you have lost this information or forgotten your password, you can:
  • Request a copy of your order confirmation from our customer service department. Please provide us with your order and customer details before you submit your request via the "Contact" section of this page.
  • Request your password online on the login page under the 'forgotten your password?' function."
However, if you do a Google for "serials", you should find a website with the same name from where you can download one ;)

Hope that helps...Should you have any further questions, please feel free to post them here.

P.S. Before you assign a rating, please make sure that the issue is resolved or you are satisfied. If not, please post back as to what you did, and/or any other questions you may have, and I will try to assist you as best I can. Please do not assign an ‘Inappropriate’ or ‘Thanks for trying’ rating if your issue is not resolved after the first response itself, as sometimes a bit of to and fro dialogue may be necessary before we can find a fix or an answer to your query.

If you find that the solution/answer I provided led you to, or resulted in a fix, please close the ticket with a FixYa! rating. I would be very grateful for your show of appreciation.

Thank you for using FIXYA!

Cheers!
IrishDruid

Posted on Apr 26, 2008

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  • Swilin Sampson
    Swilin Sampson Apr 27, 2008

    Just checking to see if your issue has been resolved… If
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    Should you have any further questions, please feel free to
    post them here.





    Thank you for using FIXYA!





    Cheers!


    IrishDruid

  • Swilin Sampson
    Swilin Sampson May 03, 2008

    Hi,




    Just wanted to inquire if your issue is resolved, or if there is anything
    further I can do to assist you…





    If you find that the solution/answer I provided led you
    to, or resulted in a fix, please take a moment to close the ticket with a FixYa!
    rating under my solution.
    I would be very grateful for your show of appreciation.





    Should you have any further questions, please feel free to
    post them here.





    Thank you for using FIXYA!





    Cheers!


    IrishDruid

  • Swilin Sampson
    Swilin Sampson May 31, 2008

    Hi,




    Just wanted to inquire if your issue is resolved, or if there is anything
    further I can do to assist you…





    P.S. -You can rate this solution with one of
    four votes, if you feel your issue is resolved.






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Did you order it through the Ahead site? Follow the link below. You'll need your email and password to login. If you don't have a password just click on forgot my password and they'll give you a new one. Once you're in, find the link that says resend confirmation email. This should have your serial #. If you did not order from Ahead or this doesn't help (such as receiving another email without your serial # let me know and I'll be happy to help you all that I can. If this solves your problem please rate as fixed. If it doesn't, don't rate it yet and just add a comment letting me know what's going on. Thanks.
https://shopping.nero.com/cgi-bin/pages/login/ml=EN

Posted on Apr 26, 2008

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