Question about Canon PowerShot S500 IXUS 500 Digital Camera

1 Answer

LCD monitor is blank, purple lines flash on/off

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Http://www.usa.canon.com/cusa/support/consumer/digital_cameras/powershot_g_series/powershot_s500#ServiceAndSupport

Issue: How do I reset the camera to its default settings?
Solution: Procedure for resetting the camera to default PowerShot S400, S410, and S500


Resetting the Settings to Default You can reset all of the menu and button operation settings to default except for [Date/Time], [Language], and [Video System].
1. Turn on the camera.
The mode dial can be turned to any setting.
2. Press and hold the <MENU> button for longer than 5 seconds.

LCD monitor is blank, purple lines flash on/off - menu_button.gif The message  Reset settings to default? appears on the LCD monitor.
default_menu_a70.gifand right_button.gifbuttons, then press the <SET> button.

set_button.gif

  • The screen below appears while resetting. The normal screen resumes when resetting is completeLCD monitor is blank, purple lines flash on/off - caution_a70.gifli class="h_mi"> default_menu_2_a70.gif
  • To cancel resetting, select [Cancel] instead of [OK].
  • caution_a70.gif
    • The custom white balance is not cancelled even if settings are reset to default settings.
    • Settings cannot be reset when the camera is connected to a computer, to an optional direct print function compatible printer (CP series) or to a direct print function compatible BJ printer (optional).
    • ---
    Solution: If troubleshooting fails, the PowerShot S500 requires service.


    If all troubleshooting steps have failed, then the issue you describe seems to indicate that your product requires repair service. Canon has excellent service options and we are eager to provide any assistance you may need. Links to the service options that are available for your product are listed below:
    Request a Repair Online You can conveniently pre-arrange repair service with a Canon Factory Service Center through Canon's website. Find a Service Location Search to locate a repair service center and obtain further instructions. If you still have questions about the issue you are experiencing, a Technical Support Representative will be happy to answer any question you may have. You can contact us through the email link or phone numbers listed below.
    • Obtain Support by Email
    • For toll-free technical support, please call 1 (800) 828-4040 during regular business hours (currently Monday-Friday 10:00 a.m. - 10:00 pm. EST, excluding holidays).
    • Toll-free TDD Support Line for the Hearing Impaired is available Monday - Friday (excluding holidays) at 1-866-251-3752
    • Technical Support is available for Customers in Canada at 1-800-OK-CANON
    We look forward to helping you rectify the issue you are experiencing and are always available to provide any assistance you may need.

    Posted on Aug 05, 2010

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    AikenJay
    • 4 Answers

    SOURCE: No picture

    Your problem is undoubtedly the CCD image sensor. Under normal circumstances it would be cheaper to throw away the camera & buy a new one, but...

    As of Oct. 6, 2005, Canon issued a Service Notice pertaining to several different models, including the S1 IS. Here is an excerpt:
    " It has been confirmed that the connecting parts of the internal wiring of the CCD used in affected products may become disconnected, especially if the affected products are stored or used in high-temperature and high-humidity environments. If this occurs, the signal is not output from the CCD normally in Shooting Mode, which may cause a distorted image or the absence of an image. This malfunction can be confirmed on the LCD monitor screen during shooting. The same malfunction also appears on the recorded image."
    "Canon's Response: Effective immediately, and regardless of warranty status, Canon will repair, free of charge, the products listed above exhibiting the above-mentioned malfunction if Canon determines that the malfunction is caused by the CCD image sensor. Canon will also cover the cost of shipping and handling in connection with this repair."

    Follow this link to the Canon website with all the info you need to send it back for free:
    Service Notice: CCD Image Sensor Advisory

    You should get the camera back within 10 days. Mine only took 6 days! Good Luck!

    Posted on Nov 12, 2008

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